Ch 14 Connect Assignment

Management

Vanessa is skilled at guiding her employees' behaviors, providing input on their work projects, and motivating them toward accomplishing tasks Andre is great at taking plans and putting them into action with his staff Manuel does a great job budgeting financial resources for his group of workers Kameko is very organized and efficient when getting things done

Which of the following is NOT one of the eight leadership styles proposed by the revised path-goal theory?

servant leadership

Which interpersonal trait is most exemplified by Kalanick's willingness to push managers to operate illegally as long as laws in a particular city weren't actually being enforced and allowance of bad employee behavior as long as it was cancelled out by good performance?

Machiavellianism

Value-based behaviors

Part of your supervisor's success as a leader is due to his ability to create a compelling vision and communicate it in a way that inspires the employees.

Be authentic

Ryan knows that he can get the raise he wants if he puts pressure on his supervisors. But this doesn't feel natural to Ryan, so he decides to take an approach that is truer to who he is Abir is never comfortable getting coworkers to agree with him by reminding them of how good of a friend he's been to them. But he decides to use this tactic anyway because he knows it's more effective than some of the other tactics

Intellectual stimulation

Safiya has a gift for motivating her employees to see the company's shortcomings as exciting opportunities for them to make a difference Marco encourages his workers to question the way things are done at work when something doesn't feel right

Listening

Susan leads a taskforce devoted to increasing student satisfaction. She takes time to learn the views of her teammates, John and Alice, and to be influenced by their input.

Inspirational appeals

The ASPCA influences consumers to donate by showing heart wrenching commercials that feature animals in shelters.

Referent power

There's something charismatic about Zoe that makes others want to work with her and follow her guidance

Rational persuasion

To influence your boss to give you a raise, you presentation that showed your productivity and output over the past five years compared to your coworkers.

Commitment to the growth of people

You have a job offer that includes a mentoring program along with an extensive leadership development program and job rotation.

Stewardship

Your parents are owners of your family business and are going on vacation for a month. Now that you are in college, more mature, and more able after years of working in the business, they are confident in your ability to run the business in their absence. You are now responsible for the business and its employees while they are away

Kalanick's way of leading was one that focused on doing whatever it took for his company to succeed, or ________ power, whereas Khosrowshahi's way of leading is focused on growing and inspiring employees, or ________ power.

personalized; socialized

_______ is NOT a relationship-oriented behavior.

political maneuvering

Fortune magazine says Barra created an image of admiration by "a simple combination of honesty, humbleness, and a seemingly sincere desire to fundamentally change the errors that led to the problems she faced." Based on this quote, what source of power is Barra most likely pursuing?

referent

Coalition tactics

After trying unsuccessfully for months to get your supervisor to change the company vacation policy, you decide to drum up support from all of your coworkers who are unhappy with the policy.

Inspirational motivation

Whenever Desiree speaks to her employees at the company's annual meeting people feel at ease comfortable in engage with her Jaden's employees are drawn to him they tend to feel excited about and supportive of the ideas he presents

The Dunning-Kruger effect is a cognitive bias whereby people who are competent at something are unable to recognize their own competence. And not only do they fail to recognize their own competence, they're also likely to feel that they actually are incompetent.

False

Persuasion

As a leader you try to avoid influencing others with your title or ability to punish them. Instead, you think it's a much better strategy to gently coax people using objective facts.

Part of Barra's changes upon taking over as CEO of General Motors was to focus on getting leaders and employees to demonstrate four key behaviors: ownership, candidness, accountability, and improvement. Which of the four key kinds of transformational leadership behavior does this most closely exhibit?

Idealized influence

Consultation

In order to make a decision that will affect your entire team, you discuss the options with several of your team members and seek their input and advice.

Barra told an audience at the Catalyst Awards that one of her main leadership objectives is to create a happy and productive workforce. She is trying to do this by modeling work-life balance. Based on what you've read, this is most likely ________ leader behavior.

consideration

An Industry Week reporter noted about Barra that, "once she receives diverse input she gauges the efficacy of all ideas and provides feedback. Co-workers and mentors have praised Barra's listening skills and her approachability." Based on this quote, what common influence tactic is Barra utilizing?

consultation

One influence tactic that Khosrowshai is able to rely on for getting buy-in from Uber employees is ________, which is centered around his effort to listen to and make changes based on employee feedback.

consultation

Write down your priorities

Each time Rodney has the urge to buy something he wants but does not need, he makes a note of the item in a list on his phone. Periodically, he reviews this list and gets good perspective on the things he would really like to spend his money on versus those that would have been impulsive and regrettable purchases. Each Sunday evening, Katherine makes a to-do list for the upcoming work week. Seeing everything she'd like to accomplish in one place helps her to allocate appropriate time to her most important tasks.

