Ch 6

In which one of the following statements has the speaker used bias-free language to convey a message?

"In my opinion, Emirates employs the most courteous flight attendants."

In which of the following cases has a conversational tone been used to convey the message?

"Please call us any time between ten o'clock and five o'clock if you need any additional information regarding the request."

Which of the following sentences should Paul write to avoid using a cliché?

"This project will be very expensive."

The __________ attitude is communicating in terms of the receiver's wishes and preferences.

"you"

Which of the following is the meaning of the term buzzword?

A popular term that is often associated with current technology, business, or culture.

In which one of the following situations should the active voice be preferred over the passive voice while composing messages?

A writer wants to make the writing livelier and easier to read.

__________ wording is described as language that has broad concepts which audiences are likely to perceive in several different ways.

Abstract

Using language to imply someone is too immature or too frail to perform his or her duties is an example of which of the following?

Age bias

Which of the following is a general guideline for writing business messages?

Be careful with intimacy.

Which of the following is an example of an abstract word?

Beauty

Which of the following avoids words or phrases that unfairly categorize people in terms of gender, race, age, disability, or other characteristics?

Bias-free language

Which of the following is advised when selecting words for business communication?

Choose strong, precise words.

A term or phrase so common that it has lost some of its power to communicate is known as which of the following?

Cliché

Which of the following BEST describes the difference between a cliché and a buzzword?

Cliché is a term or phrase so commonly used that it has lost its power to communicate effectively; a buzzword is a new term that is associated with a current industry.

Micaela is writing a paragraph that discusses the differences that the company has undergone since it has doubled in size. Micaela is pointing out that although there are differences there are also similarities in the way the company conducts business. What technique is Micaela using to develop this paragraph?

Comparison or contrast

A sentence that has two main clauses, at least one of which has a subordinate clause, is known as which of the following?

Compound-complex

Luka writes the following sentence: "Demand has increased, so in order to meet demand, we will increase production." Which of the following has he written?

Compound-complex sentence

________ are specific and are likely to be interpreted the same way by everyone.

Concrete words

Which of the following BEST describes the use of conversational language?

Conversational language is appropriately casual but not overly casual, so it is just right for business communication.

Which one of the following is true regarding the credibility of a speaker or sender?

Credible speakers can distance themselves from emotional situations