Ch. 15

Which switch is used with the bootrec to repair the boot sector of the system partition from the command prompt in WinRE? /rebuildbcd /fixboot /fixmbr /scanos

/fixboot

How many reset options does Windows 10/11 offer? 4 5 3 2

3

For Windows startup, the _____ store is a registry-like database file has the settings that control the Boot Manager. XT-IDE GRUB BCD rEFInd

BCD

What is the first step in booting a computer and loading Windows? Reads the BCD store and finds the OS. Loads Boot Manager and device drivers. Displays error message on-screen. BIOS or UEFI checks essential hardware with POST.

BIOS or UEFI checks essential hardware with POST.

You experience startup errors after you install a new device. What should you do FIRST to resolve the issue? Boot in Safe Mode and roll back the driver. Disable automatic restart. Recover the system image. Boot in Safe Mode and disable all unnecessary devices.

Boot in Safe Mode and roll back the driver.

Rodney, an employee in the Research Department, reports that he is experiencing blue screen errors while using his Windows computer. You ask Rodney if anything has changed on the computer recently. Rodney explains that he recently installed a TV tuner board in an expansion slot, and now he has to reboot the computer every time he loads the TV tuner application to watch TV. You need to fix Rodney's computer and prevent him from using the TV until you can install an updated driver. What should you do? Boot the system in Safe Mode. Disable the TV tuner driver in Device Manager. Reboot the system and select Safe Mode. Edit the properties of the TV tuner driver in Device Manager and select Roll Back Driver. Use the Reset This PC option in the Settings app. Boot the system from a Windows installation disc and select the Startup Repair option. Re-install Windows from the installation disc.

Boot the system in Safe Mode. Disable the TV tuner driver in Device Manager.

When devices fail, check the boot log file (Ntbtlog.txt) to see what driver files loaded. This is especially helpful when comparing with a previously known good example. Where do you find the boot log? C:\Perflogs C:\Program Files C:\Windows C:\Drivers

C:\Windows

By default, where is Windows Boot Loader found on the hard drive for all Windows BIOS and UEFI systems? C:\Windows\System32 C:\ C:\Windows C:\Windows\System

C:\Windows\System32

Your system hangs immediately after the BIOS information is shown and displays an error loading operating system error message. What is the MOST likely source of the problem? Corrupt boot sector Missing or corrupt file Corrupt MBR or partition table Inaccessible boot disk

Corrupt MBR or partition table

You have been troubleshooting startup errors on your Windows 11 computer by undoing recent changes, such as rolling back device drivers for a local printer and new graphics card while in Safe Mode. However, the changes you are making are not resolving the startup errors. Which of the following steps will MOST likely help you to find the specific cause of the error without the need to re-install Windows? Disable and then enable devices and services one by one. Launch and use the utilities provided in the Recovery Environment. Disable automatic restart on system failure. Disable Driver Signature Enforcement.

Disable and then enable devices and services one by one.

According to the textbook, what is the last step in troubleshooting common Windows OS problems? Document your findings, actions, and outcomes. Test your theory of probable cause. Resolve the problem. Verify all is working as it should and implement preventive measures.

Document your findings, actions, and outcomes.

What is the result of pressing the F2 key in WinRE Startup Settings for Windows 10/11? Enable debugging Enable low-resolution video Enable boot logging Enable Safe Mode

Enable boot logging

Windows stalls when Ann tries to sign in. She notes a black screen with spinning dots for several minutes and submits a ticket to the help desk from a colleague's PC. Bob, a technician, receives her ticket. He suspects that the problem might be with loading the user profile. Where should he begin with the simplest and least invasive way to troubleshoot the problem? Use restore point that was created before the problem started. Ensure Windows updates are applied. Create a new user profile and copy user data files from the old to the new user profile namespace. Perform a clean install.

Ensure Windows updates are applied.

