busm 2011 final questions

which term refers to the capacity to rapidly and fluidly acquire, process, and apply information? a. general mental ability b. conscientiousness c. internal locus of control d. emotional regulation e. emotional intelligence

a. general mental ability

group decision making can have several flaws. the real hosuewives of atlanta are making a group decision. which of the following should not be used to improve their decision? a. groupthink b. including a devil's advocate c. the delphi technique d. the nominal group technique

a. groupthink

John, a manager for a large, over-priced electronic store, has a tendency to be careful, scrupulous, and preserving. What trait does this describe? a. openness to experience b. conscientiousness c. extraversion d. agreeableness e. neuroticism

b. conscientiousness

the pulse, an HR consulting firm, conducts friendly competitions between teams and rewards them with donuts every friday morning. the pain purpose of these games is to promote togetherness in the organization. which of the following would best describe this effort taken by the management of the pulse? a. initiating structure (task orientation) b. consideration (relationship orientation) c. empowerment d. task structure

b. consideration (relationship oriented)

as the clock moved closer to the meeting's start time, steve realized that there was no way he could get the report his boss needed for the meeting done on time a. alarm b. distress c. eustress d. burnout

b. distress

what makes Timon such a great manager is his ability to understand and manage his own moods and emotions and the moods and emotions of his coworkers, this trait is known as: a. hakuna matata b. emotional intelligence c. extraversion d. locus of control e. machiavellianism

b. emotional intelligence

in addition to narcissism, Jeff Bezos would most likely score a. low on extroversion b. high on neuroticism c. low on openness to experience d. medium on agreeableness

b. high on neuroticism

which is not one of the most common types of teams listed in the text? a. problem solving b. intra-organizational c. self directed d. virtual e. cross functional

b. intra-organizational

what outcomes are associated with high levels of job satisfaction and organizational commitment (check all that apply) a. worse performance b. more creativity c. more absenteeism d. more lateness/tardiness e. more psychological well being

b. more creativity e. more psychological well being

imagine you are an executive, and you have to decide whether to expand your current headquarters at the current location or open a second headquarters in another state. what type of decision is this? a. programmed b. nonprogrammed

b. nonprogrammed

how are problem solving and decision making different? a. they are the same thing b. problem solving has one right answer, and decision making doesn't always c. decision making has one right answer and problem solving doesn't

c. decision making has one right answer and problem solving doesn't

which of the following is a way to bring the opinions of distant experts together and is useful when experts are physically dispersed, anonymity is desired, or the participants are known to have trouble communicating with one another because of extreme differences of opinion? a. 1-3-6ing b. dialectical injury c. delphi technique d. nominal group technique e. dynamic decision making

c. delphi technique

which of the following is not true concerning emotions? a. some emotions can reduce employee performance b. employees bring an emotional component with them to work every day c. emotions are neutral factors in organizational behavior d. in the past, emotions were rarely viewed as having a potential positive impact in organizations e. some emotions can enhance employee performance

c. emotions are neutral factors in organizational behavior

how much do I really want an a in this class? if I get a better grade on the quiz will I get an a in the class? if I spend most of tonight studying, will it improve my grade on the quiz? a. expectancy, instrumentality, valence b. instrumentality, valence, expectancy c. valence, instrumentality, expectancy d. expectancy, valence, instrumentality e. instrumentality, expectancy, valence

c. valence, instrumentality, expectancy

in which scenario would a heterogeneous group/team lead to better outcomes? a. when performing a complex surgery b. when designing a new computer operating system c. when writing a two-page book summary d. a & b e. all of the above

d. a & b

our brains are imperfect. some evidence of this is: a. bounded rationality b. we end up making satisficing decisions c. we are susceptible to visual illusion d. all of the above

d. all of the above

which of the following statements is correct about the MBTI? a. it is popular in business, even today b. it is a good tool for team building and discussion c. it is not predictive of job performance d. all of the above

