BUS 6600 Chapter 11

A well planned job application should ask for information about:

Career objectives Work experience Educational background

Firms face a(n) ___ of skilled workers in areas such as science, engineering, technology, and clean energy sources.

Lack shortage or scarcity

The purpose of a probationary period is to:

make it easier to terminate the employee who is not performing well reduce the probability of legal action by the employee let the new employee prove their value to the organization

What type of training lets employees learn by doing or watching others?

on the job training

A form of off-the-job training in which employees complete classes via the Internet is __ training

online

The affirmative action law led employers to actively:

recruit and give preference to women and minorities

Computer and robotics training often uses:

vestibule training

The most controversial policy enforced by the EEOC was __ action designed to right past wrongs.

Affirmative

The federal law that provides funds for the unemployed to learn new job skills is the:

Comprehensive Employment & Training Act of 1973

A study of what employees do to perform various jobs is a(n)

Job Analysis

The federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the:

National Labor Relations Act of 1935

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

adding enforcement powers to the EEOC permitting the EEOC to issue guidelines for employer compliance mandating specific record keeping procedures for employers

An evaluation that measures employee performance against established standards is the performance ___

appraisal

Investigating an applicant's work record, school record, and credit rating are often part of doing a(n) __ __

background check (or investigation)

The roles and responsibilities of HRM professionals have evolved primarily because:

changes in the law have rewritten traditional practices organizations recognize that employees are their ultimate resource

There is an increase in the numbers of contingent workers who are:

educated professionals such as accountants, attorneys, and engineers

Equal ___ laws limit the kinds of questions that can appear on employment applications so that people's rights are not violated.

employment

The Equal Employment Opportunity Act of 1972 authorized the EEOC to issue __ for acceptable employer conduct in administering equal employment opportunity laws.

guidelines

The tool that lists ages, names, education, capabilities, training, specialized skills, and other relevant information about an organization's employees is called a:

human resource inventory

Teaching managers the skills needed for time management, planning, and human relations is ___ ___.

management development

It is important to plan and prepare all interviewers for the interview because:

missteps and illegal questions can lead to lawsuits based on anti-discrimination laws

When a new employee is trained at the work site by observing an experienced worker and then doing the task, it is:

on-the-job-training

The process for obtaining qualified people is:

recruitment

The set of activities used to obtain a sufficient number of the right employees at the right time is

recruitment

Employment test should be ___ related to the job

related

The process of gathering information and deciding who should be hired is called:

selection

On-the-job training lets the employee learn by ___ an experienced employee and then imitating them.

shadowing (or watching, observing, imitating, doing)

Employment tests where potential employees perform actual job tasks will demonstrate the applicant's level of ___ and satisfy ____ requirements.

skill/ability/ or competency Legal

Organizations often use tests to measure basic competence in specific job

skills

Human Resource Management

the process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals

An advantage of hiring contingent workers is that:

they receive fewer benefits than permanent workers & they reduce costs

The Equal Pay Act of 1963 specified that men and women doing ___ jobs must be paid the same wage.

Equal

True or false: The Family and Medical Leave Act of 1993 affects businesses with 15 or more employees.

False (50 or more)

The law that prohibits employers from discriminating in hiring, pay, or promotion and requires reasonable accommodation for workers with disabilities is the:

Americans with Disabilities Act of 1990

Determining a firm's human resource needs requires human resource managers to be

Proactive

The result of a job ___ are two written statements: job descriptions and job specifications.

analysis

Performance appraisals are important to making good decisions about:

compensation, promotion, training, or termination

Employers must know and act in accordance with the legal rights of their employees or risk costly __ __

court cases

The Americans with Disabilities Act of 1990 prohibits employers from discriminating against ___ individuals with disabilities.

Qualified

The Employee Retirement Income Security Act of 1974 regulates and insures company

Retirement

A job description specifies which of the following?

