CH 10 Motivating Employees

________ theory states that employees look for fairness in the workplace as compared to others before deciding to perform.

Equity

Which theory states that an individual will not put forth effort without first evaluating their ability to perform the task and the value they place on the reward?

Expectancy theory

Gen X managers generally:

give employees good feedback value results rather than hours at work are good at allowing workers to have autonomy to get the job done

characteristics of the millennial generation include quizlet

having cell phones having been raised by indulgent parents always having the Internet in their world

Baby Boomer

1946-1964

Generation X

1965-1980

Job enrichment theory is based on the higher level motivators of which theorists?

Abraham Maslow Frederick Herzberg

Generation Z

After 1995

Which of the following theories of motivation is the basis for Management by Objectives?

Drucker's Goal-setting theory

The idea that setting ambitious, but attainable goals can motivate workers and improve performance if the goals are accepted and accompanied by feedback and facilitated by organizational conditions is at the heart of which motivation theory?

Drucker's goal-setting theory

The study that asked workers to rank a list of job-related factors in order of what motivated them most was a new direction taken by:

Frederick Herzberg

The tendency of people to behave differently when they know they are being studied is the:

Hawthorne Effect

To which part of the theories is job enrichment most closely related?

Herzberg's higher-level motivators

Millennials generally don't remember a time without the

Internet

Which element in the work environment was found to be dissatisfying when not present, but when present did not serve as a motivator for workers?

Job security

What two theories concentrate on managers' attitudes and assumptions about workers?

McGregor's Theory Y McGregor's Theory X

Maslow's theory states that once needs are met they:

no longer motivate

More people leave their jobs for:

opportunities to advance their careers

When implementing management by objectives it is a manager's responsibility to involve everyone, commit employees to the goals, monitor progress, and _____ accomplishments

reward

The responsibilities of a manager implementing MBO include:

rewarding employee accomplishments setting goals with the employee

The tendency for people to act differently when they know they are being studied is:

the Hawthorne effect

Generation Y

1980-1995

Which item was listed by workers as creating enthusiasm for job content?

Sense of achievement

A manager that views most employees as motivated to do work is operating under ______, while a manager that views most employees as lazy, is operating under ______.

Theory Y; Theory X

What is the purpose of Management by Objectives?

To motivate all levels of the organization through goal setting and implementation To reward the accomplishment of organization goals To monitor the results of implementing goals

The workers in Herzberg's studies found which three factors of the job environment were NOT motivators for them? a. friendly supervisors b. Sense of achievement c. job security d. pay e. Earned recognition

a. friendly supervisors c. job security d. pay

Managers must recognize that motivating individuals today requires:

a. knowing that generations have different cultures b. familiarity with a variety of cultures from around the world c. understanding of different cultures within a country

According to a survey of recent college graduates, opportunities for ____ are important in attracting and retaining employees.

advancement

Vroom's expectancy theory states that the:

amount of effort an employee exerts on a specific task depends on expectations of the outcome

Gen Xers, Millennials, and Gen Z expect change to be the main _____ in their lives.

constant

Gen X managers are very able to provide employees with ____ because they want more of it themselves.

feedback

Feeling personal satisfaction because you perform well is which type of reward?

intrinsic reward

In a recent survey, what reason was given by nearly half of the respondents when asked what their reason was for changing jobs?

lack of appreciation

A system of goal setting and implementation designed by Peter Drucker is called:

management by objectives

Globalization has created a need for managers to understand cultural differences in order to ____ employees around the world.

motivate

According to Maslow, needs that have already been satisfied no longer provide:

motivation

Herzberg studied job-related factors as they relate to

motivation

According to Herzberg, interest in the work itself is a(n)

motivator

Gen X managers recognize the need to balance____ and life needs

work

The belief that your work makes a difference and gives you satisfaction is an example of:

an intrinsic reward

An employee that is part of Generation X is likely to

be more concerned with economic and career security

Equity theory states that employees:

a. try to maintain equity between what they put into a job and what they get out of it b. compare their inputs and outputs to those of others in similar positions c. perceptions of fairness affect motivation