C235 - Chapters 5-6

A trainer familiar with group dynamics and group processes: Training expert Consultant Communications expert Subject matter expert

Communications expert

The "pilot program" should be offered in a(n) _______ environment. Adaptive Monitored Controlled All of the above

Controlled

What is one problem with on-the-job training? Least productive training Require additional space, and equipment Little quality control Expensive

Little quality control

An often overlooked aspect of training is ________. Marketing Time Planned breaks Trainee size

Marketing

The program teaches specific concepts and procedures Zero Transfer Near Transfer Far Transfer

Near Transfer

All of the following are methods of new age training technologies EXCEPT: Visualization Relaxation Affirmation Hypnotism

Hypnotism

Trainees are encouraged to focus only on important differences between training tasks and work tasks (e.g., rate of completion) Zero Transfer Near Transfer Far Transfer

Near Transfer

The four different trainers are: a. Training expert, subject matter expert, consultant, and communications expert b. Training expert, knowledge expert, communications expert, and skills expert c. Knowledge expert, training expert, subject matter expert, and consultant d. People expert, counselor, communications expert, and skills expert

a. Training expert, subject matter expert, consultant, and communications expert

Which e-learning setting is one in which the participants do not interact at the same time, but whenever they are available? synchronous asynchronous

asynchronous

Which e-learning setting is one in which the participants work independently? synchronous asynchronous

asynchronous

The programs also generally have a significant focus on team building and learning to work more effectively in a group through experiential activities requiring team effort. a. Visualization b. Outdoor Management Training c. Culture Buy-in Training

b. Outdoor Management Training

These training programs consist of a series of perceived high-risk activities that force participants to take another look at themselves, their propensity to take risks, and their individual approaches to dealing with problems and with stress. a. Visualization b. Outdoor Management Training c. Culture Buy-in Training

b. Outdoor Management Training

The the basic idea is to get participants to focus 100 percent on some non-job-related target. a. New Age Training Technologies b. Relaxation c. Affirmation

b. Relaxation

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Involving customers actively in management training, team building, and vaule seeting activities 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

2000's Pioneer

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Preparing and delivering training that bridges boundaries between an organization and its customers and/or supplies 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

2000's Pioneer

The four steps in On-the-Job Training Process which of the following is the second step? Present the information Have the trainee practice Prepare the learners Perform a follow-up

Present the information

What training is most effective for learning complex sets of rules or procedures? Web-based instruction Programmed instruction Computer-assisted instruction Correspondence courses

Programmed instruction

Training with _________ transfer represents a waste of resources. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Zero Transfer

Pre-training motivation to learn is most affected by: I: Reputation of the training II: Meaningful pre-work III: Inherent intrinsic satisfaction from learning IV: Organizational commitment a. II and III b. I, III, and IV c. I, II, and III d. II, III, and IV

b. I, III, and IV

Understands the business model of the organization and the relationship of the training to business strategy and enhances learning by observing, describing, and coaching: Training expert Consultant Communications expert Subject matter expert

Consultant

Uses consultative skills, understands the business model of the organization and the relationship of the training to business strategy, and enhances learning by observing, describing, and coaching. Training Expert Subject Matter Expert Consultant Communications Expert

Consultant

Which of the following is an example of the information presentation method? Business games Sensitivity training Correspondence courses Mentoring

Correspondence courses

Which step in the training process includes mastery evaluation? Prepare the learners Perform follow-up Have trainee practice Present the information

Have trainee practice

Which training and development method does the following statement refer to? Feedback from performance appraisal Job rotation Vestibule training On-the-job (OJT) Simulation Information presentation

On-the-job (OJT)

What type of training should be used for a group of unskilled workers being trained for custodial jobs? On-the-job training Off-site training Sensitivity training Simulation training

On-the-job training

Consists of a series of high-risk activities: Hands-on-training Outdoor management training Fear conquering training Visualization

Outdoor management training

Tell, show, demonstrate, and ask questions are all part of which step in the on-the-job process? Perform follow-up Present the information Prepare the learners Have trainee practice

