Ch. 2 Quiz [Sys. Analysis]

_____ are the benefits that can be measured in dollars. a. Intangible benefits b. Agile benefits c. Ethical benefits d. Tangible benefits

D

It is a system that provides the right products at the right place at the right time.

Just-in-time

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline. a. fishbone diagram b. crossbone diagram c. jawbone diagram d. causebone diagram

A

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory. a. JIT (Just-in-time) b. EPOD (Electronic proof of delivery) c. CRM (Customer relationship management) d. RFID (Radio frequency identification)

A

Hardware-based security controls include _____. a. biometric devices b. system patterns c. password fields d. online forms

A

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests. a. greatest benefit, at the lowest cost, in the shortest period of time b. least benefit, at the lowest cost, in the longest period of time c. least benefit, at the highest cost, in the longest period of time d. greatest benefit, at the highest cost, in the shortest period of time

A

Projects where management has a choice in implementing them are called _____ projects. a. discretionary b. appended c. concatenated d. nondiscretionary

A

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____. a. project creep b. project expansion c. project dilation d. project drift

A

The objective of _____ is to gather data about project usability, costs, benefits, and schedules. a. fact-finding b. project execution c. mediation d. project maintenance

A

_____ refers to the practical resources needed to develop, purchase, install, or operate a system. a. Technical feasibility b. Schedule feasibility c. Operational feasibility d. Market feasibility

A

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter. a. EPC (Electronic product code) b. MCC (Magnetic character code) c. RTPD (Real-time product delivery) d. EPOD (Electronic proof of delivery)

A

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen. a. Mission statements b. Relationship assessments c. Performance assessments d. Vision statements

A

A _____ is a summary of a project request and a specific recommendation. a. case for approval b. case for action c. breakdown report d. routine report

B

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached. a. findings b. appendix c. recommendations d. introduction

B

Projects where management has no choice in implementing them are called _____ projects. a. discretionary b. nondiscretionary c. concatenated d. appended

B

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values. a. performance assessment b. mission statement c. relationship diagram d. feasibility study

B

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph. a. Gantt chart b. Pareto chart c. XY chart d. Scatter chart

B

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects. a. topology identification committee b. computer resources committee c. data storage committee d. system networking committee

B

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable. a. SWCT (Strategy, Weakness, Cost, and Technology) analysis b. SWOT (Strength, Weakness, Opportunities, and Threats) analysis CorrectCorrect c. CSF (Critical Success Factor) analysis d. BCF (Business Case Factor) analysis

B

The term _____ refers to the reasons, or justifications, for a proposal. a. problem charter b. business case c. work statement d. use case

B

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list. a. RPS (Radio positioning system) b. EPOD (Electronic proof of delivery) c. RDS (Radar detection system) d. PPOD (Physical proof of delivery)

B

When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem. a. jawbone diagram b. fishbone diagram c. crossbone diagram d. causebone diagram

B

Which of the following is an example of a tangible benefit? a. A new website that enhances a company's image b. An online package tracking system that improves service and decreases the need for clerical staff c. A sales tracking system that supplies better information for marketing decisions d. A user-friendly system that improves employee job satisfaction

B

Which of the following is an example of an intangible benefit? a. A new scheduling system that reduces overtime b. A user-friendly system that improves employee job satisfaction c. An online package tracking system that improves service and decreases the need for clerical staff d. A sophisticated inventory control system that cuts excess inventory

B

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. a. Accessibility b. Performance c. Relationship d. Feasibility

B

A _____ must be achieved to fulfill a company's mission. a. vision competency b. key performance factor c. critical success factor d. core competency

C

A popular technique for investigating causes and effects is called a _____ diagram. a. jawbone b. crossbone c. fishbone d. causebone

C

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action. a. project staffing report b. systems validation c. systems request d. project scheduling report

C

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people. a. fishbone b. research c. survey d. experiment

C

Determining the _____ means defining the specific boundaries, or extent, of a project. a. project index b. project matrix c. project scope d. project table

C

In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility. a. recommendations b. appendix c. findings d. introduction

C

Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However, the project received is different from the usual projects they handle. Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____. a. economic feasibility b. schedule feasibility c. operational feasibility d. technical feasibility

C

Many companies implement _____ systems that integrate all customer-related events and transactions. a. TCO (Total cost of ownership) b. RFID (Radio frequency identification) c. CRM (Customer relationship management) d. JIT (Just-in-time)

C

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____. a. technical feasibility b. economic feasibility c. operational feasibility d. schedule feasibility

C

Which of the following is an example of a discretionary project? a. Adding a report required by a new federal law b. Including annual updates to payroll and tax percentages c. Creating a new report for a user d. Updating quarterly changes in reporting requirements for an insurance processing system

C

_____ are advantages that are difficult to measure in dollars but are important to a company. a. Tactile benefits b. Tangible benefits c. Intangible benefits d. Real benefits

C

_____ means that a project can be implemented in an acceptable time frame. a. Technical feasibility b. Economic feasibility c. Schedule feasibility d. Operational feasibility

C

_____ means that the projected benefits of a proposed system outweigh the estimated costs. a. Operational feasibility b. Schedule feasibility c. Economic feasibility d. Technical feasibility

C

_____ result from a decrease in expenses, an increase in revenues, or both. a. Intangible benefits b. Ethical benefits c. Tangible benefits d. Agile benefits

C

It is a summary of a project request and a specific recommendation.

Case for action

To avoid the problem of _____, a project's scope should be defined as clearly as possible. a. project drift b. project expansion c. project dilation d. project creep

D

When assessing _____, a systems analyst must consider the interaction between time and costs. a. technical feasibility b. resource feasibility c. market feasibility d. schedule feasibility

D

They provide automated responses to sales inquiries, online order processing, and inventory tracking.

Customer relationship management components

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve. a. key b. query c. trigger d. constraint

D

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation. a. recommendations b. expected benefits c. time and costs estimates d. introduction

D

Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However, the project received is different from the usual projects they handle. Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____. a. technical feasibility b. economic feasibility c. operational feasibility d. schedule feasibility

D

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs. a. schedule feasibility b. technical feasibility c. operational feasibility d. economic feasibility

D

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____. a. schedule feasibility b. economic feasibility c. ethical feasibility d. technical feasibility

D

Systems development typically starts with a _____. a. preliminary investigation, followed by a feasibility study, which includes a systems request b. feasibility study, followed by a preliminary investigation, which includes a systems request c. feasibility study, followed by a systems request, which includes a preliminary investigation d. systems request, followed by a preliminary investigation, which includes a feasibility study

D

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking. a. Automatic teller machine (ATM) b. Just-in-time (JIT) c. Total cost of ownership (TCO) d. Customer relationship management (CRM)

D

_____ includes ongoing support and maintenance costs, as well as acquisition costs. a. CRC (Customer relationship costs) b. RCT (Real cost of time) c. JIT (Just-in-time costs) d. TCO (Total cost of ownership)

D

_____ means that a proposed system will be used effectively after it has been developed. a. Economic feasibility b. Schedule feasibility c. Technical feasibility d. Operational feasibility

D

_____ planning is the process of identifying long-term organizational goals, strategies, and resources. a. Prospect b. Pilot c. Vertical d. Strategic

D

It is a technology that is expected to overshadow bar code technology in the future.

Electronic product code

With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Electronic proof of delivery

It shows formal reporting relationships of a group.

Organization chart

Its end product is a report to management.

Preliminary investigation

When assessing this, a systems analyst must consider the interaction between time and costs.

Schedule feasibility

It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.

Systems development

This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.

Systems request