Business English: telephoning language
Ask the caller to wait.
Could you please hold? OR One moment please, I'll put you on hold.
Ask the receptionist to connect you with someone
Could you put me through to... ?
You are the caller. Give your name.
Good morning/afternoon/evening. This is X speaking.
The telephone is ringing. Answer it.
Good morning/afternoon/evening. X speaking. How may I help you?
Tell the caller your boss is not in the office.
I'm afraid X is unavailable at the moment.
What do you say if you didn't understand the caller's name?
I'm sorry, I didn't catch your name. Could you repeat/spell your name, please?
Ask to speak to someone.
May I speak to X?
The caller asks for you. Indicate that you're on the phone.
Speaking.
End the call politely.
Thank you for calling. Goodbye.
Inform the caller that the person being called is already on the phone with someone else.
The line is engaged.
Inform the caller that the person being called is not answering the phone.
There is no reply.
Ask for the caller's name.
Who's calling, please?
The person the caller wants to talk to is not there. What do you say?
Would you like to leave a message? OR Shall I ask him to call you back later?
een pieptoon
a beep/tone
een sms
a text message
antwoordapparaat
answering machine
slechte verbinding
bad connection
draadloze telefoon
cordless phone
de kiestoon
dialling tone
bezettoon
engaged tone
extensie
extension
nummerbord
keypad
mobiele telefoon
mobile phone (BE), cell phone (AE)
telefonist
operator
personeel
personnel
telefooncel
phone booth
schakelbord
switchboard
de verbinding wordt verbroken
to be/get cut off
wegvallen geluid/verbinding
to break up
je naam verstaan
to catch your name
een nummer vormen
to dial
opnieuw contacteren
to get back to someone
verbonden worden
to get through
iemand bellen
to give someone a ring/call
ophangen
to hang up
wachten
to hold
een boodschap achterlaten
to leave a message
telefoongesprek op rekening van de gebelde
to make a collect call
iemand bellen
to phone/call someone
de telefoon opnemen
to pick up the phone
in wacht zetten
to put someone on hold
doorverbinden
to put through
telefoon opladen
to recharge a phone
opnemen
to record
herhalen
to repeat
terugbellen
to return a call or to call back
luider spreken
to speak up
spellen
to spell
een boodschap aannemen
to take a message
sms'en
to text
niet beschikbaar
unavailable
voicemail bericht
voicemail message
verkeerd nummer
wrong number