Present the information

The primary purpose in such training is to communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture. a. Visualization b. Outdoor Management Training c. Culture Buy-in Training

c. Culture Buy-in Training

Transfer deals with which part(s) of the ADDIE model? I: Assessment II: Design III: Development IV: Implementation V: Evaluation a. II b. I and V c. I and II d. I, II, and IV

c. I and II

Sensitivity training, independent study, and committee assignment are all forms of: a. Information presentation b. Simulation c. On-the-job training d. All of the above

d. All of the above

The first time for any training program should be _________. a. Presented only to top management b. Ready for full implementation c. Approached as underdeveloped d. Considered a pilot program

d. Considered a pilot program

What is a part of the on-the-job process step "prepare the learners"? a. Ask questions b. Put trainees on their own for a while c. Make sure they know each point d. Get them interested in the learning

d. Get them interested in the learning

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Sitting in the back of the room, taking care of logistics (lighting, notebooks) 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

1970's Passive

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Ensuring that training is well administered (people attend and participate) 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

1980's Police

Which training and development method does the following statement refer to? Reading list and independent study Vestibule training On-the-job (OJT) Simulation Information presentation

Information presentation

If a training program encourages trainees to focus only on important differences between training tasks and work tasks (e.g., rate of completion), it is trying to accomplish _________. Self-efficacy Positive transfer Self-regulation Near transfer

Near transfer

Training that has _________ transfer is detrimental Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Negative Transfer

teaching employees to maximize production at the expense of quality is an example of ______ Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Negative Transfer

Indicates that learning in training results in poorer performance back on the job. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Negative transfer

Which training and development method does the following statement refer to? Coaching from supervisor Vestibule training On-the-job (OJT) Simulation Information presentation

On-the-job (OJT)

Which training and development method does the following statement refer to? Committee assignments or "Junior Boards" Apprenticeships Mentoring Vestibule training On-the-job (OJT) Simulation Information presentation

On-the-job (OJT)

Which training and development method does the following statement refer to? Vestibule training and equipment simulators Vestibule training On-the-job (OJT) Simulation Information presentation

Simulation

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Responding to training needs 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

1970's Passive

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Ensuring that participants learn material that is critical to business success (team building, projects) 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

1990's Partner

What two things must trainees do for effective transfer? Practice and overcome Reinforce and practice Apply and maintain Repeat and apply

Apply and maintain

All of the following are simulation method training EXCEPT: Behavior modeling training Cases and case incidents Role playing Orientation training

Orientation training

Which training and development method does the following statement refer to? Outdoor ("adventure-based") management training Vestibule training On-the-job (OJT) Simulation Information presentation

Simulation

Which training and development method does the following statement refer to? Programmed instruction Vestibule training On-the-job (OJT) Simulation Information presentation

Information presentation

The three determinants of training interact with each other through the intervening variable of _______. Work environments Training transfer Trainee characteristics Learning retention

Learning retention

Relaxation is generally used as: a. A way to forget about the stresses of work b. A stress reduction technique c. A way to clear out bad thoughts d. A warm up to the training

b. A stress reduction technique

Which dimension for practice opportunities does the following statement refer to? The number of repetitions trainees get back on the job Breadth Activity Level Task Type

Activity Level

________ leads participants through a series of steps which teach the processes of refuting negative statements and focusing on repetition of positive statements. Visualization Relaxation Affirmation Self-confidence

Affirmation

It is a good idea to include ________ in the needs assessment. Internal and external customers Higher level management Targeted employees All of the above

All of the above

What is a way trainers and training peers can support each other after the training in order to have successful transfer? Training reunion Site visits Support network All of the above

All of the above

Trainers and training managers use a _________ in order to think clearly about the challenges in training transfer. Assistant Relaxation technique Help-guide Framework

Framework

Also known as "positive self-talk, common characteristic shared by all are a very high level of self-confidence and use of words such as "glitch" or "temporary setback" rather than use of the word "failure a. New Age Training Technologies b. Relaxation c. Affirmation

c. Affirmation

A hotel conference center with circular tables and a lot of materials available on each table creates: a. A very formal expectation b. A feeling of importance c. An interactive atmosphere d. All of the above

c. An interactive atmosphere

External competitive pressures and attempts to get everyone involved in the change and committed to the new direction. a. Visualization b. Outdoor Management Training c. Culture Buy-in Training

c. Culture Buy-in Training

All the following are examples of a work environment necessary for positive transfer EXCEPT: Accepting peers Climate for transfer Technological support Opportunity to perform

