Ch 3 - IS 3003

Which of the following attempts to continually improve business processes to enhance competitiveness?

BPM

Which statement about business process management (BPM) is FALSE? BPM is never concluded because continuous improvement requires continual change. BPM is the optimal approach when radical change is required. BPM needs to analyze existing processes to design new processes. BPM requires the identification of processes to change. BOM is an approach to business that aims to continuously improve business processes.

BPM is the optimal approach when radical change is required.

is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency.

Business process reengineering

Which of the following is NOT a way that information systems provide a competitive advantage? Raising the barriers to entry by enhancing the product/service Lowering operating costs Making business processes more reliable Collecting and storing large amounts of data Allowing customers to be locked in

Collecting and storing large amounts of data

What is the final and ongoing step of the business process management model?

Continuous measurement

Which term refers to the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand?

Cycle time

Which of the following is NOT an example of a disruptive technology?

Digital television

Koa Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country. What type of global strategy does Koa use?

Domestic exporter

Which of the following is NOT an example of a primary activity in the value chain? Inbound logistics Marketing Human resources management Outbound logistics Customer service

Human resources management

Automobile manufacturers use computer-aided design (CAD) to create virtual models of parts and to prototype vehicles. This use of information systems is primarily related to which of the following?

Improving design quality and precision

Which of the following is NOT an impact of the Internet on competitive forces and industry structure? Reduces barriers to entry Shifts bargaining power to customers due to the availability of global price and product information Enables new substitutes to emerge with new approaches to meeting needs and performing functions Widens the geographic market by increasing the number of competitors Lowers the bargaining power over supplies in procuring products and services

Lowers the bargaining power over suppliers in procuring products and services

A networked system configuration supports which of the following international business strategies?

Multinational and transnational

What is the MOST significant barrier to successful business process change?

Organizational culture

Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services?

Primary activities

From a customer perspective, which term involves demanding durability, safety, ease of use, service effectiveness, and responsiveness?

Quality

Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high?

Substitute products and services

Which of the following is NOT part of the description of a value web? They are flexible and adaptive to changes in supply and demand. They synchronize the business processes of customers, suppliers, and trading partners. They promote communication within units. They are more customer-driven and operate in a less linear fashion than the traditional value chain.

They promote communication within units.

Companies often use information systems to improve quality by ___ as a way to set standards for products and services against predefined standards.

benchmarking

When a firm does something in which it is a world-class leader, that activity would be considered a ___ for the company.

core competency

To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system was to improve ___.

cycle time by simplifying the production process

If Koa's Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, the firm uses a ___ global strategy.

multinational

According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ___. bargaining power competition segmentation characteristics profitability

segmentation

The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called ___.

six sigma

The acronym related to organizational improvements, TQM, stands for ___.

total quality management

If Koa's Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, the firm uses a ___ global strategy.

transnational