ch 10
A team has 10 communication channels between its various members. Using the formula number of communication channels =n(n-1)/2, where n is teh number of people in the team, the team has ________ members
5
___________ describe where the project stands at a specific point in time
status reports
______________ address where the project stands in terms of meeting scope, time, and cost goals
status reports
Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable
true
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
Using the formula for calculating the number of communication channels, how many channels would five people require?
10
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
Call Phil in for a private meeting to appreciate his work
The email is the most appropriate medium for all types of communications.
False
Which of the following is true of push communications?
Information is sent to recipients without their request
A(n) _____________ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend
agenda
An example of pull communications is _____________
blogs
Many experts agree that the greatest threat to the success of any project, especially IT projects, is a failure to ____________
communicate
E-mail communication is most suited for:
communicating routine information
A(n) ___________ is a document that guides project communications
communications management plan
______________ monitoring and controlling project communications to ensure that stakeholder communication needs are met
controlling communications
According to the guidelines provided by Practical Communications, Inc., a(n)________________ is a medium that is "excellent" for encouraging creative thinking.
While trying to assess commitment of project stakeholders, a(n)____________ meeting or a Web conference might be the most appropriate medium to use
face-to-face
According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face to face interaction?
facial expression
Communication becomes simpler when you increase the number of team members
false
Geographic location and cultural background have no impact on communications
false
Improving an organizatino's ability to communication is an easy process
false
Minutes must be a comprehensive report of the meeting that was scheduled
false
As the number of people involved in a project ___________, the complexity of communications _____________
increases, increases
_____________ can create communication problems; words may have different meanings in different languages
language barriers
Project managers should try to __________ the size of teams or sub teams to avoid making communications to complex
limit
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
meetings
The formula to determine the number of communication channels is ___________, where n is the number of people involved.
n(n-1)/2
An important technique for ____________ is the status review meeting
performance reporting
_____________ are normally provided as status reports or progress reports
performance reports
The output of the ____________ process is a communications management plan
planning communications
____________ involves determining the information and communications needs of the stakeholders
planning communications
The outputs of the ____________ process are communications management plan and project documents updates.
planning communications management
Microsoft Office Enterprise Project Management Solution has a(n) __________ tool that provides a centralized and consolidated view of programs and projects.
portfolio management
____________ describe what the project team has accomplished during a certain period
progress reports
____________ are a complete set of organized project records that provide an accurate history of the project.
project archives
The main goal of controlling communications is to ensure the optimal flow of information throughout the entire ___________
project life cycle
All meetings must have a(n) ________ and intended outcome
purpose
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
short face to face meetings
The ____________ analysis includes information such as the contract person for the information, when the information is due, and the preferred format for the information
stakeholder communications
The __________ line for any e-mail messages you write should clearly state the intention of the e-mail
subject
__________ often create consolidated progress reports based on the information received from team members
team leaders
A facilitator can help the team solve any communication problems
true
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications
true
People have different personality traits that often affect their communication preferences
true
Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.
true
Rarely does the reciever interpret a message exactly as the sender intended
true
Status reports can take various formats depending on the stakeholders' needs
true
A(n) ____________ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project
well-run meeting
_____________ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing
Interactive
A(n) ___________ allows users to create custom Web sites to access documents and applications stored on shared devices.
SharePoint portal
A(n) ____________ must include suggested methods or technologies for conveying the information
communications management plan
Managing communications is part of the _________ process of the communications management
executing
Project members should either have strong technical skills or soft skills
false
The project summary report is a summary of all the lessons-learned reports
false
______________ predict future project status and progress based on past information and trends.
forecasts
Which of the following questions is typically addressed by a project forecast?
how much more money will be needed to complete the project?
According to the guidelines provided by Practical Communications, Inc., a(n) ____________ is the most appropriate medium for giving complex instructions.
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _______________ is the most inappropriate medium for addressing negative behavior
meeting
Do not have a meeting if there is a better way of achieving the objective at hand
true
Good information technology project managers must have strong technical and communication skills
true
In a project, communication badly exponentially increases the possibility of making mistakes
true
It is extremely important to document any changes in technical specifications that might affect product performance
true
The communications management plan varies with the needs of the project
true
Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
virtual
An example of push communication is ____________
voice mails
A(n) ___________ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
wiki
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
if the entire message can fit in the subject line, put it there
The items discussed in a(n) _____________ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
lessons-learned report
