CGS2260 - Final Review
What is different about the UEFI boot process than the traditional BIOS boot process?
It has a UEFI boot manager.
A "Bandwidth exceeded" message appears during a live chat session. What action should the person take?
Reduce the camera resolution.
It is part of a technician's job to ensure the computer user is familiar with the printer when a new printer is installed.
True
Memory modules are especially susceptible to ESD.
True
What is one way that manufacturers use to reset a barcode scanner to factory defaults?
Scan a specific barcode.
What is the purpose of the motherboard component labeled B (RAM)?
memory slot
What term describes an IT technician who provides advice and training to a newly hired technician on corporate processes?
mentoring
Which wireless technology is especially concerned with line-of-sight networks?
Wi-MAX
What is the purpose of the motherboard component labeled C (adapter slots)?
expansion slot
Adapters are installed into
expansion slots
Which of the following is a nonvolatile, solid-state type of memory that holds data even when the mobile device is powered off?
flash
What are two methods of providing the backlight within an LCD display? (Choose two.)
fluorescent lamp, LEDs
Which is faster, motherboard RAM or virtual memory?
motherboard RAM
An Intel processor needs to be replaced. Which specification must the technician obtain before obtaining the replacement processor?
socket size
What indication is given that a radio button is enabled?
the circle is darkened
What are three common aspect ratios? (Choose three.)
4:3, 16:9, 16:10
IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.
50
The ____ is the starting point for all directories.
root directory
What is used to gain administrator access to a Linux operating system?
rootkit
Which Advanced Boot Option is best to use if a computer stalls or slows down?
Safe Mode
A technician is listening to someone explain a printer problem. The technician follows the person to the printer so the person can show and explain what is happening with the printer.
Scenario contains an example of active listening
Which Windows technology allows you to combine multiple hard drives of different types and/or internal/external to be seen as one hard drive to the operating system?
Storage Spaces
Refer to the graphic. Which USB symbol can be found on USB 3.0 cables that transmit up to 5Gb/s?
SuperSpeed USB symbol (C)
Which type of volume has the Windows file needed to load the operating system?
System
Which Windows tool can be used to see physical memory, virtual memory, and size of the page file?
System Information
Which utility can provide the firmware version used by the network card?
System Information
What is the equivalent of Windows Control Panels on a Mac?
System Preference
Which utility creates a snapshot of the system that could be used to return the system to an operable state?
System Restore
What is Metro UI as it relates to Windows?
The new tiled look
A technician is working on a hard drive problem. You walk up and the technician tells you the drive has mounted but still doesn't operate. What does this mean?
The operating system recognizes that a drive is installed.
What is native resolution?
The optimum setting for the number of pixels provided
Refer to the graphic. What is the difference between the two eSATA ports?
The port on the right can accept both eSATA and USB cables.
A student has opened the command prompt window and the prompt is as follows: C:\Users\Cheryl> The technician types CD\. What is the result of issuing this command?
The prompt changes to C:\>.
A student has opened the command prompt window and the prompt is as follows: C:\Users\Cheryl> The technician types CD... What is the result of issuing this command?
The prompt changes to C:\Users>.
How are Li-ion batteries a safety hazard?
They can explode or catch on fire if subjected to high temperatures.
Cable modems are usually external devices.
True
Dead pixels are common on new displays.
True
Which layer of the TCP/IP model is equivalent to the Transport OSI model layer?
Transport
What safety hazard is caused by poor cable management?
Trip hazard
Which of the following is a good rule of thumb when troubleshooting multiple POST errors?
Troubleshoot the first one seen or heard.
A 4K display must process more data to adjust to lower resolution input.
True
A BIOS/UEFI option may have to be enabled so that virtualization software can access additional hardware capabilities.
True
A PC motherboard commonly contains a battery.
True
A power surge can come through a phone or cable connection.
True
In Windows 10, System Restore is disabled by default.
True
In a 64-bit version of Windows Vista, 7, 8, or 10, the DEP feature is always on.
True
It is best practice to not allow users to reuse passwords.
True
It is best practice to remove alkaline batteries from digital cameras when the camera is not being used.
