C.3.4 CompTIA A+ 220-1102 (Core 2) Domain 4: Operational Procedures

While it takes 3,000 volts or more of ESD before you can feel it, it takes very little ESD to damage a computer component. What is the minimum ESD volt discharge that can actually damage a component? Answer 100 volts 50 volts 10 volts 500 volts

10 volts

Which tool would you use to grab and lift small objects? Answer Punch down tool Multimeter Cable tester 3-prong holder

3-prong holder

Which of the following describes the grandfather backup in a grandfather-father-son (GFS) rotation scheme? Answer An incremental backup that is stored offsite. A full backup that is stored offsite. A full backup that is stored onsite. An incremental backup that is stored onsite.

A full backup that is stored offsite.

Which of the following protects a computer system from electrostatic discharge while handling computer components? Answer Anti-static wrist strap POST card Static shielding bag Power supply tester

Anti-static wrist strap

Which of the following tools can help prevent ESD damage when working with computer components? Answer Tone generator and probe Antistatic pad and wrist strap 3-prong parts retriever IC insertion and extraction tool

Antistatic pad and wrist strap

What should you do to help protect against data loss before you perform system updates, add new applications, or make other changes to your computer? Answer Contact the manufacturer Back up your computer Defragment your internal hard drives Restart your computer

Back up your computer

Which of the following devices can store large amounts of electricity, even when unplugged? Answer LCD monitor CRT monitor DVD optical drive Hard disk drive

CRT monitor

Who needs to approve a change before it is initiated? (Select two.) Answer Customer Sales rep Marketing director Change board Regional rep

Change board Customer

Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation. To ensure your personal safety, which of the following should you do FIRST? Answer Disconnect power. Put on safety glasses. Place the computer on an ESD mat. Remove jewelry. Put on safety glasses. Place the computer on an ESD mat. Remove jewelry.

Disconnect power.

You are removing screws within a computer, but several have fallen into places you can't reach. Which tool would help retrieve the small screws? Answer Network tap Punch down tool Combination ratchet/screwdriver Extension magnet

Extension magnet

You want to adopt a rotation scheme for your Windows systems that works by keeping data for 30 days and then has the data from the 31st day overwrite the data from the first day. Which of the following is the rotation backup type you should use? Answer 3-2-1 GFS Full FIFO

FIFO--first in , first out

You need to protect the user data on a Windows 11 system. Which tools could you use to do this? (Select two.) Answer Storage Spaces Work Folders Previous Versions File History Backup and Restore (Windows 7)

File History Backup and Restore (Windows 7)

Match each backup method on the left with the correct description on the right. Drag Full Incremental Differential Synthetic Drop Backs up all files (even those that have not changed). Backs up every file that has changed since the last full or incremental backup. Backs up every file that has changed since the last full backup. Compares the data found in the last full backup with the current content and uploads only the changes. nothing selected

Full--Backs up all files (even those that have not changed). Incremental--acks up every file that has changed since the last full or incremental backup. Differential--Backs up every file that has changed since the last full backup. Synthetic--Compares the data found in the last full backup with the current content and uploads only the changes.

ESD is most likely to occur in which of the following environments? Answer In a warm, dry atmosphere In a cool, humid atmosphere In a warm, humid atmosphere In a cool, dry atmosphere

In a cool, dry atmosphere

Which of the following is true of a synthetic backup? Answer It backs up every file that has changed since the last full backup. It compares the data found in the last full backup with the current content and uploads only the changes. It backs up every file that has changed since the last full or incremental backup. It backs up every file.

It compares the data found in the last full backup with the current content and uploads only the changes.

Which of the following should be handled with caution due to high operating temperatures? (Select two.) Answer External hard disk drive Printing head in a dot matrix printer System RAM modules Inkjet printer tractor feed Components within a laser printer

Printing head in a dot matrix printer Components within a laser printer

Which tool would be the BEST choice for securing cable wiring to a patch panel? Answer Punch down tool Combination ratchet/screwdriver Network tap Extension magnet

Punch down tool

An administrator configures the Time Machine application on macOS computers and develops scripts that use the tar command on Linux computers. Which of the following best practices is the administrator following? Answer Scheduled disk maintenance Driver and firmware updates Patch management Scheduled backups

Scheduled backups

Which section of a change order form would include the desired outcomes of a project? Answer Risk analysis Purpose of change Scope of change Backout plan

Scope of change

You have configured your Windows systems to automatically back up user data every night at midnight. You also perform a system image backup once per month. What else should you do to ensure that you are protected from data loss? (Select two.) Answer Restrict restoration privileges to system administrators. Write-protect all backup media. Store a copy of all backups offsite. Regularly test restoration procedures. Configure System Maintenance to automatically defragment system hard drives every night.

Store a copy of all backups offsite. Regularly test restoration procedures.

