Ch. 1

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Which of the following is NOT one of the four reasons that we study OM?

We want to understand what marketing managers do.

Which of the following OM decisions determine how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?

process and capacity design

The production process at Hard Rock Cafe does NOT include which of the following activities?

advertising

Which of the following activities at a commercial bank is NOT an operations activity?

auditing

The economic activities that typically produce an intangible product are referred to as

services

Which of the following is NOT a characteristic of services?

standardized product

Competition in the 21st century is no longer between companies; it is between

supply chains

In general, the supply chain starts with

the provider of basic raw materials

Which of the following is an example of a "hidden" production function?

transplanting a liver

Which of the following is NOT considered to be a stakeholder?

Competitiors

Which of the following best defines scheduling?

Determines and implements intermediate- and short term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.

The person who introduced standardized, interchangeable parts was

Eli Whitney

Which of the following organizations does NOT belong to the service sector?

Ford Motor Company

The father of scientific management is

Frederick W. Taylor

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every level?

Inventory provides safety against higher than expected demand

Which of these statements accurately captures a current trend in operations?

Rapid product development

What is the main goal for mass customization?

The goal is to produce customized products, whenever and wherever needed.

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

W. Edwards Deming

A global network of organizations and activities that supply a firm with goods and services is referred to as

a supply chain

The service sector constitutes what percentage of employment in the United States?

between 80% to 90%

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe?

filing a tax return

Which operations function at a manufacturing facility strives for the efficient use of machines, space, and personnel?

industrial engineering

Productivity increases when

inputs decrease while outputs remain the same

Which of these is NOT one of the basic functions of the management process?

inspecting

Which of the following trends is NOT part of the exciting OM challenges facing operations managers?

local focus

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains?

marketing

Which of these is NOT one of the 10 strategic OM decisions?

marketing

A large percentage of the revenue of most firms is spent on which function?

operations

Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment?

process and capacity design

The creation of goods and services is referred to as:

production

Which of the following is NOT considered to be one of the three primary functions that all organizations perform?

research and development

Which of the following activities at an airline is NOT an operations activity?

sales

Which of the following does NOT contribute to OM?

unsystematic processing of data


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