Problems with improper or frequent shutdowns can be caused by overheating, a hardware failure, or issues with the Windows kernel. After a restart, check _____ for clues, apply Windows updates, verify memory with Memory Diagnostics, and use Check Disk (chkdsk /r) to check the hard drive for errors. Event Manager Event Observer Event Viewer Event Explorer

Event Viewer

For Windows 10 Startup Settings in WinRE, _____ moves system boot logs by way of a serial port from the failing computer to another computer for evaluation. F2 Enable Boot Logging F4 Enable Safe Mode F1 Enable Debugging F3 Enable Low-Resolution Video

F1 Enable Debugging

Windows automatically restarts immediately after a blue screen of death (BSOD) stop error by default, which can cause the system to continually reboot rather than shut down. What function key in WinRE Startup Settings will disable automatic restarts and stop rebooting? F10 F9 F8 F7

F9

A soft boot takes less time than a hard boot because a soft boot requires the initial steps performed by BIOS/UEFI. True False

False

Sometimes precious files on are accidentally deleted or corrupted locally on the storage media. Consider using a third-party file recovery software before sending a drive to the OEM data recovery services. The textbook recommends _____ by Runtime Software (runtime.org), which can recover data and program files even when Windows is unable to recognize the drive. TestDisk R-Studio GetDataBack Recuva

GetDataBack

The _____ is an important Dynamic Link Library that handles low-level hardware details which interface with the system's software at Windows startup. System32.dll Ntdll.dll User32.dll Hal.dll

Hal.dll

How can Windows 10/11 VM forced into the recovery environment? In Windows terminal, run the reagentc /enable command and restart the VM. In Windows terminal, run the reagentc /setreimage command and restart the VM. In Windows terminal, run the reagentc /setosimage command and restart the VM. In a Windows terminal, run the reagentc /boottore command and restart the VM.

In a Windows terminal, run the reagentc /boottore command and restart the VM.

At startup, what program is responsible authenticating users with all Windows BIOS and UEFI systems? Services.exe Lsass.exe Winlogon.exe Smss.exe

Lsass.exe

What is the name of the proprietary program recommended by Microsoft for making live bootable recovery media of Windows 10/11? Etcher Yumi Rufus Media Creation Tool

Media Creation Tool

Generally, Windows error messages in white text on a black screen are caused by hardware problems. Which of the following are common hardware error messages a technician is likely to see? (Choose all that apply.) Windows updates failed No boot device found Hard drive not found Disk boot failure

No boot device found Disk boot failure Hard drive not found

You have booted your Windows workstation in Safe Mode and enabled boot logging. To which log file is the boot logging information now written? Myboot.txt Boot.log Ntbtlog.txt Bootlog.txt

Ntbtlog.txt

The _____ is the initial step necessary to complete the loading of Windows. HKLM\Hardware builds HAL activation OS kernel SMSS starts

OS kernel

How do you uninstall or roll back recent Windows 10/11 update that is preventing startup in WinRE? (Choose two.) Open Settings app then Update & Security Open Advanced options then Uninstall Updates Open Control Panel then Programs and Features Open Command Prompt then run DISM command

Open Command Prompt then run DISM command Open Advanced options then Uninstall Updates

Which option is the first process that runs once a computer is powered on and the CPU loads the BIOS? Winload.exe Boot Loader WININIT POST

POST

Windows startup BIOS/UEFI runs_____, which is a series of tests to find out if the firmware can communicate correctly with essential hardware components required for a successful boot. POST .PST .OST STOP

POST

By observing the GUI, how do you know when Windows startup is officially complete? Pinwheel wait icon finally disappears and a blue screen with " : ( " appears. Pinwheel wait icon finally disappears and a black screen with "No OS found" appears. Pinwheel wait icon finally disappears and a scenic Windows desktop appears. Pinwheel wait icon finally disappears and a blue screen with "Meet Cortana" appears.

Pinwheel wait icon finally disappears and a scenic Windows desktop appears.

All of the following are best practices to perform routinely for a Windows computer EXCEPT? Power on and forget about it. Create a system image. Turn on System Restore. Keep good backups.

Power on and forget about it.

