BYU Hrm 300 Midterm

5 facts about gen Y in the workforce

-different people and different generations are going to comminucate with each other differently -are people taking time to look at the other perspective -don't jump to conclusions before communicating -add more explanation on both the manager and employee -are we compromising or punishing

5 facts about alex montana

-he was put between a life changing career move or being able to spend more time on his marriage and family. -do you give up a dream job just to start all over again. -he worked from the ground up for the company -he was one of the only people who could do the job and do the job well. -he had his father step away from the family to provide but that can damage relationships.

5 facts about the zappos case

-the company goes off their core values and it motivates the company -they pride themselves on hiring 'weird' employees and want to hire those who are different -hiring 'weird' people may affect their high turnover -distractions may make their employees less affective -can you have too much creativity

3 facts about the invisible gorilla

-we may look for what we are told to look for and not anything else -are we looking at the big picture and every angle, or just one? -we can get stuck on one problem and hyperfixate

What are the 6 steps culture change

1. Create a sense of urgency 2. Change leaders and other key players 3. Role Model 4. Train 5. Change the reward system 6. Create new stories and symbols

5 steps of MBO

1. Set organizational objectives 2. Cascade objectives to employees 3. Encourage participation in goal setting 4. Monitor the progress of employees 5. Evaluate the employee's progress and reward

Definition of Fautline

An attribute along whic a group is split into subgroups

What internal locus of control

Belief that they are in control and take responsibility of their own actions

What are the types of organizational culture

Clan Adhocracy Hierarchy Market

What are the levels of analysis

Individuals, Groups, Organization

What does personality affect in OB

It can affect our overall job satisfaction and how you view your job

What is the Organizational citizenship behavior OCB

It describes positive and constructive employee actions and behaviors that aren't part of their formal job description ex volunteering for extra work

What is the MPS formula

MPS = (skill variety + task identity + task significance) / 3 x autonomy x feedback.

What is the Similarity-Attraction Theory

People tend to attract or be attracted to other people who are similar to them and the things they find important

What is affirmative action?

Policies designed to recruit, promote, train, and retain employees belonging to a protected class.

What is self-monitoring?

Recording and evaluating one's own daily behaviors, usually in the form of a journal or calendar.

What is the expectancy theory?

Seperates decision making into expectancy: efforts lead to high performance Instrumentality: Performance will lead to predicted outcomes Valence: predicted outcomes are desirable

What is job rotation?

Shifting workers through a set of jobs in planned sequence -improves employee knowledge -can reduce boredom -can increase innovation

What are types of affirmative actions?

Simple Elimination-least controversial and favorable Targeted Recruitment-pool is diverse and mostly fair Tie-Breaker- if all else fails the minority gets it Preferential Treatment-hiring less-qualified minority can be illegal

What does SMART stand for?

Specific, Measurable, Attainable, Realistic, Timely

What is an unconscious bias

Stereotypes about specific groups that are held outside of conscious awareness

Definition of Inclusion

The degree to which individuals can bring the aspects of themselves that make them unique while also being treated as insiders.

Definition of Diversity

The ways in which people are similar or different from each other

What is external locus of control

They blame the external forces for their own circumstances

Two-Factor Theory (hygiene factors, motivators)

You need both hygiene and motivation hygiene-salary and supervision Motivation-rercognition and acheivement

Terminal Values

desirable end-states of existence; the goals a person would like to achieve during his or her lifetime

What is deep level diversity?

differences in values, personality, and work preferences

what is surface-level diversity

differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

what does Adhocracy focus on

flexible/external creative

What does Clan focus on

internal/flexible family

What is a psychological contract breach

it is a violation of the unwritten understanding between the employee and the organization regarding expectations

Describe Autunomy

it is our ability to make decisions and have a say in the direction of our lives

What is selective perception

it is when people unconsciously select, screen, and notice objects around them.

What are the big 5 personality traits?

openness- conscientiousness, extraversion, agreeableness, neuroticism

what does Market focus on

stable/external results/sales

What does the Hierarchy focus on

stable/internal control

What is self-efficacy?

the belief that one can master a situation and produce favorable outcomes

What is organizational behavior?

the systematic study and application of knowledge about how individuals and groups act within the organizations where they work.

Instrumental Values

the values needed to achieve the desired end states such as ambition and cheerfulness aka the road map