True
All-in-one computers can have hard drives, RAM, and optical drives installed.
True
Two hosts on two different networks have different network numbers.
True
Unbuffered memory is faster than registered or fully buffered memory.
True
You can modify where Windows searches for files and folders.
True
You should remove jewelry before working in PCs and devices.
True
Which fire extinguisher would be best to have in a computer lab?
Type A-B-C
What are the two types of fire extinguishers that could be used in a room full of computers such as a college computer lab?
Type C, Type A-B-C
Which type of USB connector is commonly found on motherboards of all types?
Type-A
What provides protection in case of a brownout or blackout?
UPS
Which type of computer design is applicable to a computer that has Windows 10 and Linux installed?
Virtualization
What technology allows a digital phone to be connected to the corporate wired network (the same network as the PCs)?
VoIP
Which measurement would a technician most likely do for a suspect power supply?
Voltage
When would having a dual-voltage power supply be useful?
When traveling to other countries
Which of the following power supplies are better for energy efficiency?
80 PLUS Platinum
What IEEE 802.11 wireless standard supports devices only in the 5GHz range with speeds up to 4.9Gb/s because of accepting data from multiple devices on multiple antennas simultaneously?
802.11ac
What is the maximum USB 3.0 cable length according to the specifications?
9.8'
Which of the following bits of information can be found in the System Information Windows utility? (Select all that apply.)
Amount of hard drive space allowed for the page file, Available amount of physical RAM, Total installed RAM, Total amount of virtual memory
Which of the following might have to be done with a touch screen?
Calibrate the display.
What protocol is used to issue IP address, subnet mask, and default gateway to network hosts?
DHCP
What are two advantages of using SATA technology over PATA? (Choose two.)
Each SATA device connects to the host controller through a dedicated link, and SATA supports internal and external devices.
Which of the following is a web browser?
Edge
What is the most common type of network port a PC technician will see?
Ethernet
What is the most common type of network port found on a PC?
Ethernet
Flash memory is nonvolatile because it loses its contents once power is removed from the PC.
False
If someone is typing in Notepad and the computer power goes off, the information is saved in RAM automatically and will be available once the computer is powered on again.
False
It is okay to argue with a customer when the customer is yelling at you.
False
Most people form opinions about a person within seconds of meeting that person.
False
Polarity matters when a technician uses a meter to check for continuity.
False
Selecting a higher resolution makes the icons in Windows appear larger.
False
The number of devices on an 802.11 wireless network does not affect performance.
False
What is an advantage of having a drive that spins at a higher RPM?
Faster data transfers
Which networking cable option can carry signals further?
Fiber
Which technology decreases the system workload on the CPU and can optionally process graphical data quickly with reduced power consumption?
GPU
When a program stops working on a Mac, which tool should a technician use first?
Force Quit
Which of the following might be considered when installing devices that require a power supply upgrade?
Form factor, Total wattage, Detachable cables, Number and type of cables, Wattage for the 12-volt line
What tool can be used to control all application windows and virtual desktops?
Mission Control
What BIOS-stored program tests basic hardware as part of the computer startup routine?
POST
Which technology checks out hardware and is a physical device?
POST card
What is the most common (and most numerous) type of memory in a PC?
RAM
Which type of memory does the motherboard have the most of?
RAM
Which type of port is found on an Ethernet port?
RJ-45
What is the difference between an RJ-45 port and an RJ-11 port?
RJ-45 has 8 conductors; RJ-11 has 4 conductors.
Which punctuation mark always follows a drive letter in File Explorer?
colon
Which type of license would be used for Microsoft Office licensed to all desktops in a college?
commercial
Which security technology would help with spam?
email filtering
Which security technology would be used to protect an organization against an external digital threat?
firewall
What laser printer part could cause a burn if a technician is not careful?
fuser
Which cooling method is not used within a PC?
geo-thermal
Which technology gives you the ability to track or locate your mobile device?
geotracking
Which is larger, a gigabyte or a megabyte?
gigabyte
What technology measures and maintains screen orientation?
gyroscope
What is one of an IT professional's greatest assets?
a positive attitude
Which term best describes how a technician should deal with customers?
