Business Principles

Prior to the growth of the labor movement it was not uncommon for employees to have 60 to 80 hour work weeks. Approximately when was this condition present

1900s

In order to get a comprehensive evaluation of the computer programmers he managed, Justin organized a(n) __________, where he asked immediate coworkers and others who worked closely with the programmers to participate in the evaluation process

360-degree review

___________ is an advanced procedure where products are created one layer at a time. It is also known as additive manufacturing.

3D printing

When Maggie joined Techno-Nerds Inc. she automatically joined an employee team. Team members each had base salaries, but they were also compensated through a _________ system, where they would receive bonuses for team improvements over the last time the team's performance was evaluated

Gain sharing

Designing and making custom-made guitars is an example of which of the following processes?

Intermittent process

For unions to grow in the future, they have to

Adapt to a more culturally diverse, white color workforce

According to Maslow's theory, when a need is satisfied

Another, higher level need emerges and motivates a person to satisfy that need.

Jose's family owned a plumbing company with the reputation of excellent workmanship. When Jose joined the business, his father required that he spend several years working alongside to licensed plumbers. In business, we call Jose starting position a(n)

Apprentice

When compared to their European counterparts, US corporate executives

Are making considerably more than executives in European countries

In HR Director was reviewing the job description for a new position in the information technology department of his company. He quickly jotted down a few comments that he would later share with the department manager. Among other things, his comments included suggestions for incorporating more skill variety into the job and a little more autonomy as to how the job might be accomplished from start to finish. As a student of business, you might recognize that the HR Director believes that a person holding this position would be motivated by

Job enrichment

Sean, an operations manager at a wood processing plant, notices that there is significant scrap and inefficiencies in the plants operations. Which of the following techniques would he be most interested in implementing?

Lean manufacturing

New production techniques have

Made it possible to custom make products for individual buyers.

McGregor recognized that

Managers attitudes toward workers affected how they motivated them

What statement is most accurate and describing the current trend in manufacturing in the United States?

Manufacturing jobs in the US have declined significantly

Which of the following approaches suggest that a manager believes that employees should be involved in both defining problems and in designing the solutions?

McGregor's Theory Y

When basketball players went on strike, an individual was brought in to help resolve the dispute between management in players. This third party was involved to make suggestions, but legally could not make any decisions about how the players dispute should be settled. This is an example ofWhen basketball players went on strike, an individual was brought in to help resolve the dispute between management in players. This third party was involved to make suggestions, but legally could not make any decisions about how the players dispute should be settled. This is an example of

Mediation

When negotiations appeared to be going in the wrong direction, and HVAC systems company and its union representatives agreed to bring in a(n) __________. This expert would serve as a facilitator to get negotiations back on track; if a(n) _______ were solicitated by both union and management, that person's decisions in the situation would be binding.

Mediator; arbitrator

When Jacob Reilly began working at his local bakery, he found out there was a union representing the bakery workers, but that management didn't take them seriously, and refused to sit down with the union and negotiate. After some research, Jacob found out that under the ____________ workers had the right to expect management to negotiate with them

National Labor Relations Act (Wagner Act)

When Devon Spencer went to work for a printing shop, he thought he was going to have to join the union representing the shop. However on his first day of work he was told that while there was a union representing the workers, he was not required to join, and he didn't have to pay any dues to the union if he chose not to join. Devon evidently works in the state with the right to work law that allows a(n) ___________ shop.

Open

________ Is about converting resources into goods and services. It includes inventory management, quality control, production scheduling, follow up services, and more

Operations management

Recently Tanveer switch jobs from a large firm to a medium size firm. I was one of four project managers at the new firm, Tanveer recognizes that employees have much more respect for his expertise than he perceived at the larger firm where there were a minimum of 25 project managers. According to Maslow, which need in his hierarchy is important to Tanveer?

Esteem

Michigan state university student spends his summer months and his hometown, where he works for a local microbrewery during the evening hours. In the late morning, he attends the local community college, where he takes summer courses that he knows will transfer back to MSU. Although he finds the course is just as challenging as at his regular university, he does not worry about his summer grades affecting his 3.2 (out of 4.0) Grade point average, because MSU excepts only the transfer credits. As long as he receives C grades or better he maintains his current grade point average. Which of the following theory suggests that the student will work only as hard as necessary to earn a C grade?

