Ch 2 - om 370
Which of the following statements about productivity measures is true?
A company may use a variety of different productivity measures. Partial productivity measures are most useful for operations.
Which of the following statements is/are correct?
A company's mission is the foundation for its goals, which provide detail and scope for the mission. A mission statement specifies the purpose of an organization.
Marketing influences competitiveness in several ways. These include which of the following?
Advertising Understanding price/quality trade-offs Identifying consumer wants/needs
Competitiveness defines how efficiently an organization meets the wants and needs of ______ relative to others that offer similar goods or services.
Consumers; marketplace; customers
Which of the following statements is true about a company's core competencies?
Core competencies must be aligned with an organization's strategies.
Capacity
Cost structure, flexibility
Process selection and layout
Costs, flexibility, skill level neeeded, capacity
Product and service design
Costs, quality, liability, and environmental issues
Time-based strategies focus on reducing the time needed to conduct the various activities in a process. The rationale is that by reducing time the firm receives benefits. What are those benefits?
Customer service improves Costs are lower Product innovations appear sooner Productivity is higher
Which of the following are places companies have achieved reduction in the time required to complete activities?
Delivery time Planning time Processing time changeover time product/service design time response time for complaints
Business organizations compete through some combination of which of the following?
Delivery time Price Product/service differentiation
What is the first step in managing and controlling an operation?
Develop productivity measures
Which of the following is/are possible external factors that may affect businesses? (Select all that apply.)
Economic conditions political conditions legal environment technology competition customers suppliers markets
Which is the narrower concept?
Efficiency
Which of the following statements is/are true?
Efficiency is a narrower concept than productivity. Productivity may include the efficient use of a variety of resources.
What are the following ways in which operations influences competitiveness?
Ensuring product quality Product and service design
Which of the following is/are reason(s) some organizations fail?
Failure to correctly identify customer wants and needs. Not focusing enough on process design and improvement.
Which of the following is/are internal factors that may affect businesses?
Human resources Facilities and equipment financial resources products and services technology
Which of the following is true of a time-based strategy?
It focuses on reducing the time required to accomplish various activities.
When organizations use a low-cost, high-volume strategy, what is the impact on variety of products offered to the customer?
It is lower
Which of the following are factors that always decrease productivity? (Check all that apply.)
Labor turnover Computer viruses
Which of the following are the three basic business strategies?
Low cost, responsiveness, differentiation.
Which of the following is not an example of an organizational strategy?
Low quality
Which of the following is/are true?
Operations strategy and organizational strategy must be aligned. Operations strategy and financial strategy must be aligned
Which of the following statements is not true?
Operations strategy deals with things like financing, costing, and product development.
Which of the following statements is true?
Operations strategy is used to guide the operations function.
Which of the following statements is/are true?
Order qualifiers are minimum standards expected by customers. Characteristics may be order qualifiers or order winners at different points in time.
Which of the following statements is/are true?
Order winners are characteristics that make products/services more appealing than those of the competition. In the future current order qualifiers may become order winners or vice versa.
Which statement about formulating strategies is correct?
Organizations may choose a single strategy or multiple strategies.
Which of the following statements is/are true about productivity?
Productivity is often expressed as a ratio of outputs to inputs. Productivity measures the effective use of resources.
What are the strategic advantages of sustainability?
Promotional benefits Lower costs
Two factors that tend to have universal strategic operations importance. What are they?
Quality and time
Which of the following statements is always true?
Quality-based strategies focus on improving quality.
Which of the following statements is always true?
Quality-based strategies have a variety of possible motivators.
What are the impacts of a strategy to offer a wide variety of products or services, or to perform customized work?
Reduces the ability to compete on price Substantial supply chain variations The matching of supply to demand is more difficult
Which of the following is/are ways in which operations influences competitiveness?
Response time Location
Which of the following statements is/are true about SWOT?
SWOT can be seen as the link between organizational and operational strategy. SWOT critically examines factors that may impact business performance.
Which of the following statements about service productivity is/are true?
Service productivity is often more difficult to measure than manufacturing productivity. Process yield can be used to measure service productivity in certain situations.
Which of the following statements is/are true?
Strategies are plans to accomplish goals. Tactics are actions taken to accomplish strategies.
Which of the following statements is/are correct?
Strategies are ways to achieve a company's goals. A company's reason for existence is laid out in its mission statement.
Which of the following statements is true?
Supply chain strategy should align with the overall business strategy.
Which of the following statements is true?
Supply chain strategy should cover all aspects of a company's supply chain.
Which of the following are possible steps a company can take to continuously improve productivity?
Take a systems view point to ensure changes impact the system as a whole. Set reasonable improvement goals. Measure productivity of all operations.
What is the main determinant of productivity?
Technological improvements
Which of the following are factors that improve productivity? (Check all that apply.)
Technological improvements Standardization
Which of the following statements about productivity measures is/are true?
They can be used to evaluate a company's competitiveness. They can be used to track performance over time.
Which of the following statements is true?
Time-based strategies reduce costs by reducing the time required to complete tasks.
Which of the following is/are reason(s) some organizations fail?
Underestimating the importance of internal communication and cooperation between functional areas. Not investing enough in necessary capital or human resources.
Quality
ability to meet or exceed customer expectations
The definition of competitiveness is how effectively ______.
an organization can meet customer needs/wants compared to others with similar products/services
Productivity measures ______.
can be used to identify areas for improvement can be used to evaluate an entire industry's performance
The special attributes or abilities possessed by an organization that give it a competitive edge are ______.
core competencies
Location
cost visibility
True or false: Organizational strategy does not need to take into account operational strategy.
false
The next step for an organization after assessing internal and external factors, and its distinctive competence, is to ______.
formulate a strategy
Manufacturing productivity is ______ to measure, compared with service productivity.
less difficult
Productivity:
measures output relative to input. measures the effective use of resources.
Productivity
measures the effective use of resources. measures output relative to input.
The ratio of "feet of fence painted" to "number of labor hours" is a ______ of productivity.
partial measure
Tactics are:
the methods and actions taken to accomplish strategies
