BUS111 Chapter 5 Electronic Messages and Memos
podcasts
A digital media file that is distributed over the Internet and downloaded on portable media players, personal computers, and other devices.
Web 2.0
A dynamic, interactive environment on the Web where user can create content, review products, and edit and share information.
attachment
A file attached to an e-mail message.
interoffice memorandum
A paper-based internal communication channel used primarily to convey confidential information, emphasize ideas, deliver lengthy documents, or lend importance to a message.
virus
A self-replicating computer program that is secretly introduced into a system in order to corrupt it or destroy data.
thread
A sequence of messages sent via e-mail or posted to a discussion board covering a topic of discussion.
electronic messages
Messages sent electronically, including e-mail, instant messages, text messages and messages exchanged through podcasts, blogs, and wikis.
Messages transmitted through computers and networks; an essential means of communication within organization as well as with customers and suppliers.
social networking
Using Web sites such as Facebook, LinkedIn, and Twitter that enable business to connect with customers and employees, share company news, and exchange ideas.
text messaging/texting
A communication tool use to exchange brief messages in real time, usually delivered by smartphone.
instant messaging (IM)
A communication tool that allows you to use the Internet to communicate in real time in private chat rooms with one or more individuals.
blanket copies
Copies of an e-mail message sent unnecessarily to a large number of recipients.
Bcc line
Guide word in an e-mail message that stands for <i>blind carbon copy</i>; sends a copy of the message without the addressee’s knowledge.
Cc line
Guide word in an e-mail message that stands for carbon copy or courtesy copy; where you type the address of anyone who is to receive a copy of the messag.
metadata
Information tags or keywords.
malware
Malicious software designed to disrupt the operation of a network or computer.
paper-based messages
Printed messages including business letters and memos.
subject line
Probably the most important part of an e-mail message or memo; summarizes the central idea and provides quick identification for reading or filing.
blogrolling
Providing links to other sites or blogs on the Web that you find valuable and that are related to your business or industry; a way to attract repeat visitors to your blog.
frontloading
Revealing the main idea immediately.
netiquette
Rules of etiquette for polite interaction on the Internet.
forwarding
Sending an e-mail message you received to a third party.
spim
Spam (unsolicited advertisements) sent via instant messaging.
RSS
Stands for <i>really simply syndication</i>; allows the distribution of current information published in podcasts, blogs, video files, and news items.
SMS
Stands for short message service; a service supplied by cell phone service providers that allows texting.
VPN
Stands for virtual private network; offers secure access to company information from any location in the world that offers Internet access.
cloud computing
Storing and accessing information and software applications in remote network clusters, or cloud
top-of-screen test
Tests what a reader will see first when an e-mail message is opened.
guide words
The To, From, Date, and Subject lines in an e-mail message.
signature block
The closing portion of an e-mail message that contains the sender’s name and contact information.
phishing
The fraudulent use of email to persuade recipients to disclose personal information.
social bookmarking
Tool that helps users search, organize, manage, and store bookmarks on the Web with the help of metadata.
spam
Unsolicited advertisements sent by fax or e-mail.
wiki
Web site that enables multiple users to collaboratively create and edit pages.
blog
Web site with journal entries usually written by one person with comments added by others.
shouting
Writing an entire e-mail message in all caps.
