ch 2

The management approach of Blank______ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit? Multiple choice question. a. Spaulding b. Gilbreth c. Taylor d. Maslow

a

Theory X managers view workers as Multiple choice question. a. lacking ambition b. creative c. imaginative d. self-directed

a

A set of interrelated parts that operate together to achieve a common purpose is called a(n) Blank______. Multiple choice question. a. operation b. team c. system d. contingency

c

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as Blank______. Multiple choice question. a. profitability b. complexity c. contingency d. synergy

d

According to the Blank______ viewpoint, a management problem should be handled according to the individual and the environmental situation. Multiple choice question. a. contingency b. behavioral c. classical d. humanistic

a

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as Blank______. Multiple choice question. synergy profitability complexity contingency

a

Evidence-based management focuses on bringing Blank______ to the decision process. Multiple choice question. rationality systems control assurance

a

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory Blank______ manager a. Y b. Z c. X

a

Maslow observed that specific basic innate needs must be satisfied before an individual can Blank______. Multiple choice question. a. achieve their full potential b. work with others c. be employed d. be organized

a

Scientific management is the study of work methods to improve the productivity of Blank_ a. individual workers b. the supply chain c. external vendors d. accounting practices

a

The application of quantitative techniques, such as statistics and computer simulations, to management is called Blank______ management. Multiple choice question. a. quantitative b. scientific c. qualitative d. data

a

The behavioral management viewpoint emphasized Multiple choice question. a. the importance of understanding human behavior and motivating employees to achieve b. impersonality in relationships between workers c. processes that would make work as efficient as possible d. administrative hierarchies that allowed for maximum worker control

a

The behavioral management viewpoint emphasized Multiple choice question. a. the importance of understanding human behavior and motivating employees to achieve b. processes that would make work as efficient as possible c. administrative hierarchies that allowed for maximum worker control d. impersonality in relationships between workers

a

The original focus of the Hawthorne studies was the: Multiple choice question. a. effects of lighting levels on worker productivity. b. relationship between increased attention and worker performance. c. effects of rest periods on worker productivity. d. relationship between wage levels and employee performance.

a

When Mary Parker Follett referred to the use of "communities" within an organization, she meant that Blank______. Multiple choice question. a. managers and subordinates should work together to solve issues b. companies should take into consideration the community in which they operate when making environmental choices c. employees should produce at a maximum rate in order to grow the community d. managers should retain authority over subordinates

a

A system is a set of Blank______ parts that operate together to achieve a common purpose. Multiple choice question. a. independent b. interrelated c. environmental d. organizational

b

Henri Fayol is credited with being the first person to Blank______ management behavior. Multiple choice question. a. discourage b. systematize c. investigate d. replace

b

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly Blank______. Multiple choice question. a. sociological b. mechanistic c. compassionate d. amenable

b

The Blank______ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? Multiple choice question. a. classical b. behavioral c. systems d. quantitative

b

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" Multiple choice question. a. Administrative b. Contingency c. Classical d. Behavioral

b

Which statement regarding a closed system is accurate? Multiple choice question. It is focused on profitability. It has little interaction with its environment. It receives significant feedback from outside sources. It emphasizes that a manager's style is based on his or her surroundings.

b

__ management encourages managers to make facts and logic the foundation of their approach to decision-making. Multiple choice question. Complexity Evidence-based Operations Behavioral

b

Administrative management is concerned with managing: Multiple choice question. a. external vendors. b. company assets. c. the total organization. d. individual workers.

c

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight Blank______ of management based in part on his childhood experiences working at his father's fields. a. foundations b. considerations c. necessities d. fundamentals

c

In order to follow Mary Parker Follett's concept of integration, a company should Blank______. Multiple choice question. a. study the individual talents of workers to find the best person suited to do the job b. reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together c. hold meetings between managers and workers to solve problems in a mutually beneficial way d. provide a clear division of labor to support individual management decisions

c

Maslow and McGregor focused on the study of Blank______ as it relates to increasing worker productivity. Multiple choice question. a. communities b. physical movement c. human relations d. mathematics

c

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract Blank______. a. more automated jobs b. diminishing inventory levels c. labor shortages d. high inflation rates

c

___ approaches to management include learning organizations, high-performance work practices, and sustainable development. Multiple choice question. a. Classical b. Behavioral c. Contemporary d. Historical

c

Operations management focuses on Blank______. Multiple choice question. a. scientific research for developing theories about human behavior that can be used to provide practical tools for managers b. the study of human behavior in workplaces c. using mathematics to aid in problem-solving and decision-making d. managing the production and delivery of an organization's products or services more effectively

d

Peter Drucker is credited with providing the first modern handbook on the subject of Blank___ a. sales b. finance c. production d. management

d

The application of quantitative techniques, such as statistics and computer simulations, to management is called Blank______ management. Multiple choice question. a. scientific b. data c. qualitative d. quantitative

d

The classical viewpoint of management emphasizes ways to Blank______. Multiple choice question. a. foster first-mover advantage b. enhance employee relations c. achieve economies of scale d. manage work more efficiently

d

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? Multiple choice question. a. Management science b. Industrial psychology c. Contingency viewpoint d. Behavioral science

d

Frederick Taylor is associated with the scientific management approach to management. t or f

t