Certification (Business)

You are taking a course in Business Communications and are learning to distinguish between different types of messaging. Indicate whether each message type is Informative, Persuasive, or Motivational

A chemistry professor instructing a class of students before beginning a lab. INFORMATIVE Speakers shouting to people walking past a protest rally. PERSUASIVE Political candidates soliciting votes during a televised debate. MOTIVATIONAL

Your supervisor has promoted your to be the night manager at a small retail store. He gives you a list of responsibilities that only you are to perform. -Close out the cash registers, count the money, and lock it in the safe. -Inventory any shipment boxes that arrived that day. -Set the alarm. -Lock the store. Which response could you give to appropriately clarify this message?

In what order shall I perform these tasks?

You are preparing an online for a presentation. After you prepare the outline, you will develop the slides to support it. Which three actions will help you prepare an effective speaking outline?

Include Citations. Include the purpose. Use keywords or phrases.

Since you were a child, you have wanted a career as an animator and to work for a well-known studio that produces award-winning family films. You are finishing your junior year of high school and are beginning to shop programs offered at several post-secondary schools. What action can you take to help you acquire your dream job after you finish your schooling?

Meet with a hiring manager at the film studio where you want to work and ask what preparation the studio seeks in the ideal applicant.

You just graduated from college and were hired into your first career position. Your goal is to advance quickly, so you want to be recognized as a professional. T/F

Your personal online accounts for email and social media should be kept separate from your professional business accounts. TRUE It is acceptable for you to post personal message on the company's social media accounts. FALSE You should merge your personal and professional identities. FALSE Your employer might review your social media accounts. TRUE

You are preparing an end-of-year report on the sales performance of key products manufactured by your company. Which visual presentation option is best of showing trends in data?

Line Chart

The corporation where you work has offices worldwide. You use a variety of communication technologies every day. Given a situation, select whether the most appropriate communication technology would be a text message, phone call, video conference, or email.

Notifying friends you will be a few minutes late. TEXT MESSAGE Urgent information to share with your supervisor. PHONE CALL Job interview with a committee. VIDEO CONFERENCE Sharing news article with a coworker. EMAIL

You've prepared a high-energy presentation with an emotional message. Your presentation is schedules to occur in a large meeting room that seats 300 people. The audio/visual support person has set up a projector with a. large screen at the front of the room and a microphone attached to a podium. You anticipate many questions and lots of audience interaction. When the time arrives for your presentation to begin, only one person attend, and he sits in the back of the room. For each element, select YES if it affects your message or NO if does not.

Number of handouts you prepared. NO The availability of audio and visual equipment. NO Size of the room. YES Audience size. YES

You are preparing for a job interview. You want to portray an image of professionalism during the interview.

Research what attire is expected by the interviewing committee. APPROPRIATE Apply your favorite cologne or perfume. INAPPROPRIATE Bathe and groom properly. APPROPRIATE Chose attire and grooming that communicates your unique personality. INAPPROPRIATE

You work for the Department of Tourism in a state that has resorts designed to support snow sports such as downhill skiing, snowboarding, cross-country skiing, and snowmobiling. You are creating a presentation to promote the resorts. You want to organize the data so you can analyze it by sorting and filtering by category. Which is the best visual tool for organizing data so it can be sorted and filtered?

Table

You've downloaded two hit songs from he Internet and incorporated them into a presentation you've created for a large regional conference. You will be representing your company at this conference. Your supervisor questions if you can legally use the songs in your presentation. You tell her you believe you can use the songs because they are for educational purposes. Which four are the factor a court judge would evaluate to resolve copyright Fair Use disputes?

Amount of the work copied. Nature of the work that was copied. Effect of the copy's use of the potential market. Purpose of the copy.

You are taking a course in Business Communications and are learning about visual design. Indicate whether the description matches the visual design principle of Balance, Proximity, or Contrast.

Asymmetrical, symmetrical, and radial: BALANCE Elements closer together are more related: PROXIMITY The difference between black and white in images: CONTRAST

You are a motivational speaking. You travel all over the world teaching people how to improve their Business Communication Skills. Which two environmental variables are involved in delivering an effective message?

Location Technology

A company has announced a new industry certification for one of its software products. They have hired you to promote their new certification at several upcoming conferences. You are creating your presentation and have included a video of three different hiring directors testifying about the credibility this certification will add to job applicants. You want to ensure that there are no legal or ethical issues with your presentation. Which two actions should you preform to avoid legal or ethical issues?

Obtain model releases for any recognizable people in your presentation. Display the name and company of each hiring director during the video segment of their testimony.

A customer calls a computer support center where you work. He is talking very fast and seems frustrated. He identifies himself as college student and tells you he cannot upload his midterm assignment from his laptop computer. He also says he is in a hurry because he has a class starting in 10 minutes and he cannot risk failing his class. He says his computer has never worked right since he purchased it and he'll never buy another one from your company. You want to clarify the issue so you can help the customer. How should you appropriately respond?

Paraphrase by asking, "So, you're calling to get help uploading a file?"

