C176: Business of IT - Quiz Questions

What type of system combines workflows and user interfaces to create a one-stop experience for support?

Ticketing or case management systems.

What are the three most common tiers in an N-tier architecture?

Presentation, Application, Data

What is a function of both product owners on agile teams and project managers?

Product owners and project managers both create work for teams.

A company's CEO has announced they are retiring. What resource management activity should the company begin to pursue if they have not already?

Succession planning

Which sections are included in an escalation plan? (Select all that apply.) A.Category B.Level C.Escalation owner D.Records

A, B, and C

Which of the following are considered Srum values describing how people should approach each other? (Select all that apply) A.Commitment B.Focus C.Adaptation D.Openness

A, B, and D

A PM is tasked with hosting an upcoming client meeting to discuss next quarter's project proposals and wants to initiate/moderate a focus group to research potential opportunities to discuss in this meeting. What is a true statement regarding moderator techniques used to facilitate focus groups. (Select the best 3 choices) A.) A single-moderator focus group uses one moderator to facilitate the session and monitors interactions. B.) A dueling-moderator focus group uses two moderators who share opposing views and compete against other participants of the meeting to raise awareness to topics. C.) A dueling-moderator focus group uses two moderators who share similar views and compete against other participants of the meeting to raise awareness to topics. D.) A two-way focus group allows one group to observe another focus groups session to gain more perspective.

A, C, and D

What are examples of artifacts that a project manager should include in the records management plan? (Select all that apply.) A.The approved project budget B.An email discussing the best date/time for the project kickoff meeting C.Audit results covering the duration of the project D.Facility certifications for space used to conduct project business

A, C, and D

A project is two weeks behind schedule, and the project manager (PM) does not know why. So the PM is planning a team brainstorming activity to find the potential cause of this delay. What gap analysis tool will the PM use?

Fishbone diagram

Two software engineers are working on an e-commerce project. Both are available for 100 hours each. However, the first engineer is scheduled for 30 hours a week, while the second engineer has 50 hours a week. What is the utilization rate of the second engineer in this project?

50%

A team has purchased two 3D printers to print the house models for the client. The printers are both available for 120 hours each. The team uses printer A for 70 hours of work, while printer B is for 90 hours. What is the total utilization of both printers?

66.60%

What are the differences between agile and waterfall teams when delivering products? (Select all that apply) A.Waterfall teams deliver the big design up front, while agile teams deliver in small batches. B.Waterfall teams deliver customers nearly finished products, while agile teams deliver in iterations or increments. C.Waterfall teams deliver in small batches, while agile teams deliver a big design upfront. D.Waterfall teams deliver in increments, while agile teams deliver customers nearly finished products.

A and B

A dashboard analyst develops reports and dashboards for key stakeholders. What type of privacy considerations must be taken into consideration when developing outward facing reports? (Select all that apply) A) Is the data already public and will not cause relative harm if viewed by outside parties? B) Does the dashboard reflect internal data, which is not otherwise public information? C) Does the dashboard contain confidential data, and if so, has access been set appropriately? D) Does the dashboard include additional costs that will become a financial burden on the stakeholders?

A, B, and C

A project manager at an information technology (IT) consulting firm has received new tasks to add to the project plan. What are some activities included in creating a responsibility assignment matrix (RAM)? (Select all that apply.) A.List the work breakdown structure (WBS) elements or product backlog items (PBIs) in the first column. B.List the project team members, stakeholders, and other necessary parties across the top columns. C.Assign who is responsible, accountable, consulted, and informed for completing work. D.Ensure that every person has a role for each task.

A, B, and C

A team is working through a Kanban board. What are some activities within the four-part workflow? (Select all that apply) A.Prioritizing and ordering the backlog B.Selecting the top-ordered backlog items and moving it into progress C.Moving items through the workflow, while keeping within WIP D.Selecting the next item in the backlog before the team is ready to start new work

A, B, and C

What are some of the principles that represent the philosophy and best practices of PRINCE2? (Select all that apply.) A.Continued business justification B.Learn from experience C.Defined roles and responsibilities D.Restrict to suit the product

A, B, and C

A project manager (PM) is working on a project with a flexible budget and has just defined cost inputs and parameters at the start of the project. The PM is working on what type of project?

Agile project

A project manager (PM) has just assembled the project team. The PM needs to start the next process and build the organizational chart. What are the sections in a project organizational chart that typically include high-level individuals responsible for oversight, guidance, and funding of the project? (Select all that apply.) A.Stakeholder B.Sponsor C.Steering committee D.End-user

B and C

One of the three quality assurance (QA) testers for a website project has complained about being burned out. Upon checking the skills matrix, the project manager (PM) sees that of the three, the burned-out QA tester is an expert QA for backend testing, optimization, and mobile testing. How would the PM handle this situation of an employee experiencing burnout? (Select all that apply.) A.Increase pay and assign less work to the burned-out tester. B.Check the utilization gap for other testers and level the resources. C.Provide the burned-out tester an extra three days of leave every quarter. D.Train other QA testers to increase team performance.

B and D

A project manager (PM) for a software project creates an e-commerce site for a client. Upon checking the skills matrix, the PM finds that 7 out of 10 team members do not have the skills for creating a backend database. How will the PM close the skill gap on the project? (Select all that apply.) A. Assign all the work to the remaining three skilled workers. B. Train the seven team members on backend database development. C. Hire more team members that know about database development. D. Contract backend development to external service to complete the project in time.