Leadership

Elisa is the kind of person that workers are drawn to. When she speaks, people are engaged Destiny has a knack for inspiring employees to be their best selves and to commit fully to the organization's objectives Yasir can take an idea for the future and articulate it in a way that makes everyone in the company want to get on board Kenneth makes important decisions for his firm quickly and confidently

Expert power

Everyone voted for Julian to lead the team because of his extensive knowledge of the processes they would be using to complete their upcoming project

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

False

Individualized consideration

Heidi takes the time to individually mentor her employees. This time consuming but she knows how important it is that her workers are actively engaged with senior management Zahid is good at empowering his employees by giving them a lot of responsibility for their work and increasingly challenging assignments

Foresight

Jackie knows that she can push her sales force to push additional products to customers to make this month's sales goal. But she also knows that doing so may mean her team will get lowers sales for next quarter.

Coercive power

Jiro often uses threats to get his staff to achieve desired results

Legitimate power

Lina worked her way up the ladder and was eventually made President of the International Division. This established her formal position of authority in the organization.

Learn to influence

Marques wants to be a great manager and knows this involves learning to influence people effectively. He signs up for a course on power and social influence in business to hone his skills Chloe doesn't try new tactics for influencing her peers or supervisors because she knows that if she isn't good at a tactic now, there's no way to get better at it

Conceptualization

To be effective in his role as production manager, Cole must meet the quarterly production goals. However, he must also effectively balance these short-term objectives with appropriate maintenance down time to assure the equipment functions throughout the year

Be subtle

Nami agrees with every single thing her boss says in every single meeting Eric is skilled at getting people on his side by making understated comments indicating that he shares their opinions on work-related matters

Building community

Nathan is extremely effective at bringing people together, enabling them to see common goals and the benefits of cooperation. As a result, your team is very cohesive and works well together.

Idealized influence

Cai is willing to go the extra mile for the good of her division even if it means making personal sacrifices Liam is known among his workers for his integrity he is honest fair ethical person even when he thinks no one is looking

Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

False

Avoid the Dunning-Kruger effect

Joy avoids dwelling on the mistakes she has made at work or the skills she does not possess. Instead, she focuses almost exclusively on her accomplishments and talents. Braden's company has a policy that employees should seek out opportunities to learn and develop. Each day, employees are expected to improve in at least one small way, whether they learn and use a new vocabulary word, master another element of their complicated software system, learn about a foreign customer, or find out something about a coworker that they did not know before.

Take the time to reflect

Kiara had an unpleasant exchange with her supervisor today when the two of them strongly disagreed about a decision Kiara had made at work. After she got home for the evening, Kiara thought about the incident and tried to consider objectively whether she had indeed made a mistake and what she should have done instead. Antonia's company is offering employees the chance to attend a three-day training seminar on interpersonal skills. At first, Antonia has zero interest in this seminar because she knows that her interpersonal skills are exemplary. But she remembers that there is always room for growth and decides to sign up for the seminar.

Reward power

Samantha gets her employees to do their work by offering something valuable in exchange.

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

Transactional leadership

Rely on the core

Wasim wants to get everyone in his team on board with his suggestion, so he starts making promises to each team member about how he'll help them out the next time they have an idea they want the group to embrace Veronica wants her employees to volunteer at the company's annual charity fundraiser, so she shows them some corporate footage of the people who have been helped by the fundraiser in the past

Relationship-motivated leadership

You are the team leader and your opinion is highly respected by your workers. Recently there's been a great deal of fighting among everyone on the team regarding how they'd like to approach the current project. Sometimes you wish you could get them to stop arguing by threatening to kick the troublemakers off of the team, but you don't actually have the authority to make that decision Your followers are bitter because you were promoted to lead the team and they weren't. They all feel confident in their work because their roles and job duties are very well defined. Although you are the official team leader, you don't have a whole lot of power to reward or punish anyone

Work facilitation behaviors

You are the unofficial coordinator and mentor at work. You schedule, organize, coach, and provide guidance to employees.