assertive
What power mode takes the longest to come out of?
hibernate
Which hard drive step prepares the drive to use a particular file system?
high-level formatting
What technology is being used when a mobile device is providing Internet access to other devices?
hotspot
Which app is used to synchronize Apple devices and to play and manage music, video, books, and lectures?
iTunes
Which type of printer is used for multi-part forms?
impact
Which desktop computer component holds memory, ports, and, optionally, expansion slots?
motherboard
Which multimedia device uses an accelerometer?
motion sensor
The amount of time an optical drive takes to randomly move around the disk is its _______.
seek time
What method can be used to prevent a shock to the equipment from the person who is trying to repair a computer?
self-grounding
Which laser printer part has a bar or a pad that can have a rubber or cork surface that rubs against the paper as it is picked up?
separate pad
Which components are end user storage devices? (Select all that apply.)
optical drive, hard drive
Which hard drive installation step allows a drive letter to be assigned to all or part of a hard drive?
partitioning
Which SATA cable has more conductors, the data cable or the power cable? In other words, which one is wider?
power
Which computer component converts AC to DC and distributes DC to internal computer components?
power supply
Which computer component converts electricity from the wall to a type that a computer can use?
power supply
Which of the following should be disabled when troubleshooting a video problem?
power-saving features
Which of the following would help with shoulder surfing?
privacy filter
In what two video fields would DLP be used? (Choose two.)
projectors, rear projection TVs
Which two of the following should be required if a company has an outside company that destroys sensitive corporate documents?
proof of incineration, certificate of destruction
Which security threat does not allow user access to a device until the user pays money?
ransomware
Which command is used to solve Windows system file problems?
sfc
Where is the cable shown commonly found? (See the graphic of coaxial cable)
in a video network
What power protection would be the minimum you recommend for a full-time student who has limited finances and is living in a college dorm?
surge protector
Which item should not be worn when repairing a computer?
surge strip
What networking device operates at Layer 2 and is used in a wired Ethernet network?
switch
When removing DIMMs, which of the following would the technician interact with?
tabs
What is the practice of an unauthorized person entering a space behind an authorized person called?
tailgating
What did Microsoft replace desktop icons with in Windows 8?
tiles
Which tools would be used when toner is found in the bottom of a laser printer?
toner vacuum, gloves
Which security measure might help locate a lost mobile device?
tracking module
Which technology must be added to or a part of a printer in order to use fan-fold continuous paper?
tractor-feed
Which multimedia device is used to transmit live video?
webcam
Which Internet Explorer > Internet Options tab can be used to view security certificates?
Content
What is another name for the menu that appears when you right-click on a Windows option?
Context menu
Which Mac component is used to quickly launch, manage, and switch between applications?
Dock
An ESD strike is recoverable.
False
Which two types of networks would be found in a home network?
HomeGroup, WLAN
What is the first step in the troubleshooting process?
Identify the problem.
Power supplies are rated in _____.
watts
Some mobile devices cannot be upgraded.
True
Which processor is not an Intel one?
Turion
What is the maximum number of SATA drives that can connect to one cable?
1
What is the maximum number of devices that can attach to an internal SATA drive cable?
1
Which RAID level provides fault tolerance and what is written on one hard drive is written to the second hard drive?
1
What are the three types of SATA devices? (Choose three.)
1.5Gb/s, 3Gb/s, 6Gb/s
What is the minimum processor speed recommended for running a 64-bit version of Windows 8 or 10?
1GHz
How many total connectors attach to an internal SATA drive?
2
Which paper is thicker, one that is 20# or 24#?
24#
Which subnet mask will Windows automatically assign an IP address of 172.16.144.88?
255.255.0.0
What is the minimum amount of memory recommended for Mac OS X El Capitan?
2GB
What is bit depth as it relates to scanners?
A description of color quality
What is a paging file?
A block of hard drive space that applications use like RAM
What is an SSHD?
A combination of SSD and mechanical hard drive
What are Windows 8 charms?
A group of icons that allow you to search, share information, or access devices, the Start menu, or settings
Which method is used to access Setup?