d. all of the above

which of the following statements about strong cultures are true? a. strong cultures can be bad for organizational performance if it's a culture of fear b. strong cultures can lead to groupthink c. strong cultures push employees to engage in behaviors that reinforce the firm's values, regardless of whether they are good or bad d. all of the above are true

d. all of the above are true

halsey ashley works as a receptionist at a fashion magazine. one morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. after her boss leaves the room, halsey goes to the front office and violently slams trash into the bin. which of the following best describes halsey's anger? a. a recognition b. an insight c. a mood d. an emotion e. a perception

d. an emotion

which of the following is not one of Hofstede's dimensions? a. power distance b. uncertainty avoidance c. long-term orientation d. conscientiousness e. collectivism

d. conscientiousness

what type of subcultures exist in organizations? a. engineers b. executives c. marketing d. finance e. all of the above groups can have their own organizational subculture

e. all of the above groups can have their own organizational subculture

understanding organizational behavior helps managers achieve organizational effectiveness because they gain a better understanding of ... a. how to predict employee behavior in given situations b. gaining insights to improve managers' people skills c. empowering their employees d. stimulating innovation in their employees e. all of these

e. all of these

which of the following statements about job satisfaction is not true? a. job satisfaction is important to employees b. employees high in satisfaction are likely to feel like they are treated fairly c. employees low in satisfaction are likely to develop intention to quit d. employees high in satisfaction are likely to perform organizational citizenship behaviors (OCBs) e. employees high in satisfaction are likely to be absent

e. employees high in satisfaction are likely to be absent

a manager considers a limited sample of the potential alternative solutions for a problem and selects one that is acceptable instead of attempting to select the optimum solution. this type of decision is called: a. programmed b. intuition c. certainty d. satisficing e. heuristics

e. heuristics

all of the following are methods managers can utilize to promote employee job satisfaction except which one? a. conduct an attitude survey b. recognize and reward good performance c. learn the specific facets of the job that may bring about worker dissatisfaction d. assume high performers are satisfied in their job e. focus on intrinsic parts of the job

d. assume high performers are satisfied in their job

danny used to love his job, but after working long hours for the last few months he has started dreading going to work in the morning and feels tired all the time a. alarm b. distress c. eustress d. burnout

d. burnout

what term is used to describe the extent to which a group is committed to staying together? a. synergy b. sociability c. integration d. cohesiveness e. interdependence

d. cohesiveness

rachel walks into class and feels a sense of panic when she realizes that she forgot to study for the exam that was about to start a. alarm b. distress c. eustress d. burnout

a. alarm

you're a manger at a small, solar panel company. you have elected to utilize the goal setting theory as your primary motivation tool. you know that for the goals to have the biggest positive impact on motivation, they must be ... (check all that apply) a. aligned with reward systems b. used only in individualistic cultures c. general and difficult d. created with input from the employee e. tied to the goals of the work unit

a. aligned with reward systems d. created with input from the employee e. tied to the goals of the work unit

personality affects which of the following? a. all of these are correct b. if we will be a good manager c. how long we stay in an employer d. job satisfaction e. job performance

a. all of these are correct

what's the greatest weapon against stress according to william james? a. choosing our thoughts b. sleeping c. exercise d. time management

a. choosing our thoughts

what is more emotionally exhausting? a. deep acting b. surface acting c. they are both equally exhausting d. neither, they are both emotionally replenishing

a. deep acting

the data suggest that women tend to be more ___ in their leadership style whereas men tend to be more ___. a. democratic; autocratic b. relationship-oriented; task-oriented c. effective; ineffective d. emotional; interpersonally skilled e. influential; manipulative

a. democratic; autocratic

a fast food worker smiling and telling you that it was a pleasure to serve you when they actually are feeling angry about serving you (and because their boss makes them say this) is an example of ... a. emotional labor b. deep acting c. organizational citizenship behavior d. counterproductive work behavior e. emotional intelligence

