Ch 12: Employee Challenges, Counseling, and Discipline
Dismissal is ________?
also known as "temptation" or "discharge"
Which of the following can be best categorized as an employee who causes problems?
an employee who leaves early
Identify a true statement about effective discipline.
being calm and relaxed when administering discipline tells an employee that the supervisor is confident of what he or she is doing
The transfer of an employee to a job involving less responsibility and usually lower pay is referred to as a ________?
demotion
Cindy, the supervisor of a marketing team, is concerned about John's continuous poor performance and arranges to have a meeting with him. This session helps Cindy identify that John was facing a problem of substance abuse. She then suggests that John take a disability leave to get treatment. Which of the following approaches to counseling has Cindy adopted?
directive counseling
Identify a fact about aid in evaluation of recovery.
employee assistance programs (EAPs) are voluntary and confidential in nature
A supervisor believes that one of her employees is using the office telephone for excessive personal calls. What should she do?
get the employee's version of the situation
Which of the following is true of the rehabilitation of troubled employees?
it is less costly than hiring and training a new employee
A salesperson in a hardware store has a 10-year-old son with behavior problems, and this is affecting his work. The supervisor gets to know about this and plans counseling sessions with him. In one of these sessions, the supervisor says, "I've noticed that we have not received any more customer complaints about your service and, in fact, one customer told me you went out of your way to help." From the given information, identify the stage in which the process of counseling has most likely reached.
scheduling a follow-up meeting
Identify a true statement about positive discipline.
supervisors should not only punish problem behavior but also reward desirable kinds of behavior