A manufacturer-dependent keystroke
What is progressive scaling as it relates to displays?
A method of refreshing all horizontal lines simultaneously
Which network device is used to create a WLAN?
AP
What file format is used to distribute and install Android apps?
APK
Which of the following is an example of EMI?
A speaker crackles whenever a cell phone is near the PC.
Which trait is not an example of a good attitude?
A technician provides excuses when things go wrong.
What is a Windows live tile?
A tile that has content that changes periodically
What is XMP as it relates to memory?
A type of memory module that allows BIOS/UEFI to configure voltage and timing settings to get the best memory performance
What is an OSD as it relates to displays?
A way in which to change settings
What is a CIS as it relates to printing?
A way of attaching more ink
How do you access Internet Options within Windows 8 Microsoft Edge?
Access the gear in the upper right corner.
While visiting a new website, you get a message that the security certificate is invalid. What would a technician do for this situation?
Add the URL as a trusted site and add the certificate.
What are two drawbacks to satellite modems?
Affected by weather, Speed
In putting out an electrical fire, what should a person do?
Aim the extinguisher nozzle at the base of the fire.
Which of the following disables all wireless communication?
Airplane mode
What is one "rule" about installing dual-voltage memory?
All installed memory must be dual-voltage or else the system operates at the higher voltage.
Which of the following help with active listening?
All of these help with active listening.
What is LoJack?
Allows locating and possibly controlling a lost or remote mobile device
What is one example of an application that could interfere with an operating system upgrade?
Antivirus
When would a technician see a BSOD?
Any time
What is the name of a software store that can list and sell Mac software?
App Store
What component controls the boot process and locates an operating system used to boot the system?
BIOS
Which technology controls the number of times a computer beeps when there is a problem?
BIOS
Before troubleshooting a device, which two things should you consider?
Backing up the data, Corporate policies, procedures, and impacts
What is one way in which you might earn customer trust?
Be honest with them.
At what stage of building a computer would a technician install an I/O shield?
Before installing the motherboard
Which wireless technology works up to 3 feet (1 meter) away and includes security?
Bluetooth
_____ is a radio-based wireless technology used to connect two or more devices together.
Bluetooth
Which two technologies work in the 2.4GHz range and would be used to support a wireless mouse?
Bluetooth, Radio
Which BIOS/UEFI Setup option prioritizes devices in the order the computer looks for an operating system?
Boot Sequence
Which safety hazard is specific to laser printers and not as much for ink jet printers?
Burn
Which technology is added to a printer so that ink does not have to be replaced so often?
CIS
Which memory chip is faster, one that operates at CL=9 or one that operates at CL=11?
CL=9
Where are selected BIOS options stored?
CMOS
What is the purpose of the motherboard component labeled A (CPU socket)?
CPU socket
What computer component is considered hazardous waste and banned from landfills in many states?
CRTs
If a PATA device is set to CS and another PATA device is being added to the same cable, what setting is used on the second PATA device?
CS
The power supply MUST match the form factor of which of the following?
Case
What is the name of the Windows 8 hidden sidebar that allows quick access to search?
Charms
A display has incorrect color pins. What is the first thing the technician should do?
Check the cable for bent or broken pins.
What is one technique you can use to keep the customer focused on the problem at hand?
Clarify their statements by asking questions.
What are distended capacitors?
Components that bulge and are a visual sign of a problem motherboard
Which Windows feature contains tools such as System Tools, Storage, as well as Services and Applications?
Computer Management Console
Which of the following will speed up the Windows boot process for corporate users?
Configure some services to use the delayed start option.
Which of the following should be considered when scanning a document?
Consider what will be done with the scanned output.
What is one drawback to a color laser printer?
Cost
Which type of voltage do internal PC components use?
DC
Which type of memory module would have an advertisement that included a number that started with PC3?
DDR3
Which household supply would be appropriate when cleaning a keyboard?
Damp, lint-free cloth
Which Windows administrative tool is used to select which particular application drive is associated with a particular type of file?
Data Sources (ODBC)
Compressing a file or folder has no effect on the system except to save disk space.
False
What is the purpose of an NAS?
