CH 21
a. During a decline in the manufacturing sector of the United States, a tremendous growth in the service sector kept the US economy from declining at the same rate
...
Name the 4 direct impacts of operations management
1)Competitiveness 2)Quality 3)Productivity 4)Effectiveness
Name the 4 different types of layout alternatives
1)product layout 2)process layout 3)fixed position layout 4)cellular layout
Name the 4 components of inventory control
1)raw materials 2)work in process 3)finished goods 4)in-transit
Operations create which 2 things?
1)value 2)utility
Which type of decision does the following exemplify? -Determining whether to build a factory capable of making 5,000 or 8,000 units per day = __________ type of decision
Capacity
According to lecture, Wesson's lasik eye surgery procedure was completed by which term mentioned in the text?
automation
Which term is defined as process of designing work so that it can be completely or almost completely performed by machines
automation
Which term relies on feedback, information, sensors, and control mechanisms
automation
Which term is considered to be a high risk because of the uncertainties of future product demand and the large money stakes involved
capacity
Which term is defined as the amount of products, services, or both that can be produced by an organization
capacity
The following is an example of which of the 4 different types of layout alternative: clothing manufacturer (unique product, same equipment and methods used to make all)
cellular layout
Which of the 4 different types of layout alternatives is defined as: -used when families of products can follow similar flow paths
cellular layout
Which type of technology relies on computers to design or manufacture products
computer assisted manufacturing
What is the most dominant factor when determining capacity?
demand
Which term is defined as the physical locations where products or services are created, stored, and distributed
facilities
Which of the 4 components of inventory control is defined as: -providing supply of products on customer demand and enable long, efficient production runs
finished goods
Which of the 4 different types of layout alternatives is defined as: -used for the manufacture of large and complex products (such as airplanes)
fixed position layout
Which of the 4 components of inventory control is defined as: -the process of distributing products to customers
in transit
Which term is defined as managing the organization's raw materials, work in process, finished goods, and products in transit
inventory control
Which type of inventory system s designed to reduce investments in storage space and actual inventory?
just in time method
Which type of inventory system is defined as one that that has necessary materials arriving as soon as they are needed so that production is not interrupted
just-in-time (method)
Which term is defined as the physical configuration of facilities, the arrangement of equipment within facilities, or both
layout
Which term is defined as the physical positioning or geographic site of facilities and must be determined by the needs and requirements of the organization
location
Which term is defined as the form of business that combines and transforms resources into tangible outcomes that are then sold to others
manufacturing
Which term is defined as the total set of managerial activities used by an organization to transform resource inputs into products, services, or both
operations management
The following is an example of which of the 4 different types of layout alternative
process layout
Which of the 4 different types of layout alternatives is defined as: -used in facilities that create or process a variety of products
process layout
Which of the 4 different types of layout alternatives is defined as: -physical configuration of facilities arranged around the product • used when large quantities of a single product are needed
product layout
What term does the following help determine? Workers at Subway can combine different breads, vegetables, meats, and condiments to create hundreds of different kinds of sandwiches.
product service mix
Which term is defined as: how many and what kinds of products/service to offer
product service mix
According to lecture, what is the heart of supply chain management
purchasing
Which term is synonymous with "procurement"
purchasing management
Which type of management is concerned with buying materials and resources needed to produce products and services
purchasing management
Which of the 4 components of inventory control is defined as: -provide the materials needed to make the product
raw materials
Which term is defined as an artificial device that is able to perform functions ordinarily thought to be appropriate for human beings
robotics
Which type of organization is defined as an organization that transforms resources into intangible output and creates time/place utility for its customers
service organization
Which type of management is defined as the process of managing operations control, resource acquisition & purchasing, and inventory as to improve overall efficiency and effectiveness
supply chain management
Which term is defined as a set of processes and systems used by organizations to convert resources into products/services
technology
Which of the 4 components of inventory control is defined as: -enable overall production to be divided into stages of manageable size
work in process (Partially completed products that need further processing)
