Business Communications, Chapter 4 Quiz, SAU

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from

bypassing

Select the best definition of communication.

Communication is the transmission of information and meaning from one individual or group to another.

Which of the following occurs during the second phase of the 3-x-3 writing process?

Conduct research to gather the data you need to provide facts

You want to simplify your language and use short, familiar words that your audience will recognize. Which of the following sentences has the best wording?

Employees are invited to attend a special luncheon.

Naoko has just moved to the United States from Japan and is taking a class to improve her English skills. What interpersonal communication barrier is she trying to overcome?

Lack of language skill

Select the most accurate statement about team writing.

Members of effective teams are eager to implement their recommendation.

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

Message encoding

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. This decoding problem is a result of

Semantic Obstacle

You are in charge of preparing a sales brochure and must profile your audience. What question should you ask to profile your primary audience?

You should ask all these questions

When employees at Coors translated its slogan "Turn It Loose" into Spanish, they didn't realize it would translate to "suffer from diarrhea." To avoid similar problems, the sender of a message must

select appropriate words or symbols as part of the encoding process.