Legitimating tactics

You didn't earn as much bonus money as you think you should have, so you speak to your boss and remind him about the company policy regarding how much money you should have earned based on your performance this past year.

Pressure tactics

You don't want to teach an extra class at your university next semester, but your boss subtly reminds you that if you don't do it, your colleagues may rate you poorly on your next performance evaluation.

Empathy

You failed to make your sales quota last quarter, but thankfully your manager shows understanding that this was due to a change at a major customer that was beyond your control. Your manager still sees you as a valuable member of the team and encourages you for the next quarter.

Healing

You were one of two candidates considered for a promotion, but it was given to the other person. Your mentor was very helpful in overcoming your disappointment and explained that the other person was awarded the position due to her seniority.

Representation and networking behaviors

You've volunteered to represent your organization at an upcoming career fair at the local university.

Path-goal clarifying behaviors

Your boss gives regular guidance and feedback to employees during quarterly reviews.

When it comes to empowering employees, both Kalanick and Khosrowshahi have ways of doing so, albeit two different ways. Kalanick was only focused on leading for ________, whereas Khosrowshai does so in many ways while primarily focused on leading for ________.

progress; meaningfulness

According to the revised path-goal theory, into which of the eight leadership behavior categories does Khosrowshahi's ability to listen to the needs of employees most directly fall?

supportive

Barra exhibits key task-oriented and interpersonal attributes. Based on research conducted about the differences between men and women's leadership traits, which of the following traits does Barra exhibit that women typically don't exhibit as much of?

task-oriented leadership

Ingratiating tactics

Before asking you to take a particularly difficult and thankless assignment, your boss spends a few minutes praising all of your recent successes at work.

Awareness

Bill, your boss, explained that he hired you because you possess excellent technical skills, something he admittedly lacks.

"Glad-handing" is not a good long term strategy

Lorenzo wants his boss to give him a good performance review, so every single time he sees her, he pays her a compliment about her clothing, appearance, or something else superficial Danielle feels strongly that the best way to get her boss to notice her hard work is to keep producing and doing a great job, rather than to be a kiss-up

Learn your strengths and weaknesses

Mio would like to have a more positive attitude at work. Mio enlists the help of a close colleague and asks him to keep track whenever she makes negative comments about work. After a few works, she will look at her notes and start to identify some specific ways she can improve. Dabir's company has an annual performance review, but this leaves him with 11 months of almost no input on his work performance each year. He sets up a monthly 30-minutes meeting with his supervisor where he asks for her honest and constructive review of his work performance during the previous month.

Consult rather than legitimate

Shin's subordinates don't like participating in team meetings. Shin reminds them that he is their boss, and if they don't show up, he has the authority to punish them Tia knows that introducing a new software platform at her company is going to be a source of stress for her employees who are accustomed to doing things in the old platform. Therefore, Tia elicits feedback from each employee on what they would like to see in a new platform that the current platform doesn't offer

Interaction facilitation behaviors

Your boss has a unique ability to involve everyone in team discussions and reconcile personal differences among the members.

Exchange tactics

Your boss tells you that if you are willing to work on Thanksgiving week without any days off, she will guarantee that you don't have to work during the next major holiday week

Personal appeals

Your coworker wants you to cover his shift later this week, so he reminds you that the two of you are close and that this is what friends do for one another.

Supportive behaviors

Your new boss has an open-door policy and is very approachable and willing to help his employees whenever they need assistance.

Group-oriented decision making behaviors

Your new boss is using data she collected from you and your coworkers to help her to set goals collectively with all of you on the team.

Task-motivated leadership

Your subordinates are thankful to have you as their leader and their job roles are clearly defined and understood. You also have complete authority to evaluate their performance and to reward and/or punish them. Your followers don't see the need to have you leading them on the current project. In addition, each person on the team is advocating for a different "best way" to achieve the team's goals. Your current position doesn't include very much formal authority that would allow you to direct team members' behaviors

Achievement-oriented behaviors

Your supervisor just gave you a tremendous work opportunity that you aren't sure you are ready for. She reminds you that although she understands this position will be challenging, she's confident that you will rise to the occasion.