Expectancy theory

Airflow industries is a maker of component parts and heating and cooling ventilation systems. The company is looking for a site on which to build a new production facility. Major considerations the company must take into account or that any area select it has adequate rail access, and is at the hub of major highways to quickly move products. Airflow is in the process of

Facility location

The _______ Act was the federal legislation in the United States that establish the minimum wage in the United States.

Fair labor standards

The effect of downsizing and the resulting flatter corporate structure is

Fewer layers of management make it more difficult for employees to be promoted to higher levels of management

Adrian is part of a team that builds and assembles wind turbines. Because the turbines are so large, the team travels to the building in which they are housed so all workers can congregate around the turbine engine, blades, and controller to complete its construction. What facility layout is most appropriate for this type of process?

Fixed-position layout

Marta Hernandez is a single parent with a child in elementary school. She loves her schedule because she can go in at any time before 10 AM that is convenient for her as long as she is there at the job during the Corps hours of 10 AM to 2 PM Marta enjoys a schedule known as

Flextime

Lee Kwon is a Korean worker who has been transferred by his company to the United States for six months to negotiate a supplier contract. Lee is having some problems understanding how to do business in the U.S. He has tried to get to know his U.S. co-workers, but feels rebuffed when they prefer to just get down to business and get things done. The problem could be the fact that Lee is from a(n) ________, and believes building personal relationships and trust is more important than focusing on doing business as his U.S. co-workers are more comfortable doing.

High-context culture

With respect to the development of scientific management, Frederick Taylor's objective was to

Increase productivity at work

A court ordered was imposed on Fairlawn city employees who work on the cities streets and bridges. Although these employees were unionize and voted to strike for a higher wages and benefits, the city insisted they had a no straight clause in their agreement and there but for us the courts to order them back to work, to keep the streets free of ice and snow during the winter months.

Injunction

According to economist Thomas Piketty, income inequality

Is harmful and there is little evidence that people need to be paid such excessive amounts

According to the text, and advantage of hiring from within is

It helps maintain employee morale

There are several disadvantages for an organization that allows employees to work from home. One such disadvantage isThere are several disadvantages for an organization that allows employees to work from home. One such disadvantage is

It makes job performance appraisal more difficult for managers

" Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, some weekend work required" This is an example of a

Job description

The roles and responsibilities of human resource management have involved primarily because of changes in the law that rewrote many traditional practices and

Organizations' recognition of employees is there ultimate resource

The sources of grievances in the workplace generally involves

Overtime rules, promotions, and layoffs

The project manager building a new underwater dolphin exhibit at Chicago's Shedd Aquarium Is reviewing the chronological sequence of activities that must be completed on the project and the estimated time of completion of each activity. He is employing the

PERT technique

Elton Mayo's famous experiment at the Hawthorne Plant concluded

People who perceive that management permits them to contribute to work decisions might be more productive.

Decisions about promotions, compensation, additional training, or firing should all be based on

Performance appraisals

Title VII of the Civil Rights Act

Prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex, or national origin

According to Herzberg, workers felt that good pay and job security

Provided a sense of satisfaction with a job, but did not motivate them

The _________ sector now represents a large number of union employees. This group of employees encompasses those who work for government, such as teachers, firefighters, police officers, etc.

Public

Add Titus industries, middle manager who had just completed her basic probationary period was called by her supervisor for her first performance evaluation. The conversation became rather unpleasant with the supervisor alluded to his disappointment that the new manager was not spending more time with him away from work, where they could get to know each other in a more intimate manner. In fact, he commented that such an effort might just solidified her continuing employment. The type of sexual harassment to watch the new manager was subjected to is called

Quid pro quo

As the Director of human resource management for Idle Time Gaming Inc. Areum's responsibilities include

Recruiting talented employees, developing and training employees, and selecting tools for performance evaluations

The strategy of making work interesting and motivating employees by moving them from one job to another is called job

Rotation

According to Herzberg, which of the following is a hygiene factor

Salary

A human resource inventory of an organizations employees would include all of the following EXCEPT

Salary levels of employees

Frederick Taylor believed the best way to improve worker productivity was to

Scientifically determine the most efficient way to perform a task and then teach people exactly how to perform it.

