CH. 4 QUESTIONS- OPENING COMMUNICATION

One of the dangers of _____ questions is that they may provide only the client's limited responses to your questions rather than what the client really thought or felt. closed open semi-structured confrontational

(A) A long series of closed questions can bring out the story but may provide only the client's limited responses to your questions rather than what the client really thought or felt. Worse, the client may end up adopting your way of thinking or may simply stop coming to see you.

Lynelle's client is discussing a particularly painful experience. To help her client explore his feelings, Lynelle may ask questions that start with _____. how why who what

(A) How questions may lead to an exploration of process or feeling and emotion. What questions most often lead to facts. Why questions can lead to a discussion of reasons.

Open questions ________, and closed questions ________. encourage others to talk; bring out specifics bring out specifics; encourage others to talk can be answered with few words; cannot be answered with few words focus the interview; provide maximum information

(A) Open questions are effective for encouraging clients to talk at length, whereas closed questions are effective for obtaining specific facts and information. See Defining Questions

Which type of question most often leads clients to share facts? What questions Could questions Why questions Would questions

(A) Question stems often result in predictable outcomes. For example, what questions are most likely to elicit facts from the client, while how questions lead to an explanation of process or feeling and emotion, and why questions lead to a discussion of reasons. See Discerning the How of Using Questions

In seeking to balance the kinds of questions being asked about strengths and difficulties, the counselor should remember that it takes about _____ positive comments to balance one negative comment. five nine seven three

(A) Research suggests it takes at least five positive comments to balance one negative; it can take many more if the negative comment hits deep.

Which of the following is NOT a true statement? Silence is an ineffective way to get clients to continue talking. Interviewers can have more control over the session by using closed questions. Closed questions can overwhelm clients. Specific critical details can be expressed using closed questions.

(A) Silence can be used effectively to encourage a client to continue talking about a topic, as long as the silence is accompanied by facial expressions and body language that indicate an open, supportive stance. See Discerning the How of Using Questions

Which question brings out detail and allows clients to have considerable control? What else? Who was there? Why did you do that? How did you feel?

(A) The "What else?" question brings out missing data. It is maximally open and allows the client considerable control.

"Last week we talked about you speaking with your partner. How did that go this week?" Which of the following statements provides the BEST reason for an interviewer to use this quote to open a client session? The quote leads with an open question and focuses the session in a specific direction. The quote leads with a closed question to get one specific detail. The quote leads with an open question, and it will draw out more detail. The quote leads with an open question.

(A) This is the best explanation. The open question encourages the client to speak at length, and the mention of one specific issue keeps the session focused in a particular direction. See Observing Questions in Action: Interview Transcript, Conflict at Work

Questions that begin with _____ should be used sparingly, since clients may associate such questions with being grilled. why how what who

(A) Use why questions with care. While understanding reasons may have value, a discussion of reasons can also lead to sidetracks. In addition, many clients may not respond well because they associate why with a past experience of being grilled.

Tianna is meeting with a new client who has come into counseling following the death of her wife. Tianna starts by asking questions about the facts of what happened - when her wife died, the circumstances of her death, and so on. Tianna's questions most likely begin with the word _____. what why how who

(A) What questions most often lead to facts. How questions may lead to an exploration of process or feeling and emotion. Why questions can lead to a discussion of reasons.

Asking a question like "Don't you think you should be more respectful to your mother" is _____. likely to help the client explore the impact of his or her behavior really making a statement rather than asking a question a good way to initiate discussion of a potentially sensitive topic perfectly acceptable in Western cultures that value directness

(B) Some questions are really statements (you should be more respectful to your mother) masquerading as questions. They may put clients on the spot. A useful standard is this: If you are going to make a statement, do not frame it as a question.

To help get a stalled session moving, your text suggests you ask questions _____. about a topic that your client has not yet addressed about something the client discussed earlier in the session that will startle the client and get the client thinking that have factual, yes-no answers

(B) To help a stalled session start again and keep it moving, ask an open question on a topic the client presented earlier in the interview.

