Business Communications Final First Test
A ______ brings together employees from various departments to solve a variety of problems such as productivity issues, contract estimations and planning, and multi-department difficulties a. cross-functional team b. task force team c. specialized project team d. quality assurance team
a
A ___________ is a team of workers that generally given a single goal and a limited time to achieve it a. task force b. work committee c. specialized project team d. cross-functional team
a
Amgen Inc. offers its employees the option to work from home. The taks are electronically assigned to employees, and the employees send their work to a coordinator in the company's office. Which of the following concepts is illustrated in this scenario? a. telecommuting b. social networking c. deskilling d. brainstorming
a
Bob wants to coney confidential message to his boss and needs an immediate opinion on it. In the case, which of the following mediums of communication should Bob use? a. the telephone b. a memo c. a web page d. a letter
a
In an organization, unlike an informal communication network, a formal communication network: a. is created by management to specify lines of responsibility b. cannot be depicted by an graphic means c. is useful in counteracting rumors and false information d. does not parallel the organizational chart
a
In the context of barriers to intercultural communication, ______ are mental picture that one group forms of the main characteristics of another group, creating preformed ideas of what people in this group are like a. stereotypes b. synergies c. connotations d. claims
a
_____ refers to the numerous factors that hinder communication process a. interferences b. conflicts c. channels d. culture
a
______ is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed a. directive behavior b. opportunistic behavior c. empathetic behavior d. supportive behavior
a
An email is a good communication medium for: a. communicating confidential information b. sending brief, impersonal, or routine messages c. making a personal connection with a large audience d. negotiating the various aspects of a business deal
b
In the context of the Competing Values Framework, which is the following refers to a competitive workplace where leaders are hard drivers? a. clan culture b. market culture c. hierarchy culture d. adhocracy culture
b
Jensen is a project manager at DeltaGrey Inc. He recently assigned a project to his team. The team is currently preparing systematic strategies and a plan of action that will help meet the project requirements. This scenario illustrates that the team is most likely in the _____ stage of team development. a. storming b. norming c. forming d. performing
b
Paula, a manager at a retail store, asks her assistants Nina about her schedule for the day. Nina informs her about the various meetings that she needs to attend. In this scenario, the communication between Paula and Nina is a(n)__________ level a. intrapersonal b. interpersonal c. public d. organizational
b
Synergy refers to: a. centralization of decision making in teams b. a situation in which the whole is greater than the sum of the parts c. a set of factors that hinders the communication process d. the concept that an individual tends to underperform after becoming a member of a team
b
Which of the following is the richest channel of communication? a. email communication b. face to face communication c. facsimile communication d. voice mail communication
b
Which of the following statement is true of the use of jargon in email messages? a. jargon consists of neutral information that is organized decutively b. jargon saves time with audience who will understand the intent c. jargon is more common in business letter than email messages d. jargon addes emphasis in email messages when used with graphic highlighting
b
_______ decribes interactions between organizational units on the same hierarchical level a. upward communication b. horizontal communication c. vertical communication d. downward communication
b
________ is a good communication medium for sending a visual display of information and communicating general information about a company and its products of services a. a memo b. a fax c. the telephone d. a voice mail
b
_________ allows average citizens to become publishers a.flaming b. blogging c. phishing d. spamming
b
which of the following is true of groups? a. groups are more productive when rules are kept to a minimum b. groups tend to make better decisions if the process for doing so is clearly defined c. groups should include as many individuals as possible d. groups are best served if they defer to an expert
b
writing for a website can be made effective by: a. writing in paragraph format b. presenting the main idea at the beginning c. providing more information in rows than in columns d. placing frequently accessed items at the botton of the content area
b
In the context of Abraham Maslow's concept of a hierarchy of needs, which of the following includes the need to achieve one's fullest potential through professional, philanthropic, political, educational, and artistics channels? a. social needs b. security needs c. self-actualizing needs d. physiological needs
c
Talia is an apartment manager in a large, high-rise complex. She has receive complaints of residents not separating their recyclable waste and simply throwing all materials into the trash shoot. She has composed a stern email that she is about to send to the entire building; however, her assistant Carla just found out that the problem is being caused by three elderly residents of the ninth floor. Which of the following adaptations does her message now need? a. frequently using technical jargon and acronyms b. restricting the use of compliments c. projecting a postiive, tactful tone d. frequently using the first person pronoun "I"
c
When leaving a message on voice mail, you can improve communication by: a. repeating you name and number at the beginning and at the end of the message b. leaving a short message containing just your name and number c. keeping your message at least 2 minutes long d. speaking fast and conveying information quickly
c
Which of the following guidelines should you follow when preparing an email message? a. Restate the subject in the body of the message b. provide a single word statement c. avoid sending the same message to multiple recipients d. discuss multiple topics in a single mail
c