Once the job analysis is performed, there are several well structured steps to the hiring process. This processOnce the job analysis is performed, there are several well structured steps to the hiring process. This process includes

Setting up interviews, performing background checks on selected candidates, and establishing probationary periods

Progressive companies who want to attract and keep good employees are now offering their employees __________ benefits, such as on site dry cleaning services, shoe repair, on-site medical care, and even free breakfasts

Soft

________ is the process managers used to continually monitor all phases of the production process to ensure that quality is being built into the product from the beginning and that quality is not being inspected into the product at the end of the production process

Statistical quality control (SQC)

All of the following will be required for service providers to compete in the future EXCEPT

Striving for efficiency of services over quality of services

At the ice cream shop where Keisha works, all shoppers are greeted with the same script: "Welcome to Frosty Freeze. My name is ______. how may I help you?" All shoppers must be greeted in less than three minutes after they have entered the shop. Which management theorist would have a proved of this method of operation?

Taylor

As Idle Time Gaming, Inc's business and product lines continue to grow, it wants to limit the need to build additional space to house programmers and other personnel who work on new products. The company has strategically decided to adopt _________ so skilled employees can work from remote locations.

Telecommuting

Generation X managers

Tend to focus more on results than on hours in the workplace.

Which agency is charged with enforcing affirmative action programs?

The EEOC

The tendency for people to behave differently when they know they're being said it is referred

The Hawthorne effect

The U.S. award that recognizes firms that meet customer needs, produce high-quality products and have customer satisfaction ratings that are better than those of competitors is known as

The Malcolm Baldrige National Quality award

When performing a job analysis, the human resource manager will write a job description, as well as a job specification. The job specification consists of

The minimum academic and experience qualifications for the job

Which of the following statements concerning the US service sector today is most accurate?

The service sector has grown much more rapidly than the manufacturing sector.

Beth is the assistant store manager at a trendy clothing store. The store hires lots of seasonal employees. Beth has a little regard for the skill or ability of those she hires, and she is certain that few would come back to work on time each day if it weren't for the fact that the store is known to fire any employees who fails to be on time. As a student of motivational theory, you would describe the management style of Beth as

Theory X

At Crater Valley Manufacturing, Workers are encouraged to find their own solutions to problems, and to implement their solutions when practical. They work with little supervision because management feels they are committed and creative workers. Crater valley's policy reflects a _______ attitude about workers.

Theory Y

Workers originally formed unions

To protect themselves from intolerable work conditions and unfair treatment

Which of the following movements in US history would be considered an outgrowth of the industrial revolution, according to most historians?

Union movement

Lansing distributors Inc., a company that distributes a range of household products from manufactures to retailers, was negotiating a new contract with its union employees who work in the company's warehouse and drove the trucks. Union reps and management we're both willing to negotiate on 20 points, but the union wanted to discuss two additional points that Lansing management did not want to make part of the employee contract. In this situation, the company considered the agreed-upon 20 options to be the bargaining

Zone

The idea of facility layout is to

have offices, machines, and storage areas in the best position to enable workers to produce goods and services for their customers.

Employment test must

Be directly related to performance on the job

A company that makes fireplace mantels uses computer modeling to ensure that the process used makes the most efficient use of resources and effectively designs their products. The company is equipped with ______ technology.

CAD/CAM

The process whereby union and management representatives negotiate a contract for workers is calledThe process whereby union and management representatives negotiate a contract for workers is called

Collective bargaining

For a US or non-European company to export manufactured goods to European countries, which of the following would most likely apply?

Companies that want to do business with the EU must be certified by ISO standards

Which of the following areas is particularly challenging one recruiting workers for small businesses?

Compensation

The issue of subsidizing childcare through ones employers benefits plan is a hotly debated topic. Workers at a company who oppose the benefit

Complain that they will have to contribute to a benefit that they do not use

At a local university, over 50% of the faculty or part-time employees who have similar credentials as full-time employees but do not have permanent positions. These employees are seldom offered benefits and are not represented by the educator's union. HR Experts would designate these professionals as

Contingent employees

Paul works in an auto plan and which parts constantly travel along a conveyor belt and each worker performs his/her specific job. This describes a(n)

Continuous process

Companies are focusing attention on the social issue known as elder care because it is

Decreasing productivity at work because of the need of workers to care for elders

The central idea of MBO is that

Employees need to motivate themselves by participating in goal setting

Equity theory looks at how

Employees' perceptions of fairness affect their performance

Sun-2-Shade wants to link its computerized functions of all its divisions and subsidiaries of the firm into an integrated software program that uses a single database in order to develop a more integrated system that improves customer service. Sun-2-Shade could use:

Enterprise resource planning

Bellandro Brewery recently became certified as an ISO 14000 company. Which of the following criteria would decision-makers evaluate for this award?

Environmental improvement plans at the brewery

The issue of pay equity deals with

Equal pay for jobs that require similar levels of training and education or skills