BUSN 1310: Business Communiations

Charts are useful for

-presenting a memorable visual image. -presenting complex data in a simple format. -communicating numerical data.

Order the following categories of attire according to their level of formality, with the most formal attire at the top and the least formal at the bottom.

1. formal business attire 2. business casual attire 3. casual attire

Which of the following statements about business crises are correct?

Companies need to be prepared to deal with a crisis even if they don't know what the crisis will be. The costs of an unforeseen crisis can threaten the survival of a business. A business crisis can cause a loss of reputation and threaten public safety.

When presenting an audience with charts and tables and other numerical information, which of the following should be your primary concern?

Emphasizing the message that you want the audience to remember

According to a 2014 survey of American adults by Geoffrey Brewer on Gallup Polls online, the fear of public speaking ranks even higher than which of the following sources of fear?

Flying on an airplane Spiders Needles and getting shots

Fran is finishing up her portion of the team presentation and passes the speaking role to Maia. She says, "Maia will now discuss the benefits of core strength exercises on running. She'll share her personal story about how strengthening her core resulted in fewer running injuries and how this led to a personal best in the local marathon last year. She'll also demonstrate some of the exercises, such as the side plank and the bridge." Which of the following best explains the effect of this transition?

Fran took opportunities from Maia and prevented Maia from being able to showcase her main points.

Which of the following are true about listing accomplishments and contributions on résumés?

Hiring managers often read only the first couple of pieces of supporting evidence. The order in which accomplishments are listed shows how they are prioritized. The most important contributions should be placed first.

Why is using a story line approach in business presentations effective? (Choose every correct answer.)

It creates an emotional connection for audience members. It helps audience members better remember the presented information.

Which of the following are true of a good résumé?

It must help employers rapidly understand how the candidate will deliver value to them. It should present the candidate's main credentials within 15 to 30 seconds. It should catch the attention of hiring managers with a good design.

Sun's team is giving an important presentation on a new heart rate monitor. Pablo is energetic and charming but physically uncoordinated. Jisoo is an experienced yoga instructor who can lower or increase her heart rate by controlling her breath. Thorin is methodical, calm, and introverted. Sun has experience as a math tutor. Which two of the following would be appropriate roles for Sun or the members of his team to take?

Jisoo should demonstrate how the heart rate monitor works. Sun should explain any numerical information about the heart rate monitor.

What are reasons that documenting sources of information for business reports is essential?

People will be using the report to make high-stakes decisions. Accurate and complete documentation establishes that the report is credible. When you are writing the report, you might need to refer to the source document again.

If all the audience members are sitting in back rows for a speech presentation, which of the following are recommended steps to take?

Politely ask the audience members to move forward. Make a point of moving closer to the audience members.

What are recommended practices for documenting your research sources?

Record documentation systematically to avoid providing an incorrect source. Make documentation records immediately rather than going back later to find sources again.

When showing slides for a business presentation in a room that allows you to dim only the lights next to the screen, you should remember to do which of the following?

Stand where you are in full light.

Which of the following statements are true about the fear of public speaking?

The fear is generally greater for important occasions. It is a common fear.

What are some advantages of online surveys?

The surveys can reach a very large number of respondents. The data can be downloaded automatically into a spreadsheet. They are generally readily available to survey responders.

Which of the following statements are true of functional résumés?

They are used both by people with little experience and by professionals with extensive experience. They draw special attention to your key skills.

Which of the following statements about lengthy surveys are true?

They commonly are left incomplete by impatient respondents. Respondents who are paid are more careful in completing them.

Which two of the following do speakers often do when they establish a presence during their business presentations?

They generate interest in their ideas. They gain the attention of listeners.

Which of the following are true of cover letters?

They help shape how the employer interprets your résumé. They should generally be three to five paragraphs long. Employers like shorter letters because they have many applications to review.

Which of the following statements is true about leading questions in a survey?

They manipulate participants into responding in a preferred way.

Which of the following statements are true of chronological résumés?

They present information grouped by work and education over time. They are the most preferred layout for hiring managers. They are the most common and preferred format for young professionals.

What statement about cover letters is true?

They should be error free.

True or false: Poorly designed electronic slides can have a negative impact on the effectiveness of business presentations.

True

True or false: References may be one of the most important factors in hiring decisions.

True

True or false: When developing a presentation about a new product, you should plan to spend more time giving information about the product if the audience is unfamiliar with it.

True

True or false: You should identify the position you are applying for in your cover letter.

True

Which of the following are forms of plagiarism?

Using someone else's text without giving credit to that person but using quotation marks to show that the text is not your own language. Using someone else's exact words without using quotation marks but giving credit to that person. Using your own language to express someone else's ideas without giving credit to that person.

Which of the following statements are true of the job interview?

You are competing against the best applicants for the job. You can be more successful with some preparation. It is the most consequential part of the job application process.

Which of the following should you keep in mind as you construct a reference list?

You should provide a brief description of your relationship to each reference. You should check the job announcement to see how many references are required.

What should you plan to do in the days after you have given a business presentation? (Choose every correct answer.)

You should reply to any audience members to whom you made promises about providing additional information. You should take steps to help develop ongoing professional relationships as a result of the presentation. You should consider sending a brief email note thanking the audience members for attending.

Which of the following statements about selecting a research topic is true?

You should spend adequate time exploring options before selecting your research topic.

Which of the following should you and your team members do to make your presentation the most effective?

