Ch 15 quiz 15

Which of the following exemplifies a communication channel that is outside the organizations formal structure, and does not follow the chain of command

grapevine

The unofficial communication system of the informal organization, a system of gossip and rumor is known as jargon

False

Encoding means interpreting and trying to make sense of a message

False- Decoding

Aarons boss gave him instructions on how to use the new digital sales platform. He didn't ask any questions so his boss assumed that aaron understood. He was disappointed when he had to spend an hour, correcting his mistakes the following day, because he hadn't followed many of the instructions.

Feedback barrier

Amanda's employee came to her for advice after experiencing a difficult life event in order to show she was listening. She told the employee I know just how you're feeling because the same thing happened to me and then proceeded to tell her own story to the employee.

Focus on the other person

Warrane is from the French part of Quebec and speaks English as a second language. He sometimes struggles with how to properly phrase things.

encoding barrier

Ramon lives in a rule area where cell service is spotty at best. Well, he enjoys his life away from the hustle and bustle of the city. The lack of cell service makes it difficult for him to conduct sales calls during his commute.

Medium barrier

Rafa tends to drift off in her own thoughts during long work meetings, and often doesn't hear when key deadlines are announced

Receiver barrier

Efficient communication is attributable to the sender, while effective communication is assessed by the receiver

True

One of Uri's employee submitted his teams, work project, two weeks late. He called the employee into their office office and said I'm guessing you turned in your teams final project past the deadline because you forgot to calendar something yet again.

Approach conversations with curiosity

After delivering a negative performance evaluation to an employee, Kendall asked the employee can I be confident that you will do a better job?

Ask open ended questions

Kendra subordinate was not doing a good job in their role and she wanted to know why she asked them directly why is it so hard for you to just get this work done the way you are supposed to do it?

Avoid the tendency to judge

One of Cheyenne's employees came to her office for advice. She was very busy but also wanted to be a good listener and manager so she sat and listened to the employee while simultaneously sending off some of her work related emails and text.

Be mindful and fully present

Sara isn't tech savvy. She doesn't understand what her coworkers are referring to when they refer to tweeting or sending Snapchat and she doesn't ask them for clarification.

Decoding barrier

Rink the options one through five in order of the perceptual model of communication

Encoding, the message is encoded and medium is selected Transmission the message is transmitted through some medium Decoding messages, decoded Feedback is sent through some medium Noise interference with communication

Dissemination is the transfer of information and understanding from one person to another

False

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

When a pharmacist can't read a prescription because of a Doctors poor handwriting, the message is disrupted by ________ which is defined as any disturbance that interferes with the transmission of a message

Noise

Asia is not a very confident person. Although she knows her idea would really improve the team's project, she doesn't say anything.

Send barrier