Why should you store backup media offsite? Answer To prevent the same disaster from affecting both the system and its associated backup media. To reduce the possibility of theft. To improve the efficiency of the restoration process. It is required by government regulations in the USA.

To prevent the same disaster from affecting both the system and its associated backup media.

You have created a system image of Windows 11 on your laptop before updating several applications on your hard drive. The system image is stored on an external hard drive. After updating one of the applications, you are required to restart your laptop. However, during the restart, you receive an error message that the system is unable to reboot. You try to restore the system image from the external hard drive, but you are unsuccessful. Which of the following do you need to do BEFORE successfully restoring your Windows 11 system using the system image? Answer Copy the system image to a network computer and access the image from there. Set the BIOS/UEFI settings to boot from the external hard drive first. Copy the system image to the Windows hard drive and then start the recovery process. Use a recovery disc to restore the operating system.

Use a recovery disc to restore the operating system.

In which of the following situations should you NOT use an ESD wrist strap? Answer When wearing jewelry. When working with high-voltage components. When replacing worn or frayed power cords. When replacing memory modules.

When working with high-voltage components.

Which of the following is a myth regarding electrostatic discharge (ESD)? Answer Simply touching an object can create static electricity. You do not have to rub the object. If you can't feel ESD, the surge is not sufficient to harm computer components. Most often, ESD degrades computer components, and they fail at a later date. Sitting down or standing up from a chair can create static electricity.

f you can't feel ESD, the surge is not sufficient to harm computer components.

Which operating system uses the Time Machine backup program? Answer Linux Android macOS Windows

macOS

You need to specify which location File History should use to store backup data. Click the Control Panel option you would use to do this.

select drive ---Use the Select drive option to specify the location that File History will store backup data.

You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 11. She is concerned that she may accidently delete a personal file or that her primary hard disk may fail at some future time, causing her to lose her personal files. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited. Which of the following would BEST protect Lily's files? Answer Back up her files using File History. Configure scheduled disk maintenance. Purchase a third-party backup software program. Create a network share to which Lily can copy her files.

Back up her files using File History.

You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. Which of the following would BEST protect you from static electricity buildup? Answer ESD heel strap ESD mat ESD wrist strap Self-grounding

ESD wrist strap

You are in a carpeted office lighted by fluorescent bulbs. You are preparing to add memory modules to a user's computer. The user has already unpacked the memory modules and stacked them on top of an old, unused CRT monitor. What is the greatest threat to these memory modules in this environment? Answer Electromagnetic interference (EMI) from the fluorescent lights. High-voltage discharge from the CRT monitor. Electrostatic discharge (ESD). The magnetic field around the CRT monitor.

Electrostatic discharge (ESD).

s the system engineer for a large financial institution, you have decided to implement a backup system on all the Windows 11 laptops used by the financial consultants to ensure that critical customer data is securely stored. Your requirements for the backup system include: Only customer data files created by the financial consultants need to be backed up. Data backed up to a flash drive. Backed up files must be uncompressed. Include contact lists and desktop preferences. Which of the following backup solutions BEST meets your requirements? Answer Differential System Image File Backup File History

File History

Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer? Answer Get a new power cord with two prongs to match the wall outlet. Find a different outlet that uses three prongs. Use the existing cord, but remove the grounding prong, as it is not required. Purchase an adapter that converts the three-prong cable to two prongs.

Find a different outlet that uses three prongs

As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered? Answer How does this change fit with company's current strategic focus? What are the desired deliverables? What are the desired outcomes? What is the scope of the requested change?

How does this change fit with company's current strategic focus?

Which of the following devices are MOST susceptible to problems associated with ESD? (Select two.) Answer Cat 5 cable Memory Processor CRT monitors ATX form factor cases Fiber optic cable

Memory Processor

You need to back up user data on a Windows 11 system. The computer has a single SSD storage device installed that contains both the Windows operating system (in C:\Windows) and user profile data (in C:\Users). You plan to do the following: Use Backup and Restore to back up user data. Run the backup automatically every night at 11:00 p.m. Store the backups in the C:\Backups folder. Include a system image in each backup. Will this configuration work? Answer Yes, all of the requirements for using Backup and Restore have been met. No, backups created with Backup and Restore can't be stored on the drive that contains the information being backed up. No, Windows 11 does not include the Backup and Restore utility. You must use File History instead. No, system image backups can't be scheduled with Backup and Restore. You must run them manually.

No, backups created with Backup and Restore can't be stored on the drive that contains the information being backed up.

Which part of the change management process asks how the project will align with the organization's current mission and strategy? Answer Plan for the change Purpose of the change Scope of the change Change implementation

Purpose of the change

Who does the term responsible staff member refer to? Answer The person responsible for approving the request. The person who is responsible for performing most of the project work. The person who should be the primary contact person for the project. The person responsible for submitting the request.

The person who should be the primary contact person for the project.