Ch 14

The terms "training" and "test" datasets is used for: *artificial intelligence *robotic process automation *advanced planning and scheduling *automatic production software

Artificial intelligence

An advantage of using barcodes is that: *Barcodes can be read remotely *Barcodes are difficult to copy *Barcodes are very inexpensive to use *Barcodes can store a lot of information

Barcodes are very inexpensive to use

A reactive technology tool would: *allow automating radically new processes *capture and share information *connect physical devices to sensors and the internet *perform checks for new markets

Capture and share information

A software tool that allows tracking of all interactions with customers is called: *customer relationship management (CRM) *customer onboarding process (COB) *customer integration software (CIS) *customer resource planning (CRP)

Customer Relationship management (CRM)

Radio frequency Identification (RFID) tags: *can't work in low temperatures *do not need line of sight *need the code to touch the sensor *should be used for all kinds of products

Do not need line of sight

A key contribution of identification technologies like barcodes is: *increase employee turnover *increase customer satisfaction *reduce inventory *improve data accuracy

Improve data accuracy

An operational technology implementation project would involve: *high risk, high returns *high risk, low returns *low risk, high returns *low risk, low returns

Low risk, low returns

All these are steps in using identification technologies like barcodes EXCEPT: *Translating the code to specific product information *Recording and transmitting product information *Measuring the dimensions of the product *Reading the code on the product

Measuring the dimensions of the product

The payroll process for a business involves sending emails to multiple departments to get the employee attendance, checking with roster to confirm the attendance data, calculating pay rate from employee contracts and many other steps. The process is lengthy and has many unnecessary steps. The business decides to automate all the steps of this inherently weak process. Such automation is labeled as: *paving the cowpath *driving on the beaten path *walking the squirrel trail *changing the status quo

Paving the cowpath

Reengineering would involve: *radical redesign of a process *continuous minor process changes *robotic process automation *surgical intervention in a process

Radical redesign of a process

A reactive reason to use technology would be: *Teach completely new skills to employees *Regulations and procedures for the existing business have made the business more complex *Exploring suppliers with radically different materials *Offer newer products to a different customer segment

Regulations and procedures for the existing business have made the business more complex

A firm needs to ship products to its distributors across the country by trucks. A software tool that can help plan this is: *flow management systems *transportation management systems *warehouse management systems *network management systems

Transportation management systems

A company has 5 factories and every factory can make any of their 20 products. They need to decide which product to allocate to which factory for the next quarter. The company should use: *material requirement planning *capacity planning *enterprise resource planning *advanced planning and scheduling

advanced planning and scheduling

Rank the identification devices based on lowest to highest level of security: *magnetic stripes, barcodes, radio frequency identification *barcodes, magnetic stripes, radio frequency identification *radio frequency identification, barcodes, magnetic stripes *radio frequency identification, magnetic stripes, barcodes

barcodes, magnetic stripes, radio frequency identification

The term "line of sight" used in identification technologies like RFID tags refers to: *product directly in front of shipping dock *code visible with naked eyes *product visible to more than one employee *code directly in front of scanner

code directly in front of scanner

A problem of using cloud based application is: *high initial cost *data security *level of technology support *version updates

data security

A tool that helps reduce the silo effect across business functions is called as: enterprise resource planning (ERP) learning management systems (LMS) internal integration software (IIS) employee relationship management (ERM)

enterprise resource planning (ERP)

A strategic technology implementation project would involve: *high risk, low returns *high risk, high returns *low risk, low returns *low risk, high returns

high risk, high returns

Magnetic stripes are: *more secure than bar codes *cheapest form of identification technology *resilient and not easily damaged *do not need specialized equipment

more secure than bar codes

An advantage of on-premise applications over cloud is that: *on premise applications have lower total cost *on premise applications have better version updates *on premise applications have a lower capital cost *on premise applications can be specifically customized

on premise applications can be specifically customized

A technology tool that allows a firm to explore new opportunities is called as: *internet of things *reactive technology *process automation *proactive technology

proactive technology