Which of the following is an assumption of downward communication in an organization? a. people at lower levels of the organization have greater knowledge of the organization's mission and goals than people at high levels b. written messages are subject to greater changes in meaning than are spoken messages c. both spoken and written messages tend to become larger as they flow from top to bottom on the organization chart d. lower-level employees often tell their superiors what they think the superiors wants to hear
c
Whitney wants to share the product demonstration of his company's new product with a large audience. In this scenario, which of the following mediums of communcation should Whitney use? a. a memo b. an oral presentation c. a web page d. an email message
c
which of the following best defines brainstorming? a. it is the spontaneous judgement about others based on appearances b. it is the process of assessing behaviors of team members c. it is the generation of many ideas from among team members d. it is the stage of team development that involves reaching the optimal performance level
c
which of the following represents casual listening? a. listening to others empathetically b. listening to a supervisor during a meeting c. listening to music for recreation d. listening to professor siravo during a class
c
which of the following should be taken into consideration when writing for a wesbite? a. users refer frequently to directions and are likely to read little notes, sidebars, and help files b. english-speaking readers thoroughly read the content of a wesbite c. english-speaking readers typically start scanning at the top left side of the main content area d. users scan items in rows more quickly than in columns
c
which of the following statements is true of casual listening? a. it helps obtain information and solve problems b. it requires much emotional and physical effort c. it illustrates that people are selective listeners d. it involves listening to others' feelings and emotions
c
An empathetic attitude toward the recipient before constructing a message: a. complicates the task of organizing the message b. is not ideal for business c. is effective only in personal communication d. helps build mutual trust
d
In response to recent incidents of employees making inappropriate comments about political figures on social media, the human resources department at Abba Financial implemented a policy that employees of their firm were not allowed to make public posts on any social media site. Which of the following is the best channel for making this policy known to the employees? a. intrapersonal b. interpersonal c. public d. organizational
d
LeeAnn has been working on her company website. It was created about two years ago but she sees that it does not get much traffic and that most visitors are moving past the opening page. She thinks that the information is well written and the links are logically placed. Which of the following might Leann do to get more people to move from the opening page to the other pages on the website? a. make the font bigger b. remove all the jargon from the text c. insert big blinkibg arrows pointing to the links on the page d. break the text into columns and change the links into some type of headings
d
Which of the following is a difference between letters and face to face meetings? a. unlike face to face meetings, letters can be used for negotiation b. unlike face to face meetings, letters are appropriate for conveyings warmth and care c. unlike letters, face to face meetings are best suited for complaints d. unlike letters, face to face meetings enable reading of nonverbal communication cues
d
Which of the following is a disadvantage of electronic meetings? a. they can slow down meeting follow-up activies b. they can require enormous travel budgets c. they can consume a lot of professional time d. they can make it harder to reach consensus
d
Which of the following is true of a web page: a. it is used for communicating personal warmth and care b. it is appropriate for sharing information with a large audience c. it is used for communicating confidential information d. it is the best suited for demonstrating products
d
Which of the following is true of telecommuting? a. it involves installing data security features to ensure that the data are secure b. it involves compartmentalizing large amounts of data into relevant categories to support organizational operations c. it involves shaping messages to make them clearer and effective d. it involves working at remote locations and sending and receiving works from the company office electronically
d
_________ requires that the listener fully concentrates, understands, responds, and then remembers what is being said. a. selective listening b. casual listening c. over-listening d. active listening
d
__________ is characterized by leaders who listen, communicate, recognize, and encourage their followers a. repressive behavior b. opportunistic behavior c. directive behavior d. supportive behavior
d
which of the following illustrates horizontal communication? a. managers seeking feedback from their subordinates b. workers sending weekly performance reports to their supervisors c. top managements announcing new company policies d. employees from two different departments coordinating their efforts
d
which of the following illustrates libel? a. speaking in a way that causes defamation of an employee b. motivating an employee before an audience c. congratulating a subordinate through a phone call d. writing false negative statements about a manager
d
which of the following is a benefit to the receiver if a message is outlined before communicating a. the receiver is able to concentrate on multiple phases at a time b. the receiver gains confidence that the next step of communication will be successful c. the receiver is able to arrange important points in non-emphatic positions d. the receiver finds it easier to distinguish and remember relationships between ideas
d
which of the following is an example of a physical interference that hinders communication? a. difference in participants' educational level b. preoccupation with other matters c. cultural difference d. a noisy enviroment
d
a euphenism is a word substitued to avoid redundancy in written messaging TRUE OR FALSE
false
a weblog is a form of online jounral that allows visitors to add comment and change content TRUE OR FALSE
false
an example of upward communication is a response from subordinates to the client TRUE OR FALSE
false
in group roles, the reporter maintains the records of events, activties and reports to members TRUE OR FALSE
false
the ability to communicate with folks of all ages and all cultures is considered ethnocentrism
false
when the subject of a sentence is the receiver of the action it is known as a recipient voice TRUE OR FALSE
false
people inside and outside the company who are affected by decisions are stakeholders TRUE OR FALSE
true