Business Communications Exam (All quizzes)

non-verbal signals

Differences in ________, such as hand gestures and eye contact, are a major source of misunderstanding during intercultural communications.

team members supporting decisions they really don't believe in.

Groupthink refers to...

microblog

Twitter is an example of a ....

emotional intelligence.

Understanding people's feelings and managing your own feelings in a productive way is referred to as...

any social media content about a company or its products that is created independently by customers or other outsiders.

User-generated content (UGC) is ...

Formal

What communication network is being followed when ideas follow the lines of command in an organization?

Individualism can clash with the team orientation that many companies have.

In which of these ways does the emphasis on individual achievement in U.S. business culture sometimes create conflict?

-establishing incentives to ensure a continuous flow of new content -choosing public or private access -deciding whether to moderate and validate new entrie -designing the wiki to be easy for readers to use.

What should be consider when setting up a business wiki?

stakeholders

Which of the following is the term for all the parties affected by the actions of an organization?

The form a message takes

What is a communication medium?

Transparency

What is the concept of communicating openly to give all participants access to the information they need to accurately process the messages they receive?

Empathic

What type of listening is best used to understand the speaker's feelings and point of view?

Improves the effectiveness of communication by focusing on the information needs of the audience

An audience-centered approach to communication...

Encoding the idea as a message

When someone is deciding how to express an idea, which stage of the communication model are they engaging in?

Choose words carefully

When writing in English for non-native English speakers, what is one way you can help to clarify your message?

baby boomers

Which generation of workers was born between 1946-1964 and hold many of the top management positions that younger employees would like to move in to.

Active

Which listening style is being used when making a conscious effort to engage with others and turn off internal filters and biases in order to better understand what the speaker is saying?

win-win

Which of the following approaches to conflict will allow all sides to satisfy at least part of their goals and minimize losses for everyone?

-curating and sharing existing content -developing and sharing original content -responding to existing content and questions

Which of the following are parts of the four content strategies for social networking? (all that apply.)

Working together from planning to final production

Which of the following best describes full collaboration within a team?

Collaboration

Which of the following best describes the process of working with others to achieve a goal?

etiquette

Which of the following can be defined as the expected norms of behavior in any situation?

Present information in a concise manner

Which of the following can communicators do to make sure they share facts rather than vague impressions?

a code of ethics

Which of the following can help employees determine the right course of action to take in an ethical dilemma?

Be careful about applying the "Golden Rule"

Which of the following can improve your cultural competency?

Destructive feedback

Which of the following delivers criticism with no guidance to stimulate improvement?

Equality

Which of the following describes the idea that all employees should have the opportunity to pursue their goals in an organization?

diversity

Which of the following includes all the characteristics and experiences that identify each of us as individuals?

using hashtags as appropriate

Which of the following is a successful tip for tweeting in business?

Staying focused on the speaker and content

Which of the following is a technique used by effective listeners to improve the active listening process?

Distractions

Which of the following is a type of communication barrier that could result from multitasking?

They will better understand the goals of the meeting.

Which of the following is an advantage of distributing a written agenda to meeting participants before the meeting takes place?

Creating and consuming messages can require less time and effort.

Which of the following is an example of a potential benefit that technology brings to business communication?

Molding messages to fit personal beliefs

Which of the following is an outcome of selective attention?

Xenophobia

Which of the following is defined as a fear of strangers and foreigners?

Companies can benefit from a wider range of employee talents.

Which of the following is one of the advantages of a diverse workforce?

The diversity of teams and experiences can lead to better decisions.

Which of the following is one of the advantages of using cross-functional teams for problem solving?

hidden agendas

Which of the following is one of the disadvantages of teams?

To evaluate the strength of the evidence presented

Which of the following is one of the goals of critical listening?

Keeping the discussion on track

Which of the following is one of the key responsibilities of a meeting leader?

building relationships

Which of the following is one of the primary tasks of communication in high-context cultures?

Giving customers a voice they did not have in the past

Which of the following is one of the ways businesses utilize the social communication model?

