Ch. 13 vocab
sociopsychological context for conflict
a friendly or hostile context exert different influences on the conflict
personal rejection
a person withholds approval and affection from his or her opponent in conflict, seeking to win the argument by getting the other person to break down in the face of his withdrawal.
content conflicts
center on objects, events, and persons in the world that are usually, though not always, external to the parties involved in the conflict.
temporal context for conflict
conflict immediately after a hard day of work will endanger feeling different from a conflict after an enjoyable dinner.
manipulation
involves the avoidance of open conflict. manipulative person tries to divert conflict by being charming
force
may be emotional or physical:the issues are avoided and the person who "wins" is merely the combatant who exerts the most force.
avoidance
may involve actual physical flight:you may leave the scene or may psychologically tune out all incoming arguments or problems
assertiveness
means acting in your own best interests without denying or infringing on the rights of others.
spontaneity
objective is not to win but to use this to reach a understanding.
physical context for conflict
privately or publicly will influence the way the conflict is conducted as well as the effects that conflict will have.
gunnysacking
the practice of storing up grievances to unload them at another time
verbal aggressiveness
when one person tries to win an argument by inflicting psychological pain, by attacking the other person's self-concept.
win-win solutions
you and the other person both "win"
win-lose solutions
you or other person "wins" the conversation
nonnegotiation
you refuse to discuss the conflict or to listen to the other person's argument
relationship conflicts
younger brother who doesn't obey his older brother, group members who all want the final say in what the group decides, and the mother and daughter who each want to have the final word concerning the daughter's lifestyle.