You should stand close to one another. You should pay attention to one another as you each present.

Doing trial runs when preparing for a web conference job interview are recommended for which of the following reasons?

You will know if your equipment is working adequately. You will learn how to act professionally and feel natural.

What is a leading question?

a question that hints at an answer

A white paper is

a report on an issue by an organization, often with a specific agenda.

In the job interview process,

adequate preparation can help applicants receive job offers.

What is an informational interview?

an interview where you seek career advice by talking with a successful professional

Which of the following are forms of nonverbal communication used by effective business speakers? (Choose every correct answer.)

an open stance eye contact

Which of the following actions are plagiarism?

any literary theft stealing and passing off the ideas of someone else as your own copying a text word-for-word and passing it off as your own

In a job interview, you should dress

appropriately for the standards of the company.

When audiences hear stories as part of a business presentation, they

are more likely to act based on what they hear. retain information included in stories.

Reference lists should be placed

at the end of the report.

Which of the following are different learning styles that audience members may have?

auditory kinesthetic visual

On a résumé, your most important contributions should

be listed first.

Your cover letter should

be three to five paragraphs in length.

What is the most reliable source for most business research?

business databases and other materials at the library

In a résumé, quantifying accomplishments

can show the significance of your work. should be done whenever possible. clarifies your accomplishments and gives them specificity.

Tips for writing an effective cover letter include

carefully reading the job announcement to help you prioritize your selling points. making sure to demonstrate that you are responsive to the needs of the company. using the Internet to research the company and the type of job.

The last step in the résumé process is

choosing a layout.

Successfully searching for a job

commonly takes months.

The goal of the review in a business presentation is to

compel audience members to consider taking specific actions.

A good crisis communication plan is

complete and up-to-date.

Which of the following are relaxation techniques that can help limit nervousness before a presentation? (Choose every correct answer.)

counting backward from 100 meditating emptying your mind

A cover letter should

demonstrate that you have researched the position.

Which of the following requires a source citation?

direct quotation ideas borrowed from a secondary source paraphrase

The first step in creating a résumé is to

evaluate your career ambitions and qualifications.

In the world of business, "positivity" means

having a can-do attitude or tone.

Headings are used in reports to

help readers navigate rapidly through the document. reveal the basic logic of the document. indicate the contents of each section.

What should the preview of a speech accomplish?

highlight benefits to the audience attract the attention of the audience

A good résumé should

highlight your relevant abilities and attributes

For business speakers, attire influences

how others perceive them.

Audience members typically decide which of the following during the preview of a presentation?

if they are willing to act on what they hear if they think they have something to gain from the presentation if they will pay attention and listen to the presentation

When including personal details in your résumé or cover letter, you should

include only interests that accentuate your abilities and attributes. tell a story of how your key abilities and attributes will help the company. avoid revealing anything that is not strictly relevant.

The purpose of an executive summary is to highlight

key findings and recommendations.

When going to a job interview, you should

maintain a certain level of formality in your behavior. avoid wearing too many accessories. dress on the conservative side.

Writing an unsolicited cover letter

may require more research about the company than a solicited cover letter.

After a job interview,

most hiring managers expect a follow-up of some type relatively soon.

A cover letter

often forms the first impression with a hiring manager.

In general, how long should an executive summary be?

one page for every 10 to 20 pages in the report

Which group would be the most difficult to identify and survey to obtain information?

people who are undocumented workers in a specific city

A good reference would be a

professor you have had for several classes relating to your field.

What are the last steps in preparing a report?

proofread the document check for fairness seek final feedback from colleagues

What should you do after compiling data for a report? (Choose every correct answer.)

recommend actions based on the facts and conclusions in the report draw conclusions based on the facts in the report

As a general guideline, a report that is fewer than 5 pages

requires at least first-level headings.

An unsolicited cover letter

requires several modifications from a standard solicited cover letter. opens immediately with a proposition about how you can add value to a company. often summarizes abilities and attributes with a bulleted list.

Electronic slides should Blank______ a business presentation.

serve simply as an aid to

The tone of a cover letter

should be enthusiastic.

If you plan to leave your current position, you should

show appreciation for the professional opportunities the position has given you.

The primary purpose of a cover letter is to

show how you meet the employer's needs.

You should respond to interview questions

strategically. concisely. confidently.

What are ways of getting helpful information for a job search?

talking to experts at a university career center searching websites that feature job listings becoming involved with professional organizations in your field

Which of the following are examples of items in a report that must be documented to avoid plagiarism? (Choose every correct answer.)

text that you paraphrase text that you quote word for word other people's ideas that you borrow or reference

When your job search is over, you should Blank______ your references.

thank

During an interview, being strategic means

that you find ways to bring up your selling points.

Which of the following elements of a speech are part of the preview?

the attention-getter the overview the positioning statement

If a survey question addresses more than one idea,

the results cannot be properly analyzed. the respondent is likely to become confused.

Which of the following are the main goals of a business speech attention-getter? (Select all that apply.)

to get audience members to consider the presented ideas to engage audience members emotionally

Which of the following are elements of the SOFTEN model of nonverbal communication?

tone smile nod

Which of the following is the most effective way to help recruiters understand your primary abilities and attributes from your résumé

using bold or italic fonts

Which of the following is a common mistake made by speakers during a slide presentation?

They spend too much time with their backs to the audience.

Which of the following statements about reference lists is true?

They will need to be provided as part of most job applications.