BUSMGT 3230 Manufacturing and Service Processes

Identify the following tool. Material received from supplier.... etc

Process flowchart

Place the following production methods in order starting with the shortest lead time and moving to the longest lead time.

1. Make-to-stock 2. Assemble-to-order 3. Make-to-order 4. Engineer-to-order

There are _____ dimensions depicted on a product-process matrix.

2

If a car has four engine choices, three transmission choices, and five entertainment choices, there are __________ total number of combinations.

60

Identify the following tool.

Assembly chart

Which of the following type of work flow is appropriate when production volume is high?

Assembly line

Which of the following is one of the dimensions depicted on a product-process matrix?

Product standardization

Which of the following would be recommended by the product-process matrix for the highest product standardization?

Continuous

Which of the following is not a production management tool used in planning and designing manufacturing process flow?

Control charts

What does selection of decoupling points determine? Select all that apply.

Customer lead times Inventory investment

Which of the following is not a step required to make a good?

Decoupling

______ time is the time needed to respond to a customer order.

Lead

Operationally, which of the following distinguishes one service system from another?

Extent of customer contact

True or false: Service systems with a high degree of customer contact are easier to manage and control

False

In regards to the service package, the psychological benefits that the customer may sense only vaguely, or the extrinsic features of the service.

Implicit services

Which of the following is not used in a break-even calculation?

Labor costs

Which of the following is not a feature of a service package?

Location

Which of the following is not an element of the service triangle?

Maintenance

Match these production methods with their definitions.

Make to stock - A production environment where the customer is served "on-demand" from finished goods inventory. Assemble to order - A production environment where preassembled components, subassemblies, and modules are put together in response to a specific customer order. Make to order - A production environment where the product is built directly from raw materials and components in response to a specific customer order. Engineer to order - Here the firm works with the customer to design the product, which is then made from purchased material, parts and components.

The issue of balancing the level of finished inventory against the level of service to the customer occurs in which type of firm?

Make-to-stock

Which of the following would be recommended by the product-process matrix for low volumes?

Project

Which of the following would be recommended by the product-process matrix for the lowest product standardization?

Project

Match the following manufacturing layouts with their definitions.

Project layout - A setup in which the product remains at one location, and equipment is moved to the product. Workcenter - A process structure suited for low-volume production of a great variety of nonstandard products. Assembly line - A setup in which an item is produced through a fixed sequence of workstations, designed to achieve a specific production rate. Manufacturing cell - Dedicated area where a group of similar products are produced. Continuous process - A process that converts raw materials into finished product in one contiguous process.

Break-even analysis is most suitable when all of the following conditions are met except for which one?

Revenue is much larger than variable cost

True or false: A service organization exists to serve the customer

True

True or false: Carrying finished goods inventory is more expensive than carrying raw material inventory.

True

True or false: The first step in analyzing any production system is to map the flow and operations.

True

Firms that combine a number of preassembled modules to meet customer's specification are called

assemble-to-order

The _______ is the focal point of all decisions and actions of the service organization.

customer

The term that refers to the physical presence of the customer in the system is known as

customer contact

The customer order _______ point determines where inventory is positioned to allow processes or entities in the supply chain to operate independently.

decoupling

The number of finished products is usually substantially ____ than the number of components combined to produce the finished product.

greater

The time needed to respond to a customer order is called the

lead time

Firms that service customers from finished goods inventory are known as

make-to-stock

A __________ ___________ layout is a dedicated area where products that are similar in processing requirements are produced.

manufacturing cell

In the make-to-order and engineer-to-order environments, the customer order decoupling point could be in either raw materials at the manufacturing site or possibly even with the ______ inventory

supplier

In a service organization, how management treats the _____ is how they will treat the public.

worker