Accepting peers

A training site should be selected that has all of the following features EXCEPT: Comfortable and accessible Free from interruptions Has good visibility Has a break room

Has a break room Although it be nice it is not a requirement for effective learning

Skills and knowledge learned in the training should contribute directly to improvements in performance on the job Zero Transfer Near Transfer Far Transfer

Near Transfer

Although practical, on-the-job training has very little _________. Willing participants Noticeable results Quality control Success

Quality control

If the training revolves around factual learning, it is a good idea to precede the introduction with: Case studies Questions Facts An example

Questions

Which training and development method does the following statement refer to? Cases and case incidents Vestibule training On-the-job (OJT) Simulation Information presentation

Simulation

Expert in program content: Subject matter expert Training expert Consultant Communications expert

Subject matter expert

Refers to the extent to which what was learned in training is used on the job. Transfer Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Transfer

Sometimes referred to as 'near-the-job-training' Vestibule training On-the-job (OJT) Simulation Information presentation

Vestibule training

Indicates that learning in training has no effect on performance back on the job. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Zero transfer

After you have done all of the initial steps and then considered the different ways of maximizing a trainee's learning, you then must _________. a. Determine the specific training method b. Select the trainees c. Develop a plan for what is expected to come from the training d. Perform a needs assessment

a. Determine the specific training method

Transfer of training means: a. Effectively and continually applying what they learned in training back on the job b. Effectively applying what they learned in training to their personal life c. Being able to train other employees on what has been learned d. Being able to learn from different kinds of training

a. Effectively and continually applying what they learned in training back on the job

A group of training techniques known collectively and considered borderline ethical by some. a. New Age Training Technologies b. Relaxation c. Affirmation

a. New Age Training Technologies

What is the best way to generate a positive mindset about a training program? a. Official invitations to all trainees b. Word-of-mouth c. Announcement or email from top management d. Postings in the break room or other common areas

b. Word-of-mouth

"Off the shelf" programs from external training organizations particularly benefit: a. Smaller businesses that don't have enough employees where tailored training is needed as much as a bigger organization would need b. Organizations that don't have the resources to put together their own training program c. Those who are looking for "proved" methods of training d. Organizations that need a large number of employees trained in a short period of time

d. Organizations that need a large number of employees trained in a short period of time

At what group size should group discussions have a structured mechanism to assure everyone participates? At least 9 Under 5 About 6 Over 7

About 6

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Breaking what is "fixed" 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

2010's Protagonist

A variation of e-learning that is becoming more popular: Blended learning Interactive learning Multi-e-learning Synchronous learning

Blended learning

Which dimension for practice opportunities does the following statement refer to? How many of the trained skills trainees use on the job Breadth Activity Level Task Type

Breadth

The term "Case study" refers to: a. Studying particular cases in order to make applicable generalizations b. A realistic situation that is provided for individuals to put themselves in the position of the decision makers c. An analytical study of past or present situations d. An analysis of a person or group over a period of time

b. A realistic situation that is provided for individuals to put themselves in the position of the decision makers

Which of the following is a determinant for positive training transfer? a. Characteristics of the trainer b. The nature of the training environment c. The design and conduct of the training d. All of the above

c. The design and conduct of the training

What is the intent of discrimination training for supervisors? a. To inform supervisors about good and bad employment practices b. To increase awareness of the protected classes c. To minimize the likelihood of a EEO violation d. All of the above

c. To minimize the likelihood of a EEO violation

Why would it be useful to make sure that trainees understand the general principles underlying specific actions in specific situations? a. To break down the learning process into smaller pieces b. So the trainees can understand the big picture c. Without understanding the principles, the trainees can't fully understand the action d. So the trainees can see "the why" for those actions, as well as "the what"

d. So the trainees can see "the why" for those actions, as well as "the what"

