Ch. 5

Chief Learning Officers (CLOS)

Also KNOWN AS KNOWLEDGE OFFICERS, are the leaders of a company's knowledge management efforts, they develop, implement, and link a knowledge/learning culture with the company's technology infrastructure, including databases, and intranets.

Fan-Type Seating

allows trainees to see from any point in the room. Trainees can easily switch from switch from listening to a presentation to practicing in groups, and trainees can communicate easily with everyone in the room. Also effective for training that includes trainees working in groups and teams to analyze problems and synthesize information

High Collaboration, High Self-Direction

breakout rooms, project room and conference room

High Collaboration, Low Self-Direction

classroom with breakout rooms, lecture hall with breakout rooms

Low Collaboration, Low Self-Direction

classroom, computer classroom and lecture hall

Delivery

content, method, training time and problems and opportunities

Low Collaboration, High Self-Direction

distance learning room, media lab and computer lab

Scope of Project

goal, audience, design time and checkpoints, and length of the course

Classroom-Type Seating

involves knowledge acquisition, which includes lecture and audiovisual presentation being the primary training method. This allows trainee interaction with the trainer, but it also makes it difficult to work in teams

Electronics Performance Support System (EPSS)

is a computer application that can provide skills training, information access, and expert advice, as requested. An EPPS may be used to enhance transfer of training by providing trainees with an electronic information source that they can refer to on an as-needed basis while they attempt to apply learned capabilities on the job.

Request for Proposal (RFP)

is a document that outlines the potential vendors and consultants the type of service the company is seeking, the type and number of references needed, the number of employees who need to be trained, funding for the project, the follow-up process used to determined level of satisfaction and service, the expected date of completion of the project, and the date when proposals must be received by the company's website

Support Network

is a group of two or more trainees who agree to meet and discuss their progress in using learned capabilities on the job. They may involve face-to-face meetings, communications via e-mail, or interactions on an electronic social network similar to Facebook

Action Plan

is a written document that includes the steps that the trainee and manager will take to ensure that training transfers to the job, which includes: 1) a goal identifying what training content will be used and how it will be used 2) strategies for reaching the goal 3) strategies for receiving feedback 4) expected results

Lesson Plan Overview

matches major activities of the training program and specific times or time intervals.

Application Assignments

refer to assignments in which trainees are asked to identify work problems or situations and to apply training content to solve them

Curriculum Road Map

refers to a figure showing all of the courses in a curriculum, the paths that learners can take through it, and the sequences in which courses have to be completed

Curriculum

refers to an organized program of study designed to meet a complex learning objective, such as preparing a learner to become a salesperson, certified computer network technician, licensed nurse, or manager. Includes: several courses, and it usually focuses on developing a set of competencies needed to perform a job.

Manager Support

refers to the degree to which trainees' managers 1) emphasize the importance of attending training programs 2) stress the application of training content to the job 3) provide opportunities for trainees to use what they have learned on the job

Opportunity to Perform

refers to the extent to which the trainee is provided with or actively seeks experiences that allow application of the newly learned knowledge, skill, and behaviors from the training program.

Program Design

refers to the organization and coordination of the training program.

Programs that emphasizes far transfer should include the following:

- teach general concepts, broad principles or key behaviors -general principles that might apply to a greater set of contexts than those presented in the training session -provide a list of prompts or questions to help trigger thoughts and question sets, such as "how is this similar to problems I have encountered before?" and "have I identified the real problem?" This helps trainees see connections among strategies that have been effective in different situations

Programs that emphasizes near transfer should include the following:

-trainees need to follow standardized procedures, processes and checklists -trainees should be given an explanation as to any differences between training and work tasks -trainees should be encouraged to focus only on important differences between training tasks (e.g., speed of completion) rather than unimportant differences (e.g., equipment with the same features but a different model). -trainees should be provided with an explanation of why as well as hoe the procedure should be performed to help them understand the concepts behind the procedure -behaviors or skills that trainees learn in the program should contribute to effective performance

Steps for Curriculum Road Map

1) a brief statement of the courses purpose, including why the course is important 2) prerequisite skills needed for the course 3) learning objectives or competencies covered by the course and a supporting or enabling objective (e.g., an objective that has to be reached in order for the learning objective to be accomplished) 4) the format of the content and course expectations. Expectations might relate to the type of content to be covered, how the content will be presented, and the structure of the content. 5) Delivery method for the content (e.g., online, classroom, blended learning).

Features of a Training Site

1) it is comfortable and accessible 2) it is quiet, privates and free from interruption 3) it has sufficient space for trainees to move around easily, offers enough room for trainees to have adequate work space, and has good visibility for trainees to see each other, the trainer, and any visual displays or examples that will be used (e.g., videos, product samples, charts and slides)

Ways to Use Knowledge Management

1) use technology, e-mail, and social networking site or portals on the company intranet that allow people to store information and share it with others 2) publish directories that list what employees do, how they can be contacted, and the type of knowledge they have 3) develop informational maps that identify where specific knowledge is stored in the company 4) create chief information officer (CIO) and chief learning officer (CLO) positions for cataloging and facilitating the exchange of information in the company 5) require employees to give presentations to other employees about what they have learned from training programs that they have attended 6) allow employees to take time off from work to acquire knowledge, study problems, attend training, and use technology 7) create an online library of learning resources, such as journals, technical manuals, training opportunities and video seminars 8) design office space to facilitate interaction between employees 9) create communities of practice (COPs) using face-to-face meetings, wikis, or blogs for employees who share a common interest in a subject, where they can collaborate and share ideas, solutions, and innovations 10) use "after-action reviews" at the end of each project to review what happened and what can be learned from it

Knowledge Management

refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing and use of knowledge.

Training Site

refers to the room where training will be conducted

Objectives

resources, who is involved, topical outline, administration and evaluation, and links to other programs

Conference-Type Seating

training that emphasizes total-group discussion with limited presentations and no small group interaction

Horseshoe Arrangement

training that requires both presentation and total-group instruction

Detailed Lesson Plan

translated the content and sequence of training activities into a guide that is used by the trainer to help deliver the training.

Course or Program

usually covers more specific learning objectives and addresses a more limited number of competencies or skills. Typically includes: unites or lessons that are smaller sections or modules covering different topics.