BUS101 Unit 5

The Hawthorne effect is used to describe the individual reaction and not that of the group.

False

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

False

The reason that Castle and Cooke processes and packages Dole pineapple products in Hawaii is more than likely because of low energy costs.

False

The father of scientific management was:

Frederick Taylor

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

Production

_____ is the process that converts inputs into outputs that can be sold as goods and services.

Production

Scientific management is based on economic incentives and the premise that there is "one best way" to perform any job.

True

Service companies generally use a repetitive or intermittent production process rather than the continuous process.

True

Site selection is a part of production planning.

True

The Theory Z approach emphasizes long-term employment.

True

Theory X managers view their workers as untrustworthy and unmotivated.

True

Operations managers:

are accurately described by all of the above

Production and operations management involves three main types of decisions that are made at three different stages. The final stage of operations management focuses on:

improving production and operations

The original Hawthorne studies were set up to study:

lighting

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

the explanation of the Hawthorne effect

Operations management is:

the management of the production conversion process

Frederick Taylor's scientific management emphasized:

work efficiency

_____ is the gap between what is and what is required.

A need

_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.

A want; a need

According to Maslow's hierarchy of need, the most basic needs are the social needs.

False

Facilities layout is all-important in production lines but it is not important in service-oriented businesses.

False

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

False

Low volume, short production runs, and high-variety production are characteristic of the continuous process.

False

Operations management refers to the role that computers play in the production process.

False

Process layout is almost always designed as a continuous, assembly-line layout.

False

Scientific management focused primarily on how human behavior and relations affect organizational performance.

False

_____ is something that prompts an individual to release his or her energy in a certain direction.

Motivation

According to Frederick Taylor's scientific management theory, the most important motivator in the workplace is:

NOT good communication NOT responsibility

_____ is the management of the production conversion process for both goods and services.

Operations management

A job shop uses an intermittent production process

True

Lumber mills are located near the forests in the Northwest to save shipping costs and to be near their raw material.

True

Maslow's hierarchy of needs is a motivation theory.

True

Motivation is basically a need-satisfying process.

True

The ability to manufacture many goods at once is called _____ production.

mass

During production planning, the operations manager must make decisions about all of the following except:

product design

When a thermometer manufacture combines glass tubing, mercury, red dye, paint, plastic, and metal to make thermometers, it is an example of:

production

Production and operations management involves three main types of decisions that are made at three different stages. The first type of decision to be made deals with:

production planning

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

scientific management

Production converts inputs into outputs by changing the inputs in some way.

True