Data storage
You have a male instructor named John Smith. What would be an appropriate title to use when addressing him in an email?
Dear Professor
You are investigating why a Dell desktop computer reboots randomly after several hours of operation. Which search parameters would produce the best results?
Dell intermittent (reboot OR reload)
What Windows tool is best to see whether a FireWire host controller is present?
Device Manager
What Windows tool is used to determine whether there is a system resource conflict with any piece of hardware?
Device Manager
Which Windows tool is used to troubleshoot sound problems?
Device Manager
Which Windows tool would a technician use to verify a game pad is recognized by the system?
Device Manager
Which command opens Device Manager?
Devmgmt.msc
Which BIOS option can prevent executable code that might be part of a virus from being executed from a specific marked memory area?
Disable execute bit
Which of the following is commonly done when a browser connection appears to be slow?
Disable unnecessary add-ons.
What Windows tool is used to see whether a hard drive is recognized or is mounted, or whether there is an issue?
Disk Management
Which application can handle the management of disks and images in OS X?
Disk Utility
Which of the following techniques work when dealing with a difficult customer?
Do not argue with the customer.
Consider the following path: C:\Users\Cheryl\Documents\Chap1.docx What folder actually holds the Chap1.docx file?
Documents
Which memory technology is used when the memory control hub has multiple lines that connect to it?
Dual-channel
What is the first step in installing a processor?
Ensure the computer is powered off and unplugged.
Which network technology would be relevant to use for a house that has the wireless AP/router upstairs and wants to have a wired Ethernet connection to the TV located downstairs?
EoP
Which visual confirmation in Device Manager indicates a resource conflict or driver problem?
Exclamation mark
Refer to the graphic of a motherboard. Which expansion slot(s) is/are PCIe?
Expansion slots A, C, and D
Which laser printing process step writes the 1s and 0s to the drum?
Exposing
Which key allows access to the Advanced Boot Options menu?
F8
Which of the following is not a protocol used for mobile device email?
FTP
What does a duplexer do?
Facilitates printing on two sides
A 4-pin fan cannot be used on a motherboard that has a 3-pin motherboard connector.
False
A best practice is to attach a USB device while the computer is in standby or sleep mode.
False
What file manager is used in OS X?
Finder
What type of memory do SSDs use?
Flash
Which type of memory does a USB thumb drive use in today's market?
Flash
What Control Panel is used to control what drives and folders are searched when the Search feature is used?
Folder Options
What UNIX tool allows the creation, deletion, and resizing of disk partitions?
GParted
Which device properties tab is used to check the device status to see whether any resource conflicts exist?
General
Refer to the graphic. A user has a set of USB speakers. Which port is going to be used to connect the speakers?
Green port (C)
Which term is used to describe all of the electronic components being at the same voltage potential?
Grounding
Which video port can carry both audio and video?
HDMI
Which computer design would more likely have a Linux operating system in the corporate environment?
HTPC
Which type of computer design would be applicable to a room in a home that has an oversized TV, surround sound speakers, wireless connectivity, and multiple gaming devices?
HTPC
Which security issue relates to printing?
Hard drive caching
What is virtual memory?
Hard drive space that is used for additional memory storage
Which Windows Control Panel category is used to configure the system for a person who wants to use the mouse with his left hand?
Hardware and Sound
What Windows 10 feature is a biometric device application that supports facial recognition and fingerprint detection?
Hello
What is the purpose of a SIM card in a mobile device?
Hold IMSI and other information such as contacts and phone services
Which two of the following technologies use the traditional phone network?
ISDN, 56K modem
Which technology allows one processor to handle tasks as if two processors were installed?
Hyper-Threading
What Microsoft virtualization product comes with Windows 8 Professional or Windows 10 Pro?
Hyper-V
If you use OS X or iOS devices, what can you use to save documents?
I-Cloud
What standard is associated with FireWire?
IEEE 1394
Which two addresses are associated with an Ethernet NIC?
IP address, MAC address
Which technology is used by a hardware device to signal the CPU that they want the attention of the processor?
IRQ
What does it mean to change your perspective when troubleshooting?