Tovah often asks clients questions that begin with what, how or why. Tovah is using _____ questions. confrontational open closed semi-structured

(B) Typically, open questions begin with what, how, why, or could and can't be answered in a few words. They tend to facilitate deeper exploration of client issues. They encourage others to talk and provide you with maximum information.

Which of the following statements is NOT true regarding questioning clients? Questions should be considered carefully when the interviewer and client are from different cultural backgrounds. It is best to use vague questions rather than asking for specific details. Extreme questioning style can produce mistrust with African American, Asian American, and Latino/a clients. Depending on your cultural heritage, questioning may be met with distrust.

(B) While clients may use general terms when responding to questions, counselors should seek out specific, concrete details, so the counselor can more easily understand. See Refining: Extensions of the Questioning Skill

One of the dangers of asking _____ questions is that it can confuse some clients, although it also offers clients the opportunity to select which questions they answer. closed confrontational multiple leading

(C) Asking multiple questions all at once may confuse clients. However, it may enable clients to select which question they prefer to answer.

Which term refers to asking too many questions at once, an action that may put clients on the defensive? Interrogation Discernment Bombardment Leading

(C) Bombardment refers to asking too many questions all at once. It gives too much power to the questioner and may put the client on the defensive.

Which type of questions can overwhelm clients or force clients to agree with the counselor? Confrontational Semi-structured Closed Open

(C) Closed questions can overwhelm clients and can be used to force them to agree with the interviewer's ideas

Felipe conducts phone screenings for people who call his family resource network looking for help with housing, food, clothing, and other needs. Most of the questions he asks are intended to elicit specific information, like income, number of family members, and similar matters. Felipe is most likely asking _____ questions.

(C) Closed questions enable you to obtain specifics and can usually be answered in very few words. They may provide critical information, but the burden of guiding the talk remains even more on the interviewer. Closed questions often begin with is, are, or do.

Which series of openers is most appropriate for closed questions? Who, what, when, where Could, can Do, is, are Would, why

(C) Do, is, and are are used for closed questions; for example, "Are you living with your family?" See Discerning the How of Using Questions

Which client might be at particular risk of adopting the counselor's frame of reference? Melynda, who is well-educated Leon, a college student Taylor, who has an intellectual disability Danica, a young professional

(C) With less verbal clients, like a client with an intellectual disability, be particularly careful not to lead the client into your own frame of reference.

Counselors should be aware that questions _____. are almost always seen as expressions of concern are rarely seen as intrusive should reflect the questioner's culture place power with the questioner

(D) Questions place power with the interviewer. A poor client who is clearly in financial jeopardy may not come back for another interview after receiving a barrage of questions from a clearly middle-class interviewer.

Which question is an example of a closed question? Could you tell me what prompted you to see me? What's happening with you today? How do you feel about that? Do you enjoy your job?

(D) Questions that start with do are closed questions. See Discerning the How of Using Questions

Which statement is NOT true of questions? They provide a systematic framework for directing the interview. They help an interview begin and move along slowly. They can be used to encourage the client to talk at length or provide focused answers. They help open client talk but do not help close client talk.

(D) This statement is false. Questions can both help open and close client talk. See Defining Questions

Which statement is true of using questions in interviews? Counselors should use questions to sell their own point of view to the client. Counselors should ask as many questions as possible. Counselors should usually ask more than one question at once. Counselors should be careful when asking why questions.

(D) Why questions can make clients feel defensive because many people have experienced why questions as criticisms in the past. Therefore, counselors should be careful when using why questions to elicit reasons for their clients actions. See Discerning the How of Using Questions

Which question opener will be MOST useful for bringing out client feelings and emotions? Why How Do Could

How questions are best for getting clients to open up about their feelings and emotions; for example, "How do you feel about that?" See Discerning the How of Using Questions