Business Management 1 Objective 2.00

When HR management executives participate in a company's long-range planning efforts, they are taking part in A. strategic management. B. marketing. C. budgeting. D. financial analysis.

Strategic management

Which of the following is an indicator that human resources needs may change: A. organizational growth B. a stable economy C. Managerial opinion D. Lack of competition

Organizational growth

Which of the following workplace-related safety and health issues would most likely be regulated by law: A. Storage and disposal of chemicals B. Weight-management programs C. Smoking cessation support groups D. Health education information sessions

Storage and disposal of chemicals

Which of the following is a purpose of an exit interview: A. To gauge employee attitudes about social issues B. To negotiate compensation and benefits C. To gain constrictive suggestions for improvement D. To gather further insight into the competition

To gain constrictive suggestions for improvement

Completing an employee's insurance and tax paperwork is part of which staffing task? A. screening B. interviewing C. onboarding D. recruiting

onboarding

When managers are building group dynamics, they are also often A. resolving conflict. B. recruiting new staff. C. training employees. D. organizing the company's structure.

resolving conflict

Staffing is one of the five functions of management, along with A. planning. B. discussing. C. maintaining. D. fixing.

planning

Managers hope to increase sales by 10 percent this year as part of their overall effort to become #1 in the industry. This effort will affect human resources and is part of the organization's A. culture. B. vision. C. structure. D. purpose.

vision

An organization's "personality" is also referred to as its A. vision. B. purpose. C. culture. D. mission.

Culture

Labor-union negotiations are part of which HR management activity? A. Compensation and benefits B. Training and development C. Employee relations D. Staffing

Employee relations

Which of the following is a reason that the role of HR management is changing: A. Business costs are going down. B. Employees place a greater emphasis on work over personal lives. C. The workforce is younger than ever D. There is greater diversity in the workforce.

There is greater diversity in the workforce.

Which of the following is a true statement about human resources needs: A. they are hoarder to meet in high-tech industries B. They are always changing C. They are the same at every business D. There is no way to know when they will change

They are always changing

Which of the following is an example of a manager directing the company's resources efficiently: A. Tyrell tells Diane to use a part of her budget on a new ad campaign. B. Lina trains her staff on the latest software they will be using. C. Michael makes sure his employees understand the value of their work. D. Renee offers Enrique a raise if he improves his performance

Tyrell tells Diane to use a part of her budget on a new ad campaign.

A commission or bonus is an example of a form of A. assistance program B. compensation C. benefit D. employee contract

compensation

An hourly wage or a yearly salary is a form of A. insurance. B. compensation C. benefits D. commission

compensation

Making sure a company follows laws and regulations describes the HR management activity of A. staffing. B. compensation and benefits C. compliance D. employee relations

compliance

When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that A. directing is the starting point of action B. directors must build group dynamics C. directing is a continuous process D. directing motivates employees

directing is the starting point of action

A business's human resources needs may change if it begins to require new types of skills and experience. This occurs frequently because the business world is A. strict B. unstable C. obsolete D. dynamic

dynamic

Why is leadership an important aspect of directing? A. employees follow direction when they respect managers as leaders B. leadership and directing include the same activities and traits C. employees need less supervision when managers demostrate leadership D. leadership improves managers´ ability to provide clear instructions

employees follow direction when they respect managers as leaders

Rita enjoys routine, so her manager gives her the same tasks every week. Therefore, Rita is satisfied with her job and wants to perform at a high level. Rita's manager is motivating her based on A. her need for stability. B. her need to please others. C. monetary reward. D. fear of failure.

her need for stability

Sammy is observing her employees as they put together furniture. Sammy is A. supervising. B. rewarding. C. communicating. D. instructing.

supervising

Human resources are a company's most important resources because A. they are the least expensive resources. B. they are controlled by other company resources. C. they are the most expensive resources D. they control all other company resources.

they control all other company resources.

Which of the following is an example of an employee-assistance program: A. Compensation B. Career and education planning C. Training on the use of dangerous power equipment D. Corrective action

Career and education planning

Staffing is important because human resources are A. indestructible. B. the organization's most valuable. assets. C. extremely rare to find. D. interchangeable.

the organization's most valuable. assets.

Motivation can best be thought of as A. the reason you do the things you do. B. developing a team spirit. C. communication between employees. D. the example managers set for employees.

the reason you do the things you do

Which of the following statements about directing is true: A. directing is considered the ¨heart¨ of management B. Some employees do not need direction C. Staffing is more important than directing D. Only top-level managers participate in directing

directing is considered the ¨heart¨ of management

Managers need to form relationships with employees and understand human behavior. This is an example of which characteristic of directing? A. People-focused B. Executive C. Continuous D. Creative

people-focused

The first task in the HR management activity of staffing is A. screening and selecting applicants B. Determine need C. Determine job description D. Recruiting

Determine need

The people who work to produce goods and services are known as A. Capital B. Raw materials C. Human resources D. Facilities

Human resources

Which of the following examples best depicts the directing function: A. A supervisor tells her team the tasks they need to complete. B. A manager hires six new staff members. C. A CEO determines the company's goals. D. A president figures out which staff members should report to him.

A supervisor tells her team the tasks they need to complete.

