Business DECA most missed questions

What type of information should a business include when writing a sales proposal to send to a customer?

Features and benefits

Chad's friend wrote down instructions for him to change the oil in his car. Chad makes sure he follows the direction to put something for catching the oil in place first, so it doesn't spill everywhere. Which of the following steps for following directions does this situation illustrate:

Go in order

A company gets ideas by reading trade publications and attending trade shows. What source of innovation is this company using?

Observations

The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively:

Past experiences

Which of the following is usually the quickest way that businesses can obtain information about unknown potential new vendors that are located in other parts of the country:

Search the Web

. In investing, legal owning- or lending-agreements between individuals, businesses, or governments are known as

Securities

Which of the following is an aspect of any team project that you should monitor during the course of the project:

Team members' performance

Paula asks herself questions such as "What do I want to get out of this article?" and "What are the main points of this article?" whenever she reads an article while conducting research. Paula is using __________ techniques

active reading

What federal law must businesses follow when they offer revolving charge accounts and send customers updated statements showing the status of their accounts?

Truth-in-Lending Act

Written communication is less effective when readers must

work to understand what the communication means

One of the ways businesses try to increase profits is by making the best use of scarce resources in order to increase

worker efficiency.

If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is

anger.

You know that stealing is wrong, but your friends don't think it's a big deal to steal small items when shopping. You wonder if you should agree with them. You're dealing with an ethical dilemma caused by

conflicting values.

Refusing to do things you really don't want to do is __________ your self-esteem

good for

Income from sales minus the cost of merchandise sold calculates a business's

gross profit on sales.

If William wants to determine the dollar amount that he has earned before taxes and other deductions for the pay period, he should look at the __________ on his paycheck stub.

gross wages

For an investment to yield positive results at the end of the investment period, the earnings should

grow by at least ten percent.

Insight or intuition plays a significant role in the decision you make if you

have a gut feeling about one alternative.

If you want to correctly write a check, it's important that you

have at least the amount of the check in your checking account.

The chief advantage of offering retail credit is to

increase sales volume.

Computer programs that allow businesses to manage all types of activities, such as inventory control and finance, are known as

integrated software application packages.

Businesses prefer to hire honest workers because they will

not steal from the business.

Whenever a business extends credit to customers, it allows them to obtain goods and services immediately with

payment to be made at a future date

To succeed in business, managers must base their decisions on the

needs and desires of consumers.

If an individual is willing to help others, s/he is exhibiting a characteristic of emotional intelligence that relates to

social awareness.

Determining which projects a business should invest in is known as

. capital budgeting.

. Employees who witness noninjury accidents should __________ them.

. report

For her new job, Tasha has been asked to write a report. She has found a website with information regarding her topic. Which of the following would help her identify whether the information on this site is accurate:

A bibliography

Which of the following information should be shared immediately with all staff:

A customer has complained about the service s/he received

Which of the following is a sign of high achievement orientation:

An entrepreneurial spirit

Pat tells Tim, "You can always talk to me. I'm here to help." Which of the following coaching characteristics is Pat exhibiting:

Approachability

When Brian got a new job, he made sure he knew how to use the cash register, became familiar with all the products and prices, and kept his work station very organized. In which way did Brian demonstrate the customer service mindset?

Being efficient

Which of the following is a characteristic of a business-format franchise:

Continuous assistance

Which of the following is not a good technique for participating in a staff meeting:

Contribute at least one opinion to every staff meeting in which you participate

What should employees be willing to accept when defending their ideas objectively?

Critical feedback

Large, nationwide retail chains often use which of the following types of buying systems:

Decentralized

What is an important consideration when selecting graphics and posting them on a business's website?

Download time

Operations managers have two main goals. One of these goals is efficiency (keeping costs low). What is the other goal?

Effectiveness (keeping customers satisfied)

Kim is having lunch with one of her organization's important customers, and she plans on sharing the team's vision with him. Which guideline of sharing a vision does this illustrate?

Establishing good working relationships

Which of the following statements contains the most relevant information to include in a business report about the specific market share of computer manufacturers during a particular time frame:

In 2014, Hewlett-Packard held 27.6 percent of the market share, followed by Dell, which held 24.3 percent.

What is an effective way to support and encourage someone who is talking to you?

Make comments such as "yes" or "I see" occasionally

Jamal needs to obtain a report from a vendor six months from now. He uses the calendar function in his email program to write a note that will automatically remind him to request the report on a specific date in the future. What is Jamal doing?

Managing his productivity by using scheduling applications

What is an advantage to a business of encouraging employees to participate in group discussions?

Many opinions increase the chances of developing useful recommendations.