Which dimension for practice opportunities does the following statement refer to? The level of challenge represented in the application of learning on the job. Breadth Activity Level Task Type

Task Type

If you want your trainer to get more familiar with training, a ________ program might be necessary. Train-the-trainer Subject matter expert Controlled environment Pilot

Train-the-trainer

Traits, abilities, and motivation are sub-groups of ________. Work environment Learning retention Trainee characteristics Training design

Trainee characteristics

Experienced in teaching in a variety of settings, uses active learning strategies, and engages the participants well. Training Expert Subject Matter Expert Consultant Communications Expert

Training Expert

Uses active learning strategies and engages the participants well: Training expert Communications expert Subject matter expert Consultant

Training expert

According to the model of training transfer, what is directly related to training transfer? Training design Work environment Trainee characteristics a. all of the above b. Training design and Work environment c. Training design and Trainee characteristics d. Work environment and Trainee characteristics

Work environment and Trainee characteristics

HR training and development roles have changed over the years. Which time-frame does the following statement refer to? Training to provide needs beyond customer's expectations 1970's Passive 1980's Police 1990's Partner 2000's Pioneer 2010's Protagonist

2010's Protagonist

A tiered lecture hall with seats all facing the front and immovable desks in front of each seat creates: A feeling of lecture An inclusive environment A feeling of entrapment A classroom atmosphere

A feeling of lecture

A sample of employees who are likely to be the targets of any training, along with their supervisors, their internal and external customers, higher-level management, and representatives from the training department. Cast a Broad Net Seek Support of Management Prepare Trainees Design for Fidelity

Cast a Broad Net

Expert is familiar with group dynamics and group processes and is an experienced presenter and facilitator of group discussions. Training Expert Subject Matter Expert Consultant Communications Expert

Communications Expert

EPSS stands for: Enhanced Performance Support Structure Employee Performance Support System Employee Performance Support Structure Electronic Performance Support System

Electronic Performance Support System

If a training program emphasizes that general principles might be applied to a greater set of contexts than those presented in the training, ________ transfer is likely to occur. Near Far Positive Negative

Far

Refers to the trainees' ability to apply learned knowledge and skills to a work environment that may be quite different from the training environment. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Far Transfer

The program emphasizes that general principles might be applied to a greater set of contexts than those presented in the training itself Zero Transfer Near Transfer Far Transfer

Far Transfer

The program teaches general concepts and broad principles Zero Transfer Near Transfer Far Transfer

Far Transfer

Trainees are made aware of examples from their experiences that are similar to those emphasized in training so that connections can be made among strategies that have been effective in different situations Zero Transfer Near Transfer Far Transfer

Far Transfer

The learning environment has complete ________ with the work environment. Fidelity Fealty Correspondence Consistency

Fidelity

The four steps in On-the-Job Training Process which of the following is the third step? Prepare the learners Have the trainee practice Present the information Perform a follow-up

Have the trainee practice

Which training and development method does the following statement refer to? Interactive videodisc or CD-ROM Vestibule training On-the-job (OJT) Simulation Information presentation

Information presentation

Which training and development method does the following statement refer to? Systematic observation Vestibule training On-the-job (OJT) Simulation Information presentation

Information presentation

What type of training might be useful for young management? Apprenticeships Job rotation Systematic observation Mentoring

Job rotation

Refers to a trainee's ability to apply the lessons learned from training in contexts that are identical or quite similar to that of the training environment. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Near Transfer

Trainees are given an explanation of any differences between the training tasks and the work tasks Zero Transfer Near Transfer Far Transfer

Near Transfer

All of the following are on-the-job method training EXCEPT: Outdoor management training Committee assignments Apprenticeships Job rotation

Outdoor management training

Self-management is necessary to: Achieve positive transfer Overcome obstacles Learn from training All of the above

Overcome obstacles

If after a three day training trainees return to their work and increase in overall productivity and efficiency, a _________ transfer occurred. Successful Negative Zero Positive

Positive

Indicates that learning in training results in better performance back on the job. Positive Transfer Negative Transfer Zero Transfer Near Transfer Far Transfer