Avoid assumptions

Which of the following is one way of achieving cultural pluralism?

Watch for cues from gestures and posture

Which of the following is one way to improve your understanding of nonverbal communication?

Increased competitive advantage

Which of the following is recognized by business leaders as a benefit of a more diverse workforce?

Study the culture in advance.

Which of the following is the best advice to follow when you have the opportunity to interact with people in another culture?

To understand and retain information

Which of the following is the goal of content listening?

Remind participants what follow-up work is needed

Which of the following is the most important to cover in the close of a meeting?

An ethical dilemma

Which of the following represents a decision scenario in which the alternatives are not clear-cut, such as when someone is forced to choose between two options that are both ethical and valid?

Collaboration

Which of the following requires working together to meet complex challenges and is a key skill in a wide variety of professions?

Key information and assigned responsibilities

Which of the following should be a priority when recording meeting minutes?

Reviewing the process and outcomes of communication, rather than personal failings

Which of the following should be the focus of constructive feedback?

Communication and transportation technologies

Which of these has contributed to the increase in global business activity?

Attitudes toward work and success

Which societal norm in the United States indicates that material goods are a sign of superiority?

High-context

Which type of culture relies less on verbal communication and more on the nonverbal signals to convey meaning?

Low-context

Which type of culture relies more on verbal communication and less on circumstance and cues to convey the meaning of a message?

To eliminate confusion by letting each affected person know what his or her specific responsibilities are

Why is it important for a business message to clearly state expectations regarding who is responsible for doing what in response to the message?

Recognizing your own biases helps you understand their influence on your communication.

Why is it important to become aware of your own cultural biases when communicating across cultures?

-employee engagement. -recruiting -project management and team communication -market research

Common uses of blogs include ...

transferring information and meaning.

Communication is the process of...

Practical, objective, concise, clear, and persuasive

Effective business messages are...

Includes all relevant information, is true in every sense, and is not deceptive in any way

Ethical communication...

As a limited resource that should be used effectively

How do people in low-context cultures tend to view time?

-Remember the message -Be able to respond to the message -Have the motivation to respond to the message

In order for the receiver of a message to respond in the manner desired by the sender, the receiver needs to...

Downward

In the formal communication network, what type of communication path is used when information flows from leadership to employees?

a condition caused by receiving more information than can be effectively processed.

Information overload is...

could lead them to interpret verbal and nonverbal signs differently.

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds...

link employees to others with similar professional interests throughout the organization.

Social networking technologies can help a company create virtual communities of practice that...

online services that enable individual and organizational members to form connections and share information, and content-sharing platforms that have a significant social component are a major force in business communication.

Social networks are ...

true

T/F Conflict can be a constructive part of teamwork

true

T/F Improving your communication skills may be the single most important step you can take in your career.

true

T/F Meeting minutes are a summary of important information shared during a meeting and a record of decisions made.

false

T/F Most people are aware of their own cultural biases

true

T/F People are often judged based on the way they dress, so adopt the style of the people you want to impress to send a positive nonverbal message.

Communication tools can sometimes waste more time than they save

The information technology paradox means that...

professionalism.

The quality of performing at a high level and conducting oneself with pride and purpose is known as...

cultural competency

The term ________ includes an appreciation for differences that affect communication and the ability to adjust one's style when communicating across cultures.

user-generated content websites

YouTube & TikTok are examples of ....

Tagging

_______ make your posts easier to find by tagging them with descriptive words. Your readers can then select these "content labels" to find additional posts on those topics.

blog

________ (short ​for web logs) began as ​online journals that were much easier to update than conventional websites used to be.

brand communities

________ are communities of interest that form around a specific product.

norms

________ are informal standards of conduct that members share and that guide member behavior.

culture

________ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

Stereotyping

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group

Ethnocentrism

________ is the tendency to judge all other groups according to your own group's standards, behaviors, and customs.

microblog

_________ is a variation on blogging in which messages are sharply restricted to specific character counts. Twitter is the best known of these systems, but many others exist.

Content curation

____________ involves finding and sharing valuable material on social media.