Ann has removed an internal SATA hard drive from Bob's seemingly non-functional laptop. Bob would like to get his files from it. Which of the following kits offers them an inexpensive way to browse, copy, or move Bob's files directly from the drive to another media using Explorer on Ann's working Windows PC with a USB port? SATA-to-USB converter IDE-to-USB adapter NVMe-to-USB adapter PATA-to-USB converter

SATA-to-USB converter

WinRE examines the system, fixes problems, reports what it did, and might offer suggestions for further fixes. A log file of the process can be found at C:\Windows\System32\LogFiles\SRT. What is the default name given to this log file? Trail.txt SRTrail.txt RTrail.txt SRTTrail.txt

SRTTrail.txt

When Windows 10/11 detects errors during startup, it automatically launches diagnostics to repair the system, a process called _____. (Choose two.) Startup Recovery Automatic Repair Startup Repair Boot Repair

Startup Repair Automatic Repair

Marcus was attempting to edit some registry settings on his Windows 11 system. Now, when he tries to boot his system, it hangs after the Windows splash screen is displayed. Because he cannot boot to Safe Mode, he boots the system from the Windows installation disc and accesses the Recovery Environment. Which Recovery option should Marcus use FIRST to help resolve his boot issue? Use BOOTMGR System Restore Reset this PC Go Back to the Previous Build

System Restore

Which of the following actions occur during the Pre-EFI Initialization (PEI) stage of the UEFI boot process? (Select two.) The EFI boot manager initializes. System memory is initialized, verified, and allocated. Device drivers are loaded into memory. Power is supplied to the CPU. The CPU and chipset are verified and fully initialized.

System memory is initialized, verified, and allocated. The CPU and chipset are verified and fully initialized.

Use the _____menu to perform a Windows 10/11 reset in WinRE. Continue Use a device Troubleshoot Advanced Options

Troubleshoot

In Windows 10/11, how do you access a restore point in WinRE? Troubleshoot, Advanced Options, then System Repair Troubleshoot, Advanced Options, then System Restore Troubleshoot, Advanced Options, then System Image Recovery Troubleshoot, Advanced Options, then System Settings

Troubleshoot, Advanced Options, then System Restore

Both Windows 10/11 repair discs and recovery drives are "bit-specific," meaning they must match their respective 32 or 64-bit installations. True False

True

By default as a security feature unlike previous versions, Windows 10/11 does NOT allow you to enter Safe Mode and access the Advanced Boot Options menu by simply pressing the F8 key at startup, but it can be enabled with the bcdedit command line utility. True False

True

Onboard NVRAM keeps its data when power is turned off unlike the system memory or RAM. True False

True

All of the the following options appear on the first screen of Windows 10/11 Startup Menu after launching Windows Recovery Environment EXCEPT? Use a device Troubleshoot Turn on your PC Continue

Turn on your PC

Which system requires GUID Partition Table (GPT) for Windows startup? Control Program/Monitor (CP/M) Master Boot Record (MBR) Basic Input/Output System (BIOS) Unified Extensible Firmware Interface (UEFI)

Unified Extensible Firmware Interface (UEFI)

A stop error halts a Windows 10 laptop while it is booting. The booting continues in an endless cycle of restarts or a "boot loop." What is the easiest way fix this? Find OEM manual and follow the instructions disassembling the laptop and replacing the hard drive. Insert a flash drive with Windows 10 Media Creation tool, perform a hard boot, and rapidly tap the F12 until the option to enter WinRE appears. Assume safe mode is enabled, press F8 at startup, and disable automatic restarts. Use the Windows Startup Settings screen to disable automatic restarts.

Use the Windows Startup Settings screen to disable automatic restarts.

Your Windows 11 system powers on, but there is no image on your display. You have already checked to make sure that the monitor is connected properly to the computer, is plugged in, and is turned on. Which of the following is the BEST next step you should take to try to resolve the issue? Check the motherboard documentation for information on beeps. Boot the system from the installation disc and repair the system. Verify that the BIOS/UEFI is configured to use the correct video adapter. Use System Restore from Safe Mode to select a working restore point.