The job's relation to other functions Responsibilities and duties of the job Objectives of the job

A job ___ is a summary of a job, the type of work to be done, responsibilities and duties, working conditions, and the relationship of the job to other functions.

description

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

issuing guidelines for employer conduct in complying with EEO giving it broad powers to enforce Title VII mandating specific record keeping procedures

The decision of the U.S. Supreme Court in 1988 giving access to certain clubs to women was important because:

it allowed them to enter established networking systems

A result of the job analysis that summarizes the responsibilities and purpose of the job, the working conditions, and its relationship to other functions is a:

job description

The type of training that is used to train astronauts, pilots, and ship captains because it exactly replicates the conditions and equipment used on the job is:

job simulation

Training that duplicates the exact combination of conditions and tasks that occur on the job is

job simulation

Managers need training in special skills such as how to be good communicators, using __ skills and empathy.

listening

Using actual job tasks in employment testing can:

make the process more efficient satisfy legal requirements

The ___who will supervise the new employee may interview the applicant after the first interview.

manager

Clubs that denied membership to women became illegal in 1988 because they prevented women from having access to __ systems open to men.

networking

The type of training that demonstrates how technology is improving the efficiency of many off-the-job training programs is:

online

The activity that introduces new employees to the organization, employees, and immediate supervisors is

orientation

Human resource management was called ___ when undertaking clerical functions such as screening employees, keeping records, payroll, and finding new employees.

personnel

Managers often need special training in special skills such as time management, ___, and human relations skills

planning

At the end of the selection process, a(n) ____ period can make it easier to dismiss a new employee if necessary.

probationary trial or probation

What are the protections in the Older Worker Benefit Protection Act of 1990?

protects older workers from discrimination protects older workers from signing away pension benefits

In firms with more than 15 employees, the Civil Rights Act of 1991 provides for:

punitive damages for victims of intentional discrimination a jury trial for victims of intentional discrimination

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

re-train workers for more challenging jobs recognize that a company's people are its ultimate resource

Using an assessment center for testing applicants' ability to perform tasks actually required in the job:

satisfies legal requirements can make the selection process more efficient

A challenge for human resource managers because of the change from traditional manufacturing to service and high-tech manufacturing industries is:

the need to retrain workers

The Immigration Reform and Control Act requires employers:

to verify employment eligibility of all new hires

The Occupational Safety and Health Act of 1970 regulated the degree to which employees can be exposed to __ substances

toxic dangerous harmful hazardous

Management development programs include:

understudy positions on the job coaching job rotation

According to the Equal Pay Act of 1963, men and women must be paid the same wage if they:

ARE DOING EQUAL JOBS

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

The Age Discrimination in Employment Act of 1967 outlawed employment practices that ___ against people 40 and above.

discriminate

Off-the-job training develops skills and fosters professional development. It is expanding to include

higher education degree work stress management health wellness programs

The effects of legislation on human resource professionals is important because:

legislation affects ALL areas of human resource management

It is important in management development to:

monitor participants managerial skills over time

___ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems.

networking

On-the-job training methods include:

observing & imitating shadowing

The Civil Rights Act of 1964 made it illegal to discriminate against certain groups of people called ___ ____.

protective classes

Improving an employee's short-term ability to perform needed skills is ___, whereas focusing on long-term abilities is ___.

training development

Training done in schools where employees are taught on equipment similar to that used on the job is __ training

vestibule

The Family and Medical Leave Act of 1993 requires employers with 50 or more employees to provide up to __ weeks of unpaid leave per year upon birth or adoption of an employee's child or upon serious illness of a parent, spouse, or child.

12

True or false: The Comprehensive Employment and Training Act of 1973 provides cash payments for living expenses for unemployed workers.

FALSE ( it provides funds for training, not cash payments for living expenses)

True or false: Money spent on training and development is mostly wasted.

FALSE often leads to higher productivity and reduced turnover

A human resource ___ of an organization reveals the demographics of the firm's labor force and whether it is technically up-to-date and thoroughly trained, which is an important part of human resource management.