a. emotional labor

the problems leaders face when their employees telecommute include all of the following except ... a. employees have to be at work during core time b. increased coordination difficulties in scheduling meetings c. increased dependence on employee self control d. employees feeling more isolation

a. employees have to be at work during core time

all of the following are benefits of telecommuting except ... a. employees miss the interaction of the workplace b. it reduces absenteeism and turnover c. employees can get more work done d. employees can manage personal activities e. it provides added flexibility

a. employees miss the interaction of the workplace

which of the following sources of increasing self-efficacy involves gaining personal relevant experience with a particular task or job? a. enactive mastery b. verbal persuasion c. vicarious modeling d. arousal e. cognitive learning

a. enactive mastery

the main point of the Dan Ariely video is: a. if we could understand our cognitive limitations, we could design a better world b. powers of intuition are remarkably accurate c. almost none of us are subject to biases d. we need to eliminate our irrational faculties

a. if we could understand our cognitive limitations, we could design a better world

the following terms have a negative relationship with counterproductive work behaviors. check all that apply a. job satisfaction b. positive emotions c. deviant behaviors d. agreeableness e. job dissatisfaction

a. job satisfaction b. positive emotions d. agreeableness

there are several distinctions between management and leadership. these distinctions include all of the following except... a. management is more important in regard to creating and directing change b. leadership is more involved in motivating and inspiring individuals c. leadership is more concerned with establishing direction d. management is more concerned with planning and budgeting e. management more often focuses on controlling

a. management is more important in regard to creating and directing change

jim has the ability to balance anxiety, fear, and anger and still gets the job done. jim possesses which component of emotional intelligence? a. managing emotions b. social skill c. locus of control d. empathy e. all of the above

a. managing emotions

employees high on this need prefer working on challenging tasks or projects, with personal responsibility and feedback a. need for achievement b. conscientiousness c. need for recognition d. extroversion e. internal locus of control

a. need for achievement

jane is relatively calm, poised, and secure. jane's boss is more excitable, insecure, and reactive. jane and her boss differ in their level of which personality trait described in the big five personality framework? a. neuroticism b. self efficacy c. agreeableness d. locus of control e. openness

a. neuroticism

when your alarm goes off each morning, you have a decision to make: get up or to stay in bed. what type of decision is this? a. programmed b. nonprogrammed

a. programmed

which one of the following statements is true? a. satisfied employees tend to perform more organizational citizenship behaviors b. people who are high on neuroticism are especially likely to experience positive moods c. people who are high on neuroticism are always in a bad mood d. emotions are longer lasting than moods

a. satisfied employees tend to perform more organizational citizenship behaviors

which leader will be more effective if they are a well-liked experienced supervisor in charge of a production line (favorable situation)? a. task-oriented b. relationship-oriented

a. task-oriented

when it comes to team decision making, what do we want to be true (chose all that apply) a. team members might use the nominal group technique to engage in brainstorming b. devil's advocates in a team can create groupthink c. groups always make better, faster decisions than individuals d. there is no i in team

a. team members might use the nominal group technique to engage in brainstorming d. there is no i in team

in dealing with the work related activities of people, managers must have an understanding of all of the following except a. the MBTI profile of each worker b. leadership c. decision making d. organizational structure and design e. organizational culture

a. the MBTI profile of each worker

i want to stay, i have to stay, i should stay. these three ideas capture the meaning behind the three types of commitments, as listed in corresponding order: continuance commitment, affective commitment, normative commitment

affective commitment, continuance commitment, normative commitment

in the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, which of the following has occured? a. groupthink b. bounded rationality c. brainstorming d. devil's advocacy e. optimum decision making

b. bounded rationality

when it comes to team decision making, what else do we know to be true? a. groupthink is useful for increasing cohesiveness in groups b. conformity creates greater levels of groupthink than deviance c. venture teams are always geographically dispersed and communicate with telecommunications d. teams are larger than groups

b. conformity creates greater levels of groupthink than deviance

which leader will be more effective if they are a well-liked departmental chair with many tenured faculty charged with the mission of improving teaching, research, and service (moderately favorable situation)? a. task-oriented b. relationship-oriented

b. relationship-oriented

the erroneous stereotype is that women tend to be more ___ in their leadership style whereas men tend to be more ___. a. directive; participative b. relationship-oriented; task-oriented c. transformational; charismatic d. intelligent; emotionally intelligent e. achievement focused; tyrannical

b. relationship-oriented; task-oriented

in path goal theory which type of leadership involves leaders being friendly and showing concern for subordinates' status, well-being and needs? a. directive b. supportive c. participative d. achievement

b. supportive

which leader will be more effective if they are a not-well liked vice president of volunteer student club trying to organize club activities for the year (unfavorable situation)? a. relationship-oriented b. task-oriented

b. task-oriented

what is the main reason maslow's theory is criticized? a. the concept of self actualization does not exist b. there is little research evidence that needs are structured in a hierarchy c. people always meet their self actualization needs before they meet their self esteem needs d. its terminology tends to alienate those to whom it is applied e. it does not adequately describe lower order needs

b. there is little research evidence that needs are structured in a hierarchy

which of the following statements about path goal theory and its components is not true? a. supportive leadership involves leaders being friendly and showing concern for subordinates well being and needs b. participative leadership involves leaders consulting with subordinates about issues and taking their suggestions into account before making a decision c. employees with a strong internal locus of control will probably prefer a directive leadership style d. achievement oriented leadership involves setting challenging goals, expecting subordinates to perform at their highest level e. directive leadership involves letting subordinates know what is expected of them, and giving them schedules, guidance, and performance standards

c. employees with a strong internal locus of control will probably prefer a directive leadership style

as ben walks into the office on his first day on the job he feels both excited and stressed a. alarm b. distress c. eustress d. burnout

c. eustress

___ involves reducing or eliminating unwanted behavior, by eliminating whatever is reinforcing it a. negative reinforcement b. punishment c. extinction d. self reinforcement e. positive reinforcement

c. extinction

the design and engineering team of gunky motors came to such a quick agreement on a decision, that they ignored negative focus group feedback and market research data. this decision making process is called: a. sacrificing decision b. intuition c. groupthink d. non progammed e. programmed

c. groupthink

according to fiedler, which aspect of the model is fixed? a. leader-member relations b. task structure c. leadership style d. position power

c. leadership style

which of the following statements about personality are true? a. personality is not a type of individual difference b. agreeable people are always high in extraversion c. narcissistic managers tend to have artificially high self esteem d. self esteem is essentially the same thing as self awareness e. managers prefer hiring people with an external locus of control

c. narcissistic managers tend to have artificially high self esteem

which of the following statements is true regarding goal setting theory? a. goals never motivate employees to do bad things b. management by objectives (MBO) is not a type of goal setting process c. vague goals produce a higher level of output than specific goals d. people do better when they get feedback on how well they are progressing toward their goals e. do your best goals generate greater goal commitment than difficult goals

d. people do better when they get feedback on how well they are progressing toward their goals

what is the difference between uncertainty and risk? a. risk is smaller than uncertainty b. they are the same thing c. uncertainty involves things, risk involves people d. risk involves a known probability distribution, uncertainty doesn't

d. risk involves a known probability distribution, uncertainty doesn't

___ refers to an individual's belief that he or she is capable of performing a task a. arousal b. affect intensity c. self determination d. self efficacy e. self reinforcement

d. self efficacy

all of these are components of emotional intelligence except a. self awareness b. self management c. empathy d. social processing e. social skills

d. social processing

___ leadership involves a group goal of winning, ___ leadership involves a group goal of being good to other people, and ___ leadership involves a goal of leading subordinates who work remotely a. servant, humble, connected b. strategic, humble, virtual c. growth oriented, servant, humble d. strategic, ethical, virtual e. servant, ethical, telecommuting

