CH 13

Today, teamwork is considered the cornerstone of future management.

True

The result of too much conflict in the workplace is usually indolence.

False

storming

According to Tuckman's five-stage model of group and team development, what is the second stage in the process?

self-managed

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?

She is playing a task role.

Conflict is a perfectly normal state of affairs.

True

Studies have shown that about 70 percent of workplace learning is informal.

True

norms

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

formal group

A committee investigating the impacts of health care reform on the organization is an example of a(n)

Trust in the workplace is based on authority and control.

False