Ch 10
Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language
58
__________involves managing communications to satisfy the needsand expectations of project stakeholders and to resolve issues
Administering procurements
E-mail is always an appropriate medium for all types of communications
F
Getting project information to the right people at the right time and in a useful format is notas important as developing the information in the first place.
F
Instead of knowing the people working on their projects and developing a trustingrelationship with them, many colleagues and managers should want to focus on getting
F
It is common to find someone with a natural ability for both communication and technicalskills
F
It is not good practice to include time for informal meetings with customers to help developrelationships and provide staff to assist in relationship management
F
It is not important to document any changes in technical specifications that might affect product performance.
F
People have a tendency to want to report bad information
F
Project managers must realize that all conflict is bad
F
Project team members rarely need to see all project documentation
F
Team members often create consolidated progress reports based on the information receivedfrom team leaders
F
The communications management plan should not address frequency of communication
F
The gap between users and developers decreases as technology advances
F
The information technology field is relatively stable and unchanging
F
You can assume that a task originally scheduled to take two months of one person's time can be done in one month by two people
F
You can separate technical skills and soft skills when working on information technology projects
F
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications
T
By analyzing stakeholder communications needs, you can avoid wasting time or money oncreating or disseminating unnecessary information.
T
Communicating badly exponentially increases the possibility of making fatal mistakes
T
Consistent communication helps organizations improve project communications, especiallyfor programs composed of multiple projects.
T
Do not have a meeting if there is a better way of achieving the objective at hand
T
Emotional conflict, which stems from personality clashes and misunderstandings, oftendepresses team performance
T
Many WBSs include a section for project communications to ensure that reporting keyinformation is a project deliverable.
T
Many projects have each team member prepare a monthly or sometimes weekly progressreport
T
Most educational systems for information technology graduates promote strong technicalskills over strong communication and social skills
T
Not understanding how to communicate effectively with other cultures and people of diverse backgrounds hurts projects and businesses
T
Project managers should lead their teams in developing norms for dealing with various typesof conflicts that might arise on their projects
T
Rarely does the receiver interpret a message exactly as the sender intended
T
Status reports can take various formats depending on the stakeholders' needs.
T
The communications management plan will vary with the needs of the project
T
When using the confrontation mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements
T
Some professionals refuse to attend meetings if they do not have a(n) ____________________ ahead of time
agenda
It is important to put information in context, especially if it is ____________________ news
bad
Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to ___________________
communicate
(n) ___________________________________ is a document that guides project communications
communications management plan
With the ____, project managers use a give-and-take approach to resolving conflicts.
compromise mode
When the stakes are high, ____________________ is never far away
conflict
Research indicates that project managers favor using ____ for conflict resolution over the other four modes
confrontation
The ____ mode is also called the problem-solving mode.
confrontation
The communications management plan can be part of the team ____
contract
Many studies define project success as meeting project scope, time, and ____________________ goals
cost
_________________ e-mail that you do not need to save or respond to
delete
According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible
determining who should attend the meeting
__ involves making needed information available to project stakeholders in a timely manner
distributing information
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is "excellent" for encouraging creative thinking
Understanding the stakeholders' ____________________ can help in managing issues.
expectations
Project sponsors can usually rank scope, time, and cost goals in order of importance in a(n) ____
expectations management matrix
The ______________________________ includes a list of measures of success as well as priorities,expectations, and guidelines related to each measure.
expectations management matrix
Many users prefer ____ to learn how to use a new system
face to face meetings
1. Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents.
false
Project managers cannot tailor the format of issue logs.
false
You can assume that a task originally scheduled to take two months of one person's time can be done in one month by two people.
false
When using the ____, project managers exert their viewpoint at the potential expense of another viewpoint
forcing mode
____ predict future project status and progress based on past information and trends
forecasts
There are ____ main processes in project communications management.
four
Project team members may become stagnant or develop ___________________ conformance to the values or ethical standards of a group/ if there are no conflicting viewpoints on various aspects of a project
group think
Often, many non-technical professionals from colleagues to managers prefer to ____ about projectinformation to try to find pertinent information
have a two-way conversation
As the number of people involved in a project ____, the complexity of communications ___
increases - increases
____ employees are also more likely to enroll voluntarily in classes on the latest technology than those ondeveloping their soft skills
individual
It takes ____ to help improve communication
leadership
A(n) _________________________ is a reflective statement documenting important things a team has learned from working on a project
lessons learned report
Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the projectwas successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen,the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
lessons learned report
Project managers should try to ____________________ the size of teams or sub teams to avoid makingcommunications too complex
limit / decrease
Many experts believe that the difference between good project managers and excellent project managers istheir ability to nurture relationships and use empathic ____________________ skills
listening
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the most appropriatemethod for giving complex instructions
meeting
Two people have ____ communications channel
one
_______________________ keeps stakeholders informed about how resources are being used to achieve project objectives
performance reporting
The output of the ____ process is a communications management plan
planning communications
___ involves determining the information and communications needs of the stakeholders
planning communications
Team leaders often create consolidated ____________________ based on the information received from teammembers.
progress reports
___ describe what the project team has accomplished during a certain period
progress reports
___ are a complete set of organized project records that provide an accurate history of the project
project archives
All meetings should have a(n) ____________________ and intended outcome
purpose
The outputs of the ____________________ process are performance reports, organizational process assetsupdates, and change requests
reporting performance
___ involves collecting and disseminating performance information, including status reports, progressmeasurement, and forecasting.
reporting performance
Communication skills training usually includes ____________________ activities in which participants learn concepts such as building rapport
role playing
According to the guideline governing ____, designate someone to take minutes and send the minutes out soonafter the meeting.
running the meeting professionally
Many practitioners define project success as ____
satisfying the customer / sponsor
___ issues cause the most conflicts over the project life cycle
schedule
The ____________________ statement clearly defines mandatory requirements and optional requirements.
scope
___ are often more effective, particularly for sensitive information
short face to face meetings
Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings
short, frequent
Four people have ____ communications channel
six
When using the ____, the project manager deemphasizes or avoids areas of differences and emphasizes areasof agreement
smoothing mode
The _________________________ analysis includes information such as the contact person for theinformation, when the information is due, and the preferred format for the information
stakeholder communications
The ____ serves as a good starting point for information distribution.
stakeholder communicationsanalysis
Having ____ review and approve all stakeholder communications analysis will ensure that the information iscorrect and useful
stakeholders
An important technique for performance reporting is the ____________________ review meeting.
status
___ describe where the project stands at a specific point in time
status reports
___ are a good way to highlight information provided in important project documents, empower people to beaccountable for their work, and have face-to-face discussions about important project issues
status review meeting
The ____ line for any e-mail messages you write should clearly state the intention of the e-mail.
subject
___________________ can facilitate the process of distributing information, when used properly.
technology
Communicating badly exponentially increases the possibility of making fatal mistakes.
true
When using the confrontation mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements
true
Many information technology professionals work on ____________________ projects where they never meettheir project sponsors, other team members, or other project stakeholders
virtual
Information regarding the content of essential project communications comes from the ____
wbs
According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only inappropriatemethod for expressing support/appreciation
web site
The ____________________ approach is the least desirable conflict-handling mode
withdrawal
When using the ____, project managers retreat or withdraw from an actual or potential disagreement
withdrawl mode