d. strategic, ethical, virtual

what might one do in response to underpayment inequality? a. change their inputs or outcomes b. distort perceptions of self or others c. choose a different referent d. leave the field e. all of the above

e. all of the above

which of the following statements about culture are true? a. strong, strategically relevant, innovation-focused cultures are generally good for firm performance b. strong, strategically relevant, innovation-focused cultures are especially good for firm performance if employees have positive attitudes c. culture should reinforce business strategy d. if strategy and culture contradict each other, culture will win e. all of the above are true

e. all of the above are true

which of the following is not a facet of organizational behavior and human resource management? a. developing incentives to motivate employees b. creating programs to develop employees skills c. developing incentives to retain employees d. attracting high quality employees e. none of these

e. none of these

after appropriate study, astute managers can fairly quickly change a corporate culture. a. strongly agree b. agree c. neutral d. disagree e. strongly disagree

e. strongly disagree

job candidates seeking to understand a prospective employer's culture can do so by just asking the people who interview them a. strongly agree b. agree c. neutral d. disagree e. strongly disagree

e. strongly disagree

members of an organization explicitly tell people how to adhere to its culture. a. strongly agree b. agree c. neutral d. disagree e. strongly disagree

e. strongly disagree

skills and experience are all that really matter; how a job candidate will fit in is not an important factor in hiring. a. strongly agree b. agree c. neutral d. disagree e. strongly disagree

e. strongly disagree

in the margaret heffernan video, george was the more ___ leader and alice was the more ___ leader. a. transformational; aristocratic b. relationship-oriented; task-oriented c. transformational; charismatic d. intelligent; emotionally intelligent e. transactional; transformational

e. transactional; transformational

from the lecture slides, which of the following is not an aspect of social learning? a. vicarious modeling b. arousal c. enactive mastery d. verbal persuasion e. verbal modeling

e. verbal modeling

the steve jobs quote "I was worth over 1M when I was 23 and 10M when I was 24 and 100M when I was 25, and it wasn't that important because I never did it for the money" shows he is high in: a. extrinsic motivation b. narcissism c. intrinsic motivation d. need for power e. need for achievement

intrinsic motivation

if I practice my free throws more, will my free throw shooting improve in the game? if my free throw shooting improves will I have a shot as a team MVP? how important is it to me to be team MVP? a. expectancy, instrumentality, valence b. instrumentality, valence, expectancy c. valence, instrumentality, expectancy d. expectancy, valence, instrumentality e. instrumentality, expectancy, valence

a. expectancy, instrumentality, valence

what policies or practices could a leader or manager implement to help employee experience better emotions and moods in the workplace? (check all that apply) a. give more regular feedback b. encourage employees to think about negative things c. neglect emotional intelligence when hiring d. incorporate exercises that focus on positive self reflection e. hire applicants that are high on emotional intelligence

a. give employees regular feedback d. incorporate exercises that focus on positive self reflection e. hire applicants that are high on emotional intelligence

sonia soans observed that one of the groups she manages came to consensus on a complex decision very quickly. however, when asked to present their views, the group members were not too confident. from this scenario, we can say that this group experienced: a. groupthink b. diversity c. groupshift d. role conflict e. social gloating

a. groupthink

factors that increase cohesiveness include all except: a. heterogeneous composition b. clear goals c. mature development d. small size e. homogeneous composition

a. heterogeneous composition

if i love my job as a florist but hate the company i work for, i probably have ... a. high job satisfaction and low organizational commitment b. low job satisfaction and high organizational commitment c. low employee engagement and high organizational commitment d. high organizational commitment and high employee engagemnet

a. high job satisfaction and low organizational commitment

telecommuting involves all of the following except ... a. higher pay for working under special conditions b. organization savings on facilities such as parking c. reductions in absenteeism and turnover d. employees spending one or two days a week at home e. using email and other technologies to stay in touch with the workplace

a. higher pay for working under special conditions

which personality traits have positive relationships with teamwork ratings? (check all that apply) a. openness to experience b. conscientiousness c. extraversion d. agreeableness e. neuroticism