Inventory

Role-playing, watching films and lectures, and solving cases are examples of __ __ programs

Management Development

True or false: The National Labor Relations Act of 1935 limited management interference in the right of employees to have a collective bargaining agent.

TRUE

The Immigration Reform and Control Act of 1986 requires employers to verify employment ___ of all new hires including U.S. citizens.

eligilibity

The study of the tasks and responsibilities of an employee holding a specific job title is a(n)__ __

job analysis

The Occupational Safety and Health Act of 1970 specified that employers must:

limit exposure to hazardous substances provide safety equipment to employees

Developing and establishing professional contacts that can assist you in finding employment is:

networking

Training that occurs away from the workplace to develop a variety of skills and personal development activities such as time management, stress management, or conflict management is:

off-the-job training Reason: Correct. Training that occurs away from the workplace to develop a variety of skills and personal development activities such as time management, stress management, or conflict management is off-the-job training.

To determine whether their employees are doing their jobs efficiently and effectively, managers use:

performance appraisal systems

Companies need to select the best employees who apply because the cost of ___ employees who leave is very high.

replacing

Improving an employee's short-term ability to perform needed skills is ___ whereas focusing on long-term abilities is ___.

training development

A major provision of the Civil Rights Act of 1964, Title VII was that it prohibited discrimination in employment based on:

religion, sex, race, creed, or national origin

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

training and development developing compensation systems recruitment and selection

Overtime pay was established in the Fair Labor Standards Act of 1938 for employees working over ______ hours per week.

40

The Age Discrimination in Employment Act:

allows age restrictions for airline pilots bans mandatory retirement in most organizations

Employers test applicants on jobs they will actually perform to determine whether they are

competent, qualified, or capable

Training and development are the activities that attempt to:

improve productivity increase an employee's ability to perform retain workers without pay increases

Observing current employees doing a job, discussing the job with managers, and keeping activity diaries are all part of the process of:

job analysis

Training and development includes all attempts to improve ___by increasing an employee's ability to perform.

productivity

What are two provisions of the Fair Labor Standards Act of 1938 and its amendments?

overtime pay for more than 40 hours per week raised the minimum wage

The Equal Employment Opportunity Act of 1972 strengthened the Civil Rights Act of 1964 by:

mandating specific record keeping procedures for employers permitting the EEOC to issue guidelines for employer compliance adding enforcement powers to the EEOC

The process of gathering information and deciding who should be hired, under legal guidelines, in the best interest of the organization and the individual is

selection

The information gathered from comparing an employee's work to an established ___ is a performance appraisal. Standards

standards

Standards for performance appraisal must be ____ , reasonable, and subject to measurement to be effective.

understandable

A job description should include the:

working conditions objectives of the job responsibilities and duties of the job

Orientation programs include:

required reading of handbooks informal talks scheduled visits to departments

Since 2009, the Age Discrimination in Employment Act:

requires that age must be the determining reason for any employment action against older workers

Which of the following federal laws extends the right to a jury trial and punitive damages to victims of intentional job discrimination?

Civil Rights Act of 1991

The goal of the Civil Rights Act of 1964 was to stamp out ___ but specific language made enforcement quite difficult.

Discrimination

Title VII of the Civil Rights Act prohibits ___ in hiring, firing, compensation or privileges of employment based on race, religion, creed, sex, or national origin.

Discrimination

Which of the following tasks are part of a job analysis?

Discussing the job with the manager Observing current employees on the job

The act which regulates and insures employee pension plans is:

ERISA of 1974

The tasks in the selection process include:

Obtaining application forms Conducting initial and follow up interviews Giving employment tests Conducting background investigations Obtaining results from physical exams Establishing trial (probationary) periods

Identify some of the job titles that are considered contingent workers.

Temporary workers, Seasonal Workers, Interns, Independent contractors, co-op students, freelancers

___ have more skills or knowledge than their current jobs require or those with part-time jobs who want to work full time.

Underemployed Workers

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology