CH 3 and 4

Which of the following is true according to the affective events theory? A) Employees react emotionally to events at work, which affects their job performance and satisfaction. B) Employees who score high on emotional stability are more likely to react strongly to negative events. C) Employees who experience emotional dissonance at work can only be motivated with the help of money. D) An employee's emotions are independent of the employee's age and gender. E) Employees scoring high on the personality trait of extraversion tend to be more successful at the workplace.

A) Employees react emotionally to events at work, which affects their job performance and satisfaction.

Which of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in response to display rules? A) surface acting B) anchoring bias C) active camouflage D) bandwagon effect E) framing effect

A) surface acting

________ is a pure marker of low negative affect. A) Boredom B) Nervousness C) Contentment D) Relaxation E) Serenity

A) Boredom

________ are caused by a specific event, are very brief, and are accompanied by distinct facial expressions. A) Emotions B) Perceptions C) Attitudes D) Moods E) Reactions

A) Emotions

Which of the following is a characteristic of emotions? A) Emotions are reactions to a person or event. B) Emotions last for a longer time period than moods. C) Emotions are never action-oriented in nature. D) Emotions lack a contextual stimulus. E) Emotions involve less intense feelings than moods.

A) Emotions are reactions to a person or event.

________ emotions are emotions that people actually experience, despite what they might display. A) Felt B) Conditional C) Surface D) Disseminative E) Cognitive

A) Felt

Which of the following is not true regarding emotion regulation? A) It can be defined as a person's ability to understand the meaning of emotions. B) Persons engaging in emotion regulation might try to cheer themselves when they're feeling down. C) It involves identifying and modifying the emotions one feels. D) Emotion regulation is a strong predictor of task performance for some jobs and organization citizenship behavior. E) Surface acting has only a minimal effect on emotion regulation.

A) It can be defined as a person's ability to understand the meaning of emotions.

Which of the following statements is true regarding surface acting? A) It involves foregoing emotional expressions in response to display rules. B) It involves changing one's likes and dislikes to be in sync with display rules. C) It involves displaying one's true feelings explicitly toward a person. D) It deals with expressing felt emotions toward a person or event. E) It involves trying to modify one's true inner feelings based on display rules.

A) It involves foregoing emotional expressions in response to display rules.

Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) knowledge C) insight D) attention E) cognition

A) affect

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers? A) anger B) shame C) apathy D) indifference E) distress

A) anger

Which of the following terms refers to a person's ability to detect and to manage emotional cues and information? A) emotional intelligence B) self-concordance C) emotional spectrum D) illusory correlation E) cognitive dissonance

A) emotional intelligence

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________. A) emotional labor B) self-concordance C) emotional liability D) negative affect E) cognitive deviance

A) emotional labor

Whether a candidate has high emotional intelligence would be a significant factor when considering a candidate for the job of a(n) ________. A) event planner who needs to coordinate with several people B) engineer working on developing a software program C) web researcher who needs to consolidate online travel information D) copy-editor who checks spelling and grammatical errors in manuscripts E) technical writer who needs to create a 1000-word article every day

A) event planner who needs to coordinate with several people

Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension. A) low positive affect B) neutral affect C) low negative affect D) high positive affect E) high negative affect

A) low positive affect

Which of the following is an example of an uplifting event according to the affective events theory? A) meeting a project milestone B) being passed over for a promotion C) colleagues refusing to carry their share of work D) receiving conflicting directions from different managers E) receiving a gift from a colleague on a birthday

A) meeting a project milestone

Which of the following is an example of deviant workplace behavior? A) sabotaging one's organization's computers B) taking blame for not achieving a deadline C) putting forward one's views in a brainstorming session D) working during the weekend to make up for backlog E) requesting a two-day leave during the Christmas season

A) sabotaging one's organization's computers

People often behave in ways that violate established norms and threaten the organization, its members, or both. Such actions are called ________. A) workplace deviant behaviors B) social alienation behaviors C) role engulfment D) behavioral contagion E) behavioral modernity

A) workplace deviant behaviors

________ refers to individual differences in strength with which individuals experience their emotions. A) The Hawthorne effect B) Affect intensity C) Intelligence quotient D) Positivity offset E) Ambiguity effect

B) Affect intensity

________ refers to inconsistencies between the emotions people feel and the emotions they project. A) Collective efficacy B) Emotional dissonance C) Social loafing D) Positivity offset E) Self-concordance

B) Emotional dissonance

________ is a pure marker of high positive affect. A) Contentment B) Excitement C) Fatigue D) Boredom E) Relaxation

B) Excitement

Which of the following statements is true regarding sources of moods and emotions? A) Reduced sleep makes a person more alert during waking hours. B) Physical and informal activities increase positive mood. C) Weather has a controlling effect on moods. D) Intensity of negative emotions increases with age. E) Mounting levels of stress at work create positive emotions.

B) Physical and informal activities increase positive mood.

________ refers to the tendency of most individuals to experience a mildly positive mood at zero input when nothing in particular is going on. A) Low positive affect B) Positivity offset C) Blunted affect D) Negativity bias E) Residual positivity

B) Positivity offset

________ is a pure marker of low positive affect. A) Stress B) Relaxation C) Boredom D) Nervous E) Alert

B) Relaxation

Under which of the following conditions, if true, would the manager's suggestion least likely be accepted? A) The company conducts one-day offsite events on an annual basis to allow employees some time to unwind. B) The skills required by the company are highly specialized, and hence the company is short-staffed. C) The employees, though experiencing high levels of stress, also report high levels of job engagement. D) The company's employees have reported high stress levels for more than three years in a row. E) The company's leading competitor was recently voted as one of the best places to work due to its focus on employee well-being.