Imagine the problem through the user or another technician's eyes.
Where are Windows hardware and application software details stored?
In the registry
Where would the number and type of characters required for a corporate password be documented?
In the security policy
In what instance would a technician use a toner vacuum?
Inside a laser printer
What recommendation should a technician give for a computer in the garden section of a home improvement store. Note that the computer is not out in the weather, but is not air conditioned. This section of the store has portions of it that are susceptible to the weather.
Install additional cooling devices.
Which two of the following can be applied to a lint-free cloth to clean an LCD? (Choose two.)
Isopropyl alcohol, Water
As a technician, what danger does the part of a laser printer that is not earth friendly pose?
It can cause headaches or eye irritation.
What is different about a DDR4L module compared to a DDR4 module?
It is lower in voltage.
You use a Windows tool to manage a particular hard drive that came with the system. You see a partition marked as an EFI partition. What is the purpose of this partition?
It is used to hold specific applications that can be accessed and used before the operating system loads.
Refer to the graphic of a CPU socket. What is the purpose of the handle on the right side of the processor?
It is used to release and secure the processor into the socket.
What is the purpose of a FCM?
It predicts what data is going to be used and then puts appropriate data on an SSD.
How does Windows decide which printer is used when multiple ones are available?
It uses the printer marked as the default printer.
Which technology is commonly used to reset the BIOS?
Jumper
Which technology allows multiple computers to use a single monitor?
KVM
What device allows two computers to share the same displays, keyboard, and mouse?
KVM switch
What is at the heart of every operating system?
Kernel
Which two ports sometimes are identical in shape, size, and conductors? (Select two.)
Keyboard, mouse
Which Mac tool is used to help manage your passwords?
Keychain Access
Which type of cache memory is fastest for the processor to use?
L1
In OS X, what is the dock-light shortcut bar on the left side of a Mac screen?
Launcher
Which BIOS option would be used to locate and/or lock a mobile device from a remote location?
LoJack
What is a common indication that the CMOS battery is failing?
Loss of date and/or time
Which technology would be best to use in a small company where the number of devices that can connect to the wireless network are limited and controlled?
MAC filtering
What command is used to create a directory?
MD
Which interface is used to create synthesized music?
MIDI
Which technology is used by both 802.11n and 802.11ac devices?
MIMO
Which type of message format is used to send photos or video across a cellular network?
MMS
A new service manager is cleaning out the storeroom and discovers a very old bottle of rubber roller cleaner. The store no longer services printers. What two items would contain information about how the contents should be disposed of? (Choose two.)
MSDS, SDS
What iOS-based app is commonly used for email?
The _____ is a place where one can access options for an open Mac application.
Menu Bar
What smart card reader technology allows specific types of wireless devices to perform financial and ticketing transactions?
NFC
What is the most popular file system in use today?
NTFS
Which Windows file system supports encryption and compression?
NTFS
In Ubuntu, what is an example of a file manager?
Nautilus
At which layer of the OSI model would the Internet Protocol (IP) operate?
Network
Can SSDs have head crashes?
No
Can a DDR4 module fit in a DDR3 slot?
No
Which Windows tool could be used by a technician to document the steps taken to solve a technical problem?
Notepad
What happens when an ESD strip and a computer are at the same voltage potential?
Nothing. This is a best practice.
Which portion of the desktop is used to eject flash drives?
Notification area
Which of the following might be considered when buying a case?
Number of drive bays, Size and form factor, Number and placement of fans, Ease of accessing drive bays
Which video technology has a wide viewing angle?
OLED
What is the name of a division within the Federal Department of Labor that enforces standards regarding workplace safety?
OSHA
At what frequency/frequencies does 802.11ac operate?
Only 5GHz
What type of operating system allows vendors to use the core source code and gives vendors the ability to customize an operating system?
Open source
Which type of application can be downloaded and modified without penalty?
Open source
Which expansion slot has the potential for being the fastest?
PCIe
Which type of adapter is best for PC video?
PCIe
Which Windows Control Panel is used to configure throttle management?
Power Options
A technician has been told that a keyboard is not responding at all. What can the technician do quickly to determine whether that is true?