In what way might an HR manager be involved in employee benefits? A. Determining eligibility and costs B. Selecting an employee's personal plan options C. Collecting insurance payments from employees D. Choosing an employee's vacation days

Determining eligibility and costs

Which of the following is a compliance issue: A. Minimum wage B. Conflict mediation C. Car-pool organization D. Performance management

Minimum wage

Which of the following is an on-boarding activity: A. compliance B. Grievances C. orientation D. exit interviews

Orientation

A job specification is an explanation of A. the skills, knowledge, and characteristics required for a job. B. the responsibilities and tasks associated with a job. C. where a job is located within the company's facility. D. who manages the department where a job position is open.

The skills, knowledge, and characteristics required for a job.

Which of the following examples best illustrates the creative aspect of directing: A. a manager instricts employees to develop a new website B. a supervisor tries to determine why his employee aren´t getting along C. a CEO directs a manager, who directs lower level employees D. a supervisor spends time getting to know each employee individually

a manger instructs employees to develop a new website

Marla and her fellow managers at the Frisco Corporation have determined that rearranging their human resources could increase the company's efficiency. This human resources change is most likely the result of A. a need for process improvement. B. a need for new types of skills and experience. C. a change in government regulations. D. competitive pressures.

a need for process improvement.

Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in? A. communicating B. motivating C. instructing D. Supervising

communicating

The staffing function is different from the organizing function because staffing is A. optional. B. the foundation of organizing. C. more important than organizing. D. continuous.

continuous

A workload analysis assesses A. current and future human resources needs. B. the human resources that are available. C. how many hours each job task takes to complete. D. the number of staffing tasks each manager completes.

current and future human resources needs.

When developing a human resources management strategy, managers A. set up organizational structure. B. identify business goals and the best ways to achieve them. C. hire as many recruiters as possible. D. determine how to bridge gaps between HR needs and available HR.

determine how to bridge gaps between HR needs and available HR.

What happens if managers do not coordinate individual employees' work and effort? A. Employees duplicate tasks and are not efficient B. the company is not able to handle changes C. employees are more focused on their tasks D. the company has a culture of teamwork

employees duplicate tasks and are not efficient

An organization will likely consider its purpose for existing when developing an appropriate human resources management strategy. This purpose is referred to as the organization's A. culture B. structure. C. mission. D. vision.

mission

A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining A. quantity standards B. time standards C. quality standards D. employee turnover

quantity standards

The part of staffing that involves seeking out and attracting qualified potential job candidates is called A. training B. on-boarding C. interviewing D. recruiting

recruiting

The key to recruiting is A. finding the right number of applicants. B. placing ads in local newspapers. C. selecting which applicants to interview. D. negotiating job offers.

finding the right number of applicants.

Directing is pervasive, which means that it A. happens at every level of the organization. B. never stops. C. involves interpersonal communication. D. flows from the top down.

happens at every level of the organization.

Which of the following business trends affects HR management: A. Costs of business going down B. No restructuring C. Globalization D. Lack of new technology

Globalization

Which of the following is an effect of overstaffing: A. Exhausted workers B. Low morale C. Inefficiency D. Poor customer service

Inefficiency

Antonio tells his staff to sort through files to locate notes from a meeting. Antonio is A. instructing. B. supervising. C. motivating. D. disciplining.

instructing

Managers must create explanations of the responsibilities and tasks associated with each work position. These are known as A. organization aids. B. job descriptions. C. work specifications. D. recruiting templates.

job description

Which of the following is an example of negative reinforcement: A. Reduced tedious paperwork B. A raise C. A bonus D. Additional vacation time

reduced tedious paperwork

None of the other managerial functions can be carried out effectively without staffing because A. all of an organization's communications are created during staffing. B. staffing lays the foundation for organizing. C. businesses are legally required to set up staffing first. D. staffing supplies the human resources needed for management.

staffing supplies the human resources needed for management.

A workforce analysis assesses A. current and future human resources needs. B. the human resources that are available. C. how many hours each job task takes to complete. D. the number of staffing tasks each manager completes.

the human resources that are available.

Which task in the staffing process ensures that employees are knowledgeable and productive? A. Recruiting B. Determining need C. Developing compensation plans D. Training and developing

training and developing

After a company's training needs are determined, what is the next step in training and development? A. Managing employee performances B. Keeping records for personnel files C. Dismissing employees who are not up to standard D. Determining what training resources are available

Determining what training resources are available

Which of the following is an example of motivation as a means of directing: A. Emmie praises her employees for quality work. B. A manager pays attention to what time employees clock in. C. Employees engage in team-building exercises. D. Andy's boss asks him to stay an hour late to finish his project.

Emmie praises her employees for quality work.

Why is it important for managers to provide stability through direction? A. Employees who feel secure are more productive and happier B. Instability leads to greater chance of high reward. C. By providing stability, managers can eliminate risk. D. Companies that have stability struggle to guide employees' work.

Employees who feel secure are more productive and happier

True or false: Companies without an HR department do not participate in HR management activities. A. True; smaller companies have no need for HR management. B. True; only HR managers can complete these activities. C. False; in companies without HR departments, all employees participate in HR management activities. D. False; in companies without HR departments, other managers and supervisors participate in HR management activities.

False; in companies without HR departments, other managers and supervisors participate in HR management activities.

True or false: All employees make an impact on a business. A. True; all employees make a positive impact on a business. B. True; all employees make either a positive or negative impact on a business. C. False; only managers and supervisors make an impact on a business. D. False; only executives and board members make an impact on a business.

True; all employees make either a positive or negative impact on a business.

When BlueLight, Inc. merged with a competitor, the managers strived to instruct their employees on the best ways to transition. This is an example of how directing A. initaites changes smoothly B. motivates employees C. coordinates work and effort D. builds group dynamics

initiates changes smoothly