B) The skills required by the company are highly specialized, and hence the company is short-staffed.

Which of the following is an example of surface acting? A) an employee expressing her true admiration for her colleague B) an employee masking her emotions of distrust toward the management C) an employee striving to like her job even though it feels uninteresting D) an employee retorting back at an annoying customer E) a colleague making an effort to get along with a difficult team mate

B) an employee masking her emotions of distrust toward the management

Which of the following is not an example of moral emotions? A) sympathy for the suffering of others B) contempt for those who behave ethically C) guilt about our own immoral behavior D) anger about injustice done to others E) disgust at violations of moral norms

B) contempt for those who behave ethically

The practice of modifying one's true inner feelings based on display rules is known as ________. A) surface acting B) deep acting C) social loafing D) behavioral contagion E) collective efficacy

B) deep acting

Which of the following statements is true regarding emotional intelligence (EI)? A) It refers to a score derived from standardized tests to measure intelligence. B) It refers to an aptitude for intellectual activities that cannot be acquired with personal effort. C) It comprises a person's ability to detect others' and one's own feelings. D) It is based on rationality instead of intuitive appeal to make judgments. E) It refers to a person's ability to suppress his/her true emotions and express organizationally accurate emotions.

C) It comprises a person's ability to detect others' and one's own feelings.

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus. A) Affect B) Cognition C) Mood D) Thought E) Reaction

C) Mood

On which day of the week does the positive effect tend to be highest? A) Sundays B) Mondays C) Saturdays D) Tuesdays E) Wednesdays

C) Saturdays

________ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors. A) Ironic process theory B) Implicit personality theory C) Disengagement theory D) Affective events theory E) Construal level theory

D) Affective events theory

Which of the following statements is true regarding negotiation? A) Displaying a negative emotion at a negotiation can never be effective. B) Angry negotiators who have less power than opponents have better outcomes. C) Individuals who do poorly in a negotiation are more willing to be cooperative in future negotiations. D) Feeling bad about your performance during a negotiation tends to impair future negotiations. E) Individuals who do poorly in a negotiation develop positive perceptions of their counterpart.

D) Feeling bad about your performance during a negotiation tends to impair future negotiations.

Which of the following is an argument used against emotional intelligence? A) It is not genetically influenced and thus is void of an underlying biological factor. B) It does not have the capacity to predict criteria that matter. C) It can be learned by experience. D) It cannot be measured easily and measures of EI are diverse. E) It is not closely related to intelligence and personality.

D) It cannot be measured easily and measures of EI are diverse.

________ are cognitive in nature, have an unclear, general cause, and last for several hours or days. A) Emotions B) Feelings C) Perceptions D) Moods E) Reactions

D) Moods

Which of the following is true about emotions? A) They are experienced over several days or months. B) They are never caused by specific events. C) They are less intense than moods. D) They are critical to rational thinking. E) They are less fleeting than moods.

D) They are critical to rational thinking.

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions? A) Men are more emotionally expressive than women. B) Men experience emotions more intensely than women. C) Women express anger more frequently than men. D) Women tend to hold onto emotions longer than men. E) Men display positive emotions more frequently than women.

D) Women tend to hold onto emotions longer than men.

Which of the following statements is true regarding the effects of moods and emotions on decision making? A) Moods and emotions have no direct influence on decision making. B) People in good moods are less likely than others to use heuristics to make decisions. C) Positive emotions tend to diminish problem-solving skills and analytical skills. D) People with positive emotions are slower at processing information than depressed people. E) Depressed people tend to weigh all possible options rather than the most likely ones.

E) Depressed people tend to weigh all possible options rather than the most likely ones.

________ refers to the tendency of people to associate two events when in reality there is no connection. A) Affect intensity B) Focusing effect C) Distinction bias D) Omission bias E) Illusory correlation

E) Illusory correlation

Which of the following statements is most likely to be true regarding moods? A) Moods are always brought about by a specific event. B) Moods last for a very short period of time, such as a few seconds. C) As compared to emotions, moods are more likely to be clearly revealed by facial expressions. D) Moods are more fleeting than emotions. E) Moods are cognitive in nature.

E) Moods are cognitive in nature.

Under which of the following conditions, if true, would the manager's suggestion most likely be accepted? A) The company recently acquired a new client and work volumes are expected to increase. B) The company halted its hiring plans for the year in order to focus on developing talent in-house. C) The company allows employees to exchange their unused leave for cash at the end of every year. D) The company promotes work-life balance, by offering employees flexible working arrangements. E) The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year.

E) The company has a "use it or lose it" policy whereby unused leave lapses at the end of every year.

Negative affect is a mood dimension consisting of ________ at the low end. A) nervousness B) relaxation C) anxiety D) stress E) depression

E) depression

Surface acting deals only with ________ emotions. A) negative B) weak C) cognitive D) strong E) displayed

E) displayed

Which of the following terms best describes an intense feeling directed at someone or something? A) perception B) cognition C) mood D) reasoning E) emotion

E) emotion

Which of the following mood dimensions is a pure marker of high negative affect? A) depression B) relaxation C) fatigue D) boredom E) nervousness

E) nervousness

Which of the following is most likely to be experienced during a positivity offset? A) nervousness B) depression C) stress D) anxiety E) relaxation

E) relaxation