Press the Caps Lock key to see whether a light illuminates.
What is the most likely problem if a printer is printing strange characters with every print job?
Print driver
What Windows Explorer Internet Options tab is used to enable a pop-up blocker?
Privacy
What is a hotspot?
Providing Internet access to nearby devices
Which wireless technologies are used with input and output devices? (Select all that apply.)
Radio, Bluetooth, NFC, IR
What security threat involves money?
Ransomware
Which Windows Advanced Boot Option is used if system recovery tools are installed on the hard disk?
Repair Your Computer
You have been asked to look at a one year old machine that displays a message that SPD device data is missing. What will you do?
Replace the memory module.
You suspect a particular computer part, swap it out, and discover that the part did not solve the problem. What will you do next?
Replace the part with the original part.
How can a technician get a context menu to appear?
Right-click or tap and briefly hold on an option.
Which technology is used to access the operating system in order to do administrative things?
Rootkit
Which internal drive type is more likely to be seen in a new home computer today?
SATA
Which laser printer part has a rubber or cork surface that rubs against the paper as it is picked up?
Separate pad
What BIOS option allows a technician to enable an integrated port and set a BIOS password?
Setup
On a Mac, which option is used to interact with the operating system?
Shell
What should a technician do when dealing with an irate customer?
Show empathy.
What is a technician considering when replacing a power supply and considering its form factor?
Size
Which of the following does a person use to update a computer using Ubuntu?
Software Updater tool
Refer to the graphic of a sound card. What type of adapter would have ports like this on it?
Sound
What is a great tool to know when searching for a specific file on a Mac?
Spotlight
What is the purpose of a Wi-Fi analyzer?
To identify wireless networks in a particular area
Which network protocol ensures delivery?
TCP
A customer is getting too close. What can you do in this situation?
Take a step back.
What Windows application is used to see current memory utilization in real time?
Task Manager
To what agencies would a company report phishing?
The agency from which the contact was received
Which mobile device component is more likely to be required to be replaced when the device has been subjected to extreme temperatures?
The battery
Which statement is true about a monitor's refresh rate?
The lower the resolution, the faster the refresh rate.
Consider a motherboard that shows a specification of PCI-E version 2.0 xWhat does the x16 represent?
The maximum number of bi-directional transmission lanes supported
What is resolution as it relates to displays?
The maximum number of pixels
A technician receives a complaint about a computer being slow to respond to typed keystrokes. The technician installs more memory and a new keyboard. The customer is happy. What, if anything, could have been done better?
The technician could have tried swapping the keyboard to see if that would fix the problem. Because the technician swapped two components, he does not know which one of them actually solves the problem. This is a waste of money and time, and it shows poor technical skills.
What is an optical drive's x factor?
The type of drive based on its speed
Which technology is used by the small printers used at gas pumps, trade shows, or retail establishments?
Thermal
Why should a technician be able to use a tool such as the Windows Snipping Tool?
To be able to capture what is on the screen
When would a tone generator and probe be used?
To check fiber cabling
Why would a laptop contain a cellular card?
To connect the laptop to the cell phone network
Refer to the graphic of a CMOS battery. What is the purpose of the designated component?
To store BIOS settings when the computer is powered off
Which network tool would more likely be used in a wiring closet than any other wiring situation?
Toner probe
What is the purpose of an SSID?
Uniquely identifies a wireless network
How can you upgrade a PC's cache memory?
Upgrade the processor.
Which term relates to the speed in which a file is uploaded from a home computer to a file server at work?
Upstream
After inserting a card into a card reader, now the media does not appear in Windows File Explorer. What should the person do?
Use the Safely Remove Hardware and Eject Media tool, unplug the card reader, reattach the card reader, and see whether the media is now seen.
How would you easily test connectivity between two Windows host computers?
Use the ping command.
How can you test whether the scanner glass is adequately clean and free of scratches?
Use the scanner without a document loaded on the glass.
Which port adapter would convert from an analog signal to a digital signal?
VGA-to-DVI
Which security technology would be used to have secure data communication with a corporate network across the Internet?