The university you attend has posted the following flyer in several locations around campus. ATTENTION ALL STUDENTS: Beginning March 10th, the north parking lot will be closed for resurfacing and striping. It is expected that this parking lot will be closed for approximately 2 week. Students are asked not to park in the residential neighborhoods north of campus. City officials have been warned they will ticket all vehicles illegally parked in residential areas. Temporary student parking will be made available near the east soccer field. Please use this lot or find alternative forms of transportation during the closure. Thank you! What are three points of this message?

Temporary parking is available near the east soccer field. Cars illegally parked in surrounding neighborhoods will be ticketed. The north lot will be closed from March 10th for 2 weeks.

It is your goal to always deliver effective messaging and to adapt your messages to the audience whenever appropriate. During the presentation, which is the best way to collect indirect feedback from your audience to help you adapt your message?

Watch your audience for body language.

You are employed at a store that sells home electronics. As a courtesy, the store will transfer data from a customer's old computer to a new computer for no charge but only within 48 hours of purchasing the new computer. A customer comes into the store 3 months after purchasing a new computer and wants you to transfer her data form her old computer. You tell the customer that store policy won't allow you to do it for free because it has been more than 48 hours since her purchase. The customer gets angry and leaves the store before you can seek a solution for her. She posts negative comments about you and the store all over social media. The next week, your boss calls you into his office and want to know what this is about. How should you summarize the verbal incident that occurred between your and the customer?

You denied the customer a courtesy data transfer onto a computer she purchased 3 months ago. She got angry and left before you could resolve the matter.

You are creating a resume. In which order should you organize the components of a resume?

#1. Your name and contact information. #2. Opening statement of the type of work you are seeking. #3. Names of your schools and diploma or degree received. #4. Work history with dates of employment, job title, and company name. #5. References

You are interviewing for a management position at a small electronics store. You've been asked to provide several documents. For each item below, select whether it is Legal or Illegal for the interviewer to request the document.

A copy of your voter registration card. ILLEGAL Proof of U.S. citizenship or a copy of your work permit or visa. LEGAL Photocopy of a credit card. ILLEGAL References from previous employers. LEGAL

You've been asked to be the speaker for a 1-hour presentation at a large conference. The conference committee scheduled your presentation in a ballroom with a capacity of 500 people. You've been told approximately 465 people have enrolled in your session. What environmental factor must you consider that could impact your message?

AUDIO EQUIPMENT

You are a graduate student at a university. One of your responsibilities is to tutor students enrolled in first- year Business Communication courses. A midterm exam is approaching, and you are reviewing topics with a group of 30 students. You notice most of the students are confused about the information you are presenting.

Analyze their homework questions. NO Identify the area of confusion and explain it differently. YES Ask the students if they have any questions. YES Review all of the topics again. NO Provide handouts of basic business terms and definitions. NO

You recently attended a college lecture about effective listening skills. You want to practice these skills you attend your other classes. For each skill, select YES if it is an example of an effective listening skill or NO if it is not.

Facing the speaker. YES Moderating intonation and enunciation. NO Keeping your attention on the message. YES Deferring judgement. YES

A non-profit organization has hired you to write messaging for a series of posters designed to influence readers about climate change. What is the first step you should take before writing your message?

Identify the audience demographics.

You are giving instructions to a classroom of high school students about how to conduct research using the scientific method. Which two options are examples of effective nonverbal skills you should use during your presentation?

Making Eye Contact. Facing the Audience

You are preparing a lesson about Healthy Living for an event sponsored by a coalition of Christian churches. The coalition organization has provided you with demographic data describing the attendees invited to the event. - 85% of your audience is Christian - All of your audience are single mothers. - Education level is unknown - More than half of your audience are widowed. What demographics should you consider to maximize the effectiveness of your message on Healthy Living?

Martial status, gender, and religion.

The CEO and several Vice Presidents are off-site for the day attending meetings at a local event center. You have been left in charge of the company in their absence. The company occupies three adjacent buildings located in an industrial area. Shortly before lunch, there is a small explosion in the break room of one of the buildings. An employee Julie Smith is found alone and unconscious in the break room and is immediately taken to the hospital by two coworkers who found her. An unidentified employee called 911, and the fire department has arrived. The police and bomb squad are also arriving. The fire department is evacuating the three buildings. Several employees are seen driving away in their cars. You need to notify the absent upper management quickly and notify them about the incident. How should you summarize you message?

Send a group text to upper management stating that there has been an explosion in one of the break rooms, Julie Smith has been taken to the hospital, and the fire department is evacuating everyone else.

A coworker must leave town for a few days, and she has asked you to attend a meeting for her. You take copious notes and collect all of the handouts. How should you summarize the following information? The marketing campaign for new products will launch on February 2nd. Three events will promote the new product. These events will be held in Los Angeles, Paris, and Tokyo. Employees attending these events must submit their travel requests to the Marketing Department by January 1st. Only economy class airfare will be allowed. All travel must be booked thought the new company travel agency.

The new product launch is February 2nd. The deadline to submit your travel request is January 1st.

Using social media, you often share jokes with your friends about people of a specific race or ethnicity. Which two perceptions might readers have about you based on your social posts?

You don't like people of the race or origin. You are a racist.