a. openness to experience b. conscientiousness c. extraversion d. agreeableness

what did we learn from the dan ariely video on the decoy bias? a. people allow an unacceptable third option to influence their choice between two other acceptable options b. people choose the option that is most different from the other options in the set c. people make a decision that is consistent with the classical decision making model d. people allow risk and uncertainty to sway their decision e. all of the above

a. people allow an unacceptable third option to influence their choice between two other acceptable options

which of the following are true about the needs for achievement, power, and affiliation? (check all that apply) a. people with a high need for achievement are not necessarily good managers because they prefer to be rewarded for individual rather than group performance b. those with a high need for power desire to have influence and control c. people with low need for affiliation expend a lot of time building relationships d. those with a high need for power don't care much for power and symbols power e. people with high need for affiliation avoid conflict

a. people with a high need for achievement are not necessarily good managers because they prefer to be rewarded for individual rather than group performance b. those with a high need for power desire to have influence and control e. people with high need for affiliation avoid conflict

which of the following statements about personality are true? (check all that apply) a. personality traits are the enduring tendencies to feel, think, and act in certain ways b. personality traits enhance managerial effectiveness in all situations c. managers who are low on extraversion are effective even in jobs that require a great deal of social interaction d. the tendency of a manager to feel distressed and to be critical of him/herself and others is called neuroticism

a. personality traits are the enduring tendencies to feel, think, and act in certain ways d. the tendency of a manager to feel distressed and to be critical of him/herself and others is called neuroticism

managers should be careful when using ___ to achieve desired behavior. it can create a very unpleasant work environment and negative culture in an organization (check all that apply) a. positive reinforcement b. negative reinforcement c. vicarious learning d. punishment e. extinction

b. negative reinforcement d. punishment

the classical model of decision making assumes that: a. the number of alternatives a manager must identify is so great that it is difficult for the manager to even come close to evaluating it all before making a decision b. managers have little information to use in making a decision c. managers have access to all the information they need to make the optimum decision d. managers have neither the time nor the money to search for all possible alternative solutions and evaluate all the potential consequences of those alternatives e. managers search for and choose acceptable, or satisfactory, ways to respond to problems and opportunities rather than trying to make the optimal decision

c. managers have access to all the information they need to make the optimum decision

which of the following pairs include two traits that both contribute to leadership effectiveness? a. conscientiousness and neur b. emotional stability and emotional intelligence c. openness to experience and IQ d. agreeableness and introversion e. emotional intelligence and neuroticism

c. openness to experience and IQ

dennis diving for a loose ball to help his team is an example of a. emotional labor b. emotional regulation c. organizational citizenship behavior d. counterproductive work behavior e. emotional intelligence

c. organizational citizenship behavior

in path goal theory which type of leadership involves leaders consulting with subordinates about issues and taking their suggestions into account before making a decision? a. directive b. supportive c. participative d. achievement

c. participative

according to fiedler's model, when a situation is very unfavorable a ___ leader will be more effective and when a situation is very favorable a ___ leader is more effective. a. task oriented, relationship oritented b. relationship oriented, task oriented c. task oriented, task oriented d. relationship oriented, relationship oriented e. balanced between task and relationship orientation

c. task oriented, task oriented

what evidence best describes the importance of job attitudes for managers a. they guarantee desired employee behavior b. they lead to self concordance c. they give warnings of potential problems d. they always create cognitive dissonance e. none of the above

c. they give warnings of potential problems

researchers have been concerned about job satisfaction because it acts as an indicator of employees' psychological well being. what could be another reason? a. managers know that customers are unhappy when dealing with satisfied employees b. job satisfaction is positively correlated with counter productive work behaviors (CWBs) c. having high levels of satisfaction is related to high levels of absenteeism and tardiness d. employees that are high in satisfaction are more likely to exhibit safe behaviors in the workplace e. none of these

d. employees that are high in satisfaction are more likely to exhibit safe behaviors in the workplace