VPN
_____ is used to connect one or more devices through a public network.
VPN
You need to upload video from a camera used to tape a class and convert it to a format that can be used on the Internet. Which of the following is most likely going to be used for this task?
Video capture card
In what instance would an AUP be relevant?
When someone has requested access to a shared folder or rights to a particular part of a system
When would a technician use a loopback plug?
When testing a particular port
When would the bootrec /fixmbr command be used?
When the computer shows the Invalid boot disk error
Which Internet connectivity option might be used in the western part of the United States to get Internet service to remote locations as well as transmit data between Internet provider sites?
Wi-MAX
Which technology might be used for trucks or trains?
WiBro
Which of the following is an operating system?
Windows 8.1
Which Windows application is used to copy and move files and folders?
Windows Explorer
Which two Windows applications are used to copy and move files and folders?
Windows Explorer, File Explorer
Which of the following is a mobile device operating system?
Windows Mobile
Where is the heating element commonly found in a thermal printer?
With the print head assembly
Can a USB port provide power to a device?
Yes
Can an IEEE 802.11n wireless NIC attach to an 802.11ac access point?
Yes
Where is the first place you should go to learn of how to dispose of broken electronics?
Your supervisor
Which technology detects screen orientation and adapts what is shown on the screen based on that orientation?
accelerometer
Which computer part installs into an expansion slot?
adapter
What should you use to store adapters and motherboards when not in use for extended periods of time?
antistatic bag
You should use a/an _____ when installing an adapter into a PC.
antistatic wrist strap
_____ is the capacity of the communication channel that is also known as throughput or line speed.
bandwidth
Bandwidth is measured in _____.
bps
What type of memory speeds up processor operations?
cache
What command is used to locate and reorder files in contiguous order?
defrag
Which multimedia device commonly uses a pen as an input device?
digitizer
Which multimedia device is commonly used to draw pictures?
digitizer
Which device would attach to the port shown in the graphic? (DVI-D port)
display
Which components are output devices? (Select all that apply.)
display, speakers, printer
Consider the following path: C:\Users\Cheryl\Documents\Chap1.docx Which of the following is the file extension?
docx
A user is accessing a web site. Is this an upstream or a downstream transfer?
downstream
Which memory technology recommends having matching memory modules?
dual-channeling
Which command is used to determine whether a wireless adapter received an IP address?
iwconfig
Refer to the graphic of a PS/2 to USB adapter. The two adapters shown are the same adapter. The graphic shows each end of the adapter. What device would this adapter be used to attach to a PC?
keyboard
What is the first thing to check when having a cable or DSL modem problem?
lights on the modem
Which of the following would help with tailgating?
mantrap
Which device would the technician need to consider IOPS in the computer design?
mechanical and SSD storage devices
Which specification might be relevant to choosing a processor?
nanometers
Which command is used to add a workstation to a network domain?
netdom
Someone buys a cheap game at a store and then gives the same game to the neighbor to install. Which term describes this act?
piracy
If an impact printer output shows light and then dark, what is the first part to check?
ribbon
What networking device operates at Layer 3 and is responsible for getting data from one network to a remote network?
router
Which command launches System Restore from a command prompt?
rstrui
What two items would be used when a technician is working in a subbasement wiring closet that is filled with dust, mildew, mold, and debris? (Choose two.)
safety goggles, air filter/mask
What are the three most important safety items that should be in your technical field kit?
safety googles, latex or nonlatex gloves, and a dust mask
Which two devices convert light into digital bits?
scanner, digital camera
What plastic tool is used for removing laptop and mobile device plastic parts?
scribe
Which security threat poses as a legitimate source because it contains personal information that is legitimate?
spear phishing
Which technology is more likely to be found in mobile devices and laptops than desktop computers?
storage cards
What part of the copy command structure/format would be mandatory no matter where the technician is located in the directory structure?
the copy command
Which maintenance item is more likely to be different for a laser printer than any other type of printer?
vacuum
An ATX power supply has two 8-pin connectors. What are the purposes of the two connectors? (Choose two.)
video adapter, CPU power
Which of the following interfaces can be used to connect a laser printer to a PC?
wireless, RJ-45, USB