Verify that the BIOS/UEFI is configured to use the correct video adapter.

_____ is normally stored on a hidden partition on the hard drive and is a lean operating system that can be launched to solve Windows 10/11 startup problems with both a graphical and command-line interface. Recovery Mode Time Machine WinRE StorageCraft

WinRE

The Windows 10/11 command prompt opens with _____ by default in WinRE. Question 35 options: X:\windows\system32> C:\windows\system32> X:\windows> C:\windows>

X:\windows\system32>

What command in Windows 10/11 terminal disables Automatic/Startup Repair when it slows or interferes with progress in WinRE? bcdedit /set repair disable bcdedit /repair disable bcdedit /set recoverydisabled yes bcdedit /set recoveryenabled no

bcdedit /set recoveryenabled no

According to the textbook, the term ____ comes from the phrase "lifting yourself up by your bootstraps" and refers to the computer bringing itself up to a working state without the user having to do anything but press the On button. booting bootstrapping boot up boot loading

booting

You are troubleshooting a Windows 11 system that won't boot. The system appears to initialize just fine, and POST completes correctly. However, Windows does not load, and an error message is displayed on the screen, indicating that the operating system is not found. You determine that the Master Boot Record (MBR) is corrupt. To fix the issue, you perform the following steps: Boot the system from the Windows 11 installation DVD. Access the Recovery Environment. Open a Command Prompt window. Enter the command that you should run at the Command Prompt to address this issue.

bootrec /fixmbr

Run _____ at the WinRE command prompt to repair a dual-boot system. bootsect bootrec bcdboot bcdedit

bootsect

What should you do first before upgrading a laptop from Windows 10 to 11? create a recovery drive with the OEM recovery partition in case of hard drive fails ensure the manufacturer provides Windows 11 drivers for the laptop's hardware save a copy of the power-on password in a safe place get the latest cumulative and feature updates for Windows 10

ensure the manufacturer provides Windows 11 drivers for the laptop's hardware

What is Windows Boot Manager on UEFI systems using GPT partitioning? (Choose all that apply.) software utility for choosing which OS to load from a hard drive in dual-boot setup part of the Boot Configuration Data (BCD) Store settings program that finds and launches the Windows Boot Loader program file located on the ESP at \EFI\Microsoft\Boot

file located on the ESP at \EFI\Microsoft\Boot software utility for choosing which OS to load from a hard drive in dual-boot setup part of the Boot Configuration Data (BCD) Store settings program that finds and launches the Windows Boot Loader program

Which terms for boot involves turning on the power with the on/off switch? (Choose two.) hard warm cold soft

hard cold

By default, all 64-bit editions of Windows 10/11 require that _____ drivers be digitally signed unless disabled in WinRE Startup Settings. guest-mode kernel-mode user-mode administrator-mode

kernel-mode

A _____ is a bootable USB flash drive that can access Windows 10/11 repair tools in addition to holding an Original Equipment Manufacturer (OEM) recovery partition. repair disc recovery drive recovery disk repair diskette

recovery drive

System image recovery, or a _____, replaces the entire contents of a hard drive with the most recent system image, including the saved OS state, along with its apps, personal and system files. reset OEM recovery reimage setup media

reimage

A _____ is a nondestructive installation of Windows 10/11 over an existing Windows installation. custom installation clean installation reimage installation repair installation

repair installation

In Windows, _____ are hardware and software issues that appear as messages often with hexadecimal codes on a blue screen also known as a BSOD. stop errors id10t errors runtime errors operator errors

stop errors

A _____ is a bootable DVD with repair tools that can start the system and fix problems in Windows 10/11 made using the Backup and Restore (Windows 7) window in Control Panel's System & Security applet. OS recovery drive file system repair diskette repair utility disk system repair disc

system repair disc

What command in WinRE initializes Windows Preinstallation Environment (Windows PE) and enables networking? netstat wipeit net use wpeinit

wpeinit