B, C, and D

What are some of the responsibilities of a business analyst? (select all that apply) A.A business analyst writes tests against technical requirements. B.A business analyst helps define the project. C.A business analyst gathers business and technical requirements. D.A business analyst assists with testing and validation.

B, C, and D

Which communication plan methods ensure the message shared matches reality?

Capturing information, centralizing information, and reflecting reality.

A project manager works with a team to develop a web application. Midway through the process, two senior level programmers begin having disagreements about which font type to use on the user interface. Which conflict resolution strategy should be leveraged to arrive at the best case scenario?

Collaborating

A government organization needs to select a secure method for communicating with public customers. Their top priorities are protected communication and adherence to regulatory guidelines. What solution design elements are the most critical in this scenario?

Compliance and Security

What is the minimum clearance requirement for employees who will have access to material that may cause damage to national security if disclosed without authorization?

Confidential

A medical records company wants to upgrade to a more secure database management system (DBMS). They are responsible for thousands of personal health records, billing and financial data, and organizational records. Which of the following data types should the company be the most concerned with safeguarding when selecting a DBMS vendor?

Confidential data

What type of data requires communication security where the data has limited access and is only available to authorized users?

Confidential data

Elements of a records management plan flow through a cycle, which includes standards for each stage. What are the stages of the records management plan lifecycle?

Creation, storage and retrieval, and archival and disposition

A project team is meeting to discuss their options for improving and re-designing existing software code. What project management type of performance diagram can incorporate multiple factors and map various outcomes from a single decision?

Decision tree

A project manager (PM) works through the common SDLC phases and has just created a low-function prototype. What phase is next?

Development

A solution architect decides how they can best maximize their time remaining before they must deliver software to a client. How should the architect prioritize the features of the software and still meet their deadline?

Functional requirements

A project manager (PM) just received the project scope and activities, and is building their project team. What data point about a potential team member is NOT needed to create other artifacts in the initiation phase?

Employment history

An agile team is working with the extreme programming model to develop a web application that needs to be ready within the next 30 days. Recognizing that a highly detailed project plan will be needed, the team elects to use a bar chart where the 30-day timeframe is broken down into daily representations on the x-axis and all tasks/activities are recorded on the y-axis. What productivity tool would help keep the team on task with milestones and specify the tasks needed to reach the milestone events?

Gantt chart

A team develops a website for a client in the grocery industry. The client requests a complex interface that allows consumers to order items for delivery. Additionally, the inventory must be queried and adjusted based on orders placed to ensure consumers are seeing real-time availability. What elements of the solution design process does the team include in this project?

High-level design and functional requirement

What is the first step in developing a communication plan?

Identify stakeholders.

A team is responsible for purchasing resources for a large construction project. It is their shared responsibility to minimize the possibility of waste and maximize value in the project. Using a purchasing and fiscal perspective, what resource management technique should the team apply to help the project?

Include a summary of assumptions and risks in the financial plan.

A project manager (PM) is working with an agile team that is building small sections at a time and reviewing their progress. In this way, the team plans to release their part to production but need to ensure it is the appropriate time. What type of development is this agile framework team implementing?

Iterative and incremental development.

A project manager (PM) develops a graph for the team's stakeholders. The PM wants to be able to visually depict a comparison in the improvement in quality scores against the cost of achieving them. What type of project tool would best meet the PM's requirements?

Law of diminishing returns chart

A database manager has begun to notice a decline in key performance indicators (KPIs) on their database. What phase focuses on the the updating, maintenance, and evaluations of used resources?

Maintenance and monitoring

What project phase should focus on employee retention for a yearlong project that will focus on continuous software development for a well-established firm?

Maintenance and monitoring

A geographically dispersed team frequently collaborates through teleconferencing software. The software is commonly used in the United States, but team members in Europe are unfamiliar with the platform, which is causing difficulties in connecting and using the software. What type of communication challenge is the team facing?

Technological factors

A project director is evaluating the IT infrastructure needs for an upcoming project. What has a modular software design that divides software into layers?

Multitiered architecture

A project manager needs to establish a project team for a new web design project. Before assigning responsibility and bringing on team members, what must the project manager conduct?

Needs assessment

A team is in the planning phase of a large project. The project involves protected intellectual property included in a new video game. What communication security methods will the team need to apply during the planning session?

Nondisclosure agreements and encrypted communication

A project manager prepares to distribute tasks to the project team. Before doing this, the project manager must determine each team member's available time. How will the project manager calculate a team member's available time?

Overhead hours subtracted from available working hours.

A manufacturing company needs to develop a report that shows its stakeholders which resources generate the most revenue for the company. What chart would be the best fit?

Pareto chart

What components of the general project information does a project charter include?

Project Name, Project Description, and Project Sponsor

What high-level document shares major project points, such as new feature rollouts?

Project Road Maps

A project manager wants to select a productivity tool that will share major progress points, including new feature rollouts and products that would serve well in an executive summary. What would be the best option?

Project roadmaps.

Which statement defines the project and is created at an early stage to reflect the stakeholders' common understanding of what will be performed in the project?

Project scope

What is a document that describes how project requirements will be analyzed, documented, and managed throughout the project lifecycle?

Requirements Management Plan

What management strategy organizes project management activities with the PM as the primary audience?

Stakeholder Engagement Plan

What type of communication is also referred to as real-time communication?

Synchronous communication

A project manager (PM) is dividing up responsibilities amongst team members prior to their kickoff meeting. The PM assigned the software team as responsible for development of the core software code. What is included in the responsible category of the RACI chart?

The software team will complete the work.

What is the biggest difference between waterfall and agile?

Waterfall is structured, while agile is flexible.