Bus Ch 1-10

Business process management (BPM): 1.provides an inventory of reusable business process algorithms for process mapping 2.involves breaking a complex product, service, or process into smaller pieces that can be created independently and then combined quickly to make a whole 3.specifies manufacturing resources, production cycles and finished goods inventory forecasts 4.automates and integrates activities between suppliers and manufacturers

IDK not 1.provides an inventory of reusable business process algorithms for process mapping

Which of the following statements about knowledge workers is true? 1.A knowledge-based workforce is quantitatively different from a less skilled workforce. 2.Knowledge work is mostly unspecialized work. 3.Knowledge workers are minimal creators of wealth. 4.Knowledge workers comprise a homogeneous employee group.

1.A knowledge-based workforce is quantitatively different from a less skilled workforce.

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that: 1.salary and fringe benefits matter 2.supervisors treat their employees with equity 3.job responsibility is adequate 4.the act will have a particular outcome and on whether the individual values that outcome

4.the act will have a particular outcome and on whether the individual values that outcome

_____ management emphasizes the use of quality principles in all aspects of a company's operations. 1.Total quality 2.Cohesive quality 3.Disciplined quality 4.Essential quality

1.Total quality

One of the keys to successful production planning is resource management. _____ is a system that would note how a possible strike in an Evanston, Indiana, plant will threaten supplies of a needed component part as well as how customer growing preference for time-saving devices such as the company markets and use this information in production planning. 1.Enterprise resource planning (ERP) 2.Computerized resource planning (CRP) 3.Manufacturing resource planning (MRP) 4.Negligible production system (NPS)

1.Enterprise resource planning (ERP)

What do Gantt charts and PERT charts have in common? 1.They are both common scheduling tools for complex situations. 2.They both are useful in making sure that all resources are available at the start of a complex project. 3.They are communications tool for explaining production needs to suppliers. 4.They are common production assembly tools.

1.They are both common scheduling tools for complex situations.

As it relates to scientific management, _____ is the gap between what is and what is required. 1.a need 2.industry 3.opportunity 4.passion

1.a need

According to Theory X, workers _____ their work. 1.dislike every facet of 2.like delegation and responsibility in 3.have a strong attachment to 4.have strong positive feelings about

1.dislike every facet of

An example of a provider of exceptional customer service is L.L. Bean, Inc. One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip. The employee was able to perform this task with the support of L.L. Bean because the catalog retailer believes strongly in: 1.employee empowerment 2.employee navigation 3.employee resiliency 4.employee telecommuting

1.employee empowerment

According to Herzberg, to keep a worker satisfied or motivated, the manager should: 1.give recognition to employee 2.give the worker a raise 3.give the worker more vacation time 4.give the worker a gently used but reliable boat

1.give recognition to employee

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses: 1.mass production 2.concentrated production 3.flow control production 4.just in time production

1.mass production

Bart Pietz works as a paramedic. Because he has just worked a devastating tornado and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need. 1.physiological 2.emotional 3.cognitive 4.security

1.physiological

_____ is a production technique that uses small, self-contained work stations and has each perform all or most of the tasks necessary to complete a manufacturing order. 1.Dynamic manufacturing 2.Cellular manufacturing 3.Independent manufacturing 4.Work group manufacturing

2.Cellular manufacturing

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. _____ theory would be applicable to this situation because the company has a stated objective, which could be used as a motivation tool for individual workers. 1.Equity 2.Goal-setting 3.Public-private motivation 4.Environmental protectionism

2.Goal-setting

The _____ is a list of components and number of each needed for particular finished items that a manufacturing company will produce. 1.material resource requirements 2.bill of materials 3.product specification sheet 4.supply chain

2.bill of materials

Hershey's hot cocoa mix combines dry milk, whey, corn syrup, processed cocoa, aspartame, and artificial flavorings and colors. This conversion process is an example of: 1.process engineering 2.the assembly process 3.product conjugation 4.process optimization

2.the assembly process

In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to: 1.job saturation 2.employee emulsion 3.job enlargement 4.employee rotation

3.job enlargement

There is a facility in California that takes off-the-shelf Ford Mustangs and turns them into high-performance vehicles. The assembly line at this facility is simply a line of cars on hand-pushed carts that are moved from station to station, but many of the operations that are typically performed in an assembly plant do take place here. Using this system the company has turned out over 8,000 vehicles, more than any other American specialty vehicle manufacturer. This is an example of: 1.production optimization 2.niche manufacturing 3.mass customization 4.just in time production

3.mass customization

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory. 1.prejudice 2.equity 3.justice 4.expectancy

4.expectancy

The three main types of facility layouts are: 1.dynamic, fixed, blended 2.product, service, administrative 3.batch, custom and flow 4.product, process, and fixed-position

4.product, process, and fixed-position