Maria's teacher says she has an aptitude for science. Which of the following may explain why Maria has an aptitude for science:

Maria's father is a microbiologist.

. Which of the following financial services providers is most likely to provide a small, local coffee shop with business loans, checking and savings accounts, and overdraft protection:

Marley and Winston Commercial Bank

How do businesses transfer risk?

Obtain insurance

Which of the following is an operations activity in business:

Obtaining resources

Which of the following is a source of career information that would best help people who are currently employed identify better paying careers that suit their skills:

Occupational Outlook Handbook

What are business people who fail to adapt their communication styles to appeal to their international clients likely to do?

Offend the clients

Which of the following is an example of direct government intervention in business:

Price supports to farmers

What type of business policy is most likely to attract customers to the business?

Product

Which of the following are the three major areas of customer complaints:

Product, personnel, and the business

The office photocopier is jammed again! Fortunately, there is an instruction manual to guide you through the process of removing the jammed paper. What is the best way to use the manual to clear the photocopier?

Read step one and then perform step one. Repeat this process in sequential order until all of the steps are completed and you have removed the paper.

Which of the following is a measure of how well a business generates cash flow:

Return on capital

A human resources manager is reviewing job applications for a marketing position to select which candidates to call for an interview. What process is the human resources manager performing?

Screening

Because Kevin worked late Tuesday evening to complete a report, he was the last employee to leave the building. What procedure does Kevin need to perform to protect the building from unlawful entry?

Set the security alarm

After only her seventh month in business, Martha realized that her new business venture was paying off, and she would be taking home a $1,000 profit for the month. Finally, she could reap the financial rewards of being the boss. This is an advantage of what type of business ownership?

Sole Proprietorship

Which of the following information should be included in the inside address section of a business letter:

Title

Why might a business obtain a trademark for its intellectual property?

To protect the integrity of the business's logo

Which of the following is the primary reason that employees who answer a business's telephone should try to connect each call correctly:

To provide good customer service

Which of the following is a guideline for effective verbal communication:

Use gestures for emphasis

What question is often asked in the work experience section of an employment application?

Why did you leave your previous job?

Megan's company holds a monthly staff meeting. As a new employee, she is very excited to hear her coworkers report on their projects during the meetings. Hearing about the projects often causes Megan to think of new projects that the company could work on. How should Megan communicate these new ideas?

Write down the idea. After the meeting, ask her manager if it can be added to the agenda of a future staff meeting.

The process of keeping the financial records of a business is known as

accounting.

Lately, you're feeling like you don't fit in. You've been spending a lot of time by yourself. Then you decide to start thinking positively, and you start going to more school functions and meeting new people. You are using the __________ method of problem solving.

appreciative inquiry

The easiest way to learn your company's brand promise is to

ask your manager or supervisor.

A good way to prioritize your financial goals is to

assign each goal to a general category.

Letters of inquiry that businesses write to other businesses are routine business communication and usually contain only

basic information

Feeling empathy toward indecisive customers will help you to

be patient while customers decide.

An American manufacturer launches a product line that offends many customers in Middle Eastern countries where the product line is considered inappropriate. This is an example of

cultural imperialism

Zeke's manager asked him to conduct research on social media promotional strategies and write a report detailing his recommendations for incorporating these strategies into the company's overall promotional plan. Based on his manager's instructions, Zeke should organize the contents of his report in __________ order.

deductive

Nelson needs to find out the exact model number of a printer to order the correct ink cartridge for a customer. To obtain accurate information quickly, Nelson should access

his company's intranet.

Failing to pay credit card bills on time will likely result in

late fees and interest charges.

When the price of a product is high, consumer demand will usually be

low

When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to

make a decision.

It's important to look at ethical dilemmas as

opportunities.

Writing key points on notecards and then placing the cards in order of their importance is one way to

organize information.

Operations activities are most closely related to a business's

product.

Before sending a professional email message to a business associate, a businessperson should

proofread the message for spelling and grammatical errors.

One way in which the government helps protect business property is by

registering trademarks.

A characteristic of positive people that is important to businesses is that people with a positive attitude are usually

responsible.

Selling goods and services to customers in their homes is an example of

retailing.

Business policies that focus on meeting consumers' wants and needs while making a fair profit for the business are primarily intended to

satisfy customers.

Matt is balancing his checkbook for the first time. He compares the checks he has written over the last month with those listed on his statement and finds that all of his checks have cleared. Next, he verifies that his latest paycheck, which he deposited the previous day, is on the list. It is not, so he adds it to his statement balance. After this, he should

subtract fees and charges.

The quantity of a good or service that producers are able and willing to offer for sale at a specified price in a given period of time is

supply.

A business purchases insurance to protect against the risk of burglary. This is an example of __________ the risk.

transferring