ch 1, 2, 4, 12, 13 quiz mult. choice/true or false

Antonio does not like the way Barry is talking about his company. Antonio asks Barry to clarify his comments. This is a good communication technique because ita. allows him to learn Barry's perspective without jumping to conclusions. b. prevents Barry from coming up with any more ideas he doesn't like. c. makes Barry feel less confident and more likely to give in to Antonio's ideas. d. allows Barry to see Antonio's perspective.

a

Around seven items can be stored in a. short-term memory. b. long-term memory. c. automatic attention. d. selective attention.

a

Erika took out a loan, and her banker explained when the first payment would be due. This is an example of the ______Blank function of language. a. instrumental b. creative c. analytical d. social

a

In an outline, what is located between the final supporting point for main point #1 and main point #2? a. a transition b. a conclusion c. a title d. a visual aid

a

In the sentence, "Dude, that's a mean thing to say," which word is an example of slang? a. dude b. mean c. thing d. say

a

Information overload will most likely occur in which of the following situations? a. A speaker tries to cram as much information as possible into the time allowed. b. A speaker uses language and ideas that are concrete and understandable by the audience. c. A speaker uses highly technical language with a group of well-educated scientists. d. A speaker includes three main points in a speech.

a

Ivan has carefully researched, prepared, and practiced his speech. When the day comes, he delivers his presentation smoothly and only glances at his notes a few times. What mode of delivery has Ivan used? a. extemporaneousCorrect b. impromptu c. manuscript d. memorized

a

One characteristic of words is that they a.can change meaning over time. b. mean the same thing to everyone. c. are the opposite of symbols. d. are a perfect means of transmission.

a

One of the most effective listening techniques to use during face-to-face conversation is to a. repeat back what the other person said in your own words. b. take notes on your smartphone or other electronic device. c. plan what your reply will be before the other person finishes talking. d. avoid making eye contact because it is aggressive.

a

People try to control their manner, their appearance, and their setting in order to manage the ______Blank they present to the world. a. identity b. feedback c. relationships d. opinions

a

Rita believes that most people exaggerate, so she does not believe her friend who claims to have met an actor. What barrier to listening is affecting Rita? a. personal bias b. semantic distractions c. physical distractions d. experiential superiority

a

Violet told Tom that her brother "must make restitution to his former employer to the tune of $50,000 on account of his desire to prematurely terminate his contract and execute his skills with another employer." Which is the BEST example of how Tom could respond to Violet and show he was listening and clearly understands what she said? a."You mean if he leaves to work somewhere else, he has to pay them $50,000?" b. "What did you say your brother's name is again?" c. "Your brother needs to find a

a

Which of the following scenarios best exemplifies the transaction model of communication? a. A group of friends send each other a flurry of overlapping text messages as they try to decide where to meet after work. b. A sales manager sends an email blast to the sales force to announce the release of a new product. c. Claude breaks up with his partner after she accidentally copies him on an email to her ex. d. Cherise writes a long letter about her visit to Haiti and sends it by snail mail to he

a

Which of the following are examples of information overload? a. A speaker tells an interested audience more than they ever wanted to know about a subject. b. A speaker tells an interested audience more than they ever wanted to know about a subject. c. A speaker uses language or ideas that are beyond the audience's ability to understand. d. A speaker includes eight main points in the ten minutes allowed for the speech.

a,c,d are right

Anna walked up to Malik, tore the birthday card he sent her into pieces, threw them in the air, and walked away. This demonstrates a. verbal communication b. nonverbal communication. c. intrapersonal communication d. ineffective communication.

b

Fernanda asks a friend to give her some advice about involving the audience in her upcoming presentation. Which of the following pieces of advice would be true? a. Involving the audience distracts from the message of the presentation. b. Getting the audience involved shows them that the topic is relevant to their lives. c. Involving the audience is time consuming. d. Getting the audience involved is a cover up for a lack of good presentational skills.

b

Jasmine's speech topic is "How to write a cover letter," so her goal is most likely to do which of the following? a. to clarify a complex issue b. to demonstrate something useful c. to show how things relate in space d. to entertain the audience

b

What a speaker really wants is known as a. content. b. intent. c. empathy. d. bias.