Positive Transfer

This provides trainees with a glimpse of what to expect in the training. Pre-Work Examine Attitudes Foster Motivation

Pre-Work

The four steps in On-the-Job Training Process which of the following is the first step? Prepare the learners Present the information Have the trainee practice Perform a follow-up

Prepare the learners

In the early stages of any training program design this is one of the critical factors in the work environment which will determine whether or not the learning from training transfers. Cast a Broad Net Seek Support of Management Prepare Trainees Design for Fidelity

Seek Support of Management

Which training and development method does the following statement refer to? Management simulations such as in-baskets Vestibule training On-the-job (OJT) Simulation Information presentation

Simulation

Which training and development method does the following statement refer to? Role playing and behavior modeling training Sensitivity training and T-groups Business games Vestibule training On-the-job (OJT) Simulation Information presentation

Simulation

An expert in program content, able to answer questions, relate practical experiences, and conduct problem-solving exercises. Training Expert Subject Matter Expert Consultant Communications Expert

Subject Matter Expert

The following are all dimensions for practice opportunities EXCEPT: Task difficulty Task type Breadth Activity level

Task difficulty

Also called "imaging" and "envisioning a. Visualization b. Outdoor Management Training c. Culture Buy-in Training

a. Visualization

If a company generally has low organizational commitment and high cynicism about change, what is the best strategy to take for training? a. The best strategy would be to fix the problem before developing any training programs b. Select those who have the most impact on others in the company to take the training first c. Identify outliers in the organization to first participate in the training d. First develop a training about organizational commitment and organizational change

c. Identify outliers in the organization to first participate in the training

Reading and self-study is often overlooked as a training option because: a. It is not a measurable form of training b. Trainees tend to not participate c. It seems passive d. There is no way of knowing whether or not the trainees really did what they were asked

c. It seems passive

Smaller firms use external training primarily because: a. The trainers programs are more tailored towards smaller businesses b. Smaller businesses are looking to develop attributes bigger businesses use c. Smaller businesses do not have the internal capability to do their own training d. It is the most cost-effective training

c. Smaller businesses do not have the internal capability to do their own training

One main advantage to simulation and structured exercises is: a. Provides the most "real-world" experience a trainee can get b. It is more cost efficient compared to other training methods c. Trainees can make mistakes without the negative repercussion d. The trainer has full control over the development of the trainee

c. Trainees can make mistakes without the negative repercussion

The "theory of identical elements" is that: a. Learning occurs best when what is being taught in training is being taught in the exact same environment to where the trainees must perform his/her job b. Learning occurs best when what is being taught is training is identical to what the trainee must perform on the job c. Transfer occurs best when what is being learned in training is identical to what the trainee must perform on the job d. Transfer occurs best when what is being learned in training is being taught in the exact same environment to where the trainee must perform his/her job

c. Transfer occurs best when what is being learned in training is identical to what the trainee must perform on the job

E-learning disadvantages include: I. Inflexible scheduling II: Expensive if large amounts of people are involved III: High dropout rates IV: Security concerns a. I, II, and III b. I and III c. I, II, III, and IV d. III and IV

d. III and IV

Training and development methods can be divided into three categories: a. Reflection, Imitation, and Experience b. Informational, Circumstantial, and Applicable c. Presentation, Information, and Experience d. Information presentation, Simulation, and On-the-job.

d. Information presentation, Simulation, and On-the-job.

Culture buy-in training primary purpose is: a. To educate current employees on the diversity of the different cultures among the employees b. To help participants adapt to current or future changes that might be happening to the culture of the company c. To communicate to the employees that the company is going to be involved with another company from a different culture and help them understand the changes and differences they might see d. To communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture

d. To communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture

A key decision to be made when developing a training program is: a. Deciding what the delivery methods in the training will be b. To have training either be e-learning or classroom training c. The amount of trainees desired to attend the training d. Whether to use an in-house trainer or go to an outside consultant

d. Whether to use an in-house trainer or go to an outside consultant

Which e-learning setting is one in which the participants gather in real time? synchronous asynchronous

synchronous