b

When Ming's father said, "I wish I didn't have to cook dinner every night," Ming interpreted the statement to mean that she should offer to cook. This is an example of a.encoding b. decoding. c.nonverbal communication d. denotative meaning.

b

Which of the following is an example of perception affecting listening? a. being distracted by the background music in a restaurant b. tuning out older people because of the belief that they will be boring c. growing too angry over a particular word to listen any further d. pretending to pay attention but planning weekend activities

b

Eduardo could not really understand what Morton meant by suggesting Eduardo eat at a new restaurant if he wanted a "unique experience." What is a good strategy for Eduardo to use in this situation? a. criticize Morton for not being clear b. pretend to understand Morton c. ask Morton what he means d. make his own conclusions about what Morton meant

c

Enrique has just given a presentation on custom motorcycles. As a visual aid, he brought in a beautiful custom bike and placed it where it was visible from the entire room. He was proud of his speech and knew his audience loved the visual; even he could not take his eyes off of the bike throughout the entire speech. After the speech, when he asked some people for their reactions, he was disappointed to learn that most of them were not impressed by his speech. Enrique realized that his mistake wa

c

In which of the following places are you most likely to be careful about the type of speech you use? a. in the stands of a sports stadium b. on a construction site c. in a courtroom d. in your own home

c

Terry wants to stop making annoying nervous movements with his hands. Which of the following is a recommended method for doing this? a. Terry should restate the same sentence five times when he catches himself making the gesture. b. Terry should stand near a wall and monitor his shadow for movements. c. Terry can have a friend watch and lightly clap each time he makes the movement. d. Terry should practice while wearing mittens so he can't move his hands.

c

The U.S. president often writes out the entire State of the Union Address in advance and then reads it off a teleprompter. Which mode of delivery is this? a. extemporaneous mode b. impromptu mode c. manuscript mode d. memorized mode

c

What can speakers do to improve the gestures they use during a speech? a. take an acting course to learn new gestures. b. Keep gestures as low key as possible. c. Use gestures that express what they are feeling.Correct d. Make one unusual gesture for each main point.

c

What is the ultimate goal of performing a perception check? a. to describe the behavior or feature you observedIncorrect b. to suggest plausible interpretations of an observed behavior or feature c. to understand another person and that person's messages more accurately d. to request verification of another person's interpretation of a situation

c

Which of the following is an example of listening? a. being aware that music is playing in the office b. jumping when someone yells, "Boo!" in your ear c. trying to connect various details of a friend's story d. lying awake at night because the neighbor's dog is barking

c

A parent and teenaged child are discussing a big new scratch in the car the teen had borrowed the night before. The teen looks hostile and defensive. Which of the following would be the most appropriate way for the parent to start a perception check of their interaction? a. You're so angry. Is there any reason I shouldn't assume it was your fault? b. If you're so defensive, it must be your fault. c. If it's your fault, you're grounded. d. You seem to think I assume it's your fault. C

d

What is the best way for you to communicate to an audience that you are speaking purposefully? a. Make very dramatic gestures. b. Talk in a consistently loud voice. c. Pace back and forth. d. Maintain eye contact.

d

Which of the following aspects of modern life poses the biggest challenge to identity management? a. contemporary fashion b. a slumping economy c. frequent moves d. social media

d

An analogy is an oral presentation and interpretation of a story, a description, or an event. t or f

f

Communication is a product, not a process. t or f

f

Pronunciation is the production of sounds. t or f

f

Trait apprehension is nervousness about speaking only in specific circumstances. t or f

f

People play two roles in the communication process; they can be both the source or the receiver of messages. t or f

t

Rhetorical questions are questions that are asked for effect, with no answer expected. t or f

t

Speakers use both verbal and nonverbal signals to indicate that they want to start and stop a conversation. t or f

t

Spending time practicing a textbook's tips for how to use note cards gracefully is an example of skills training. t or f

t

Your pre-existing opinions can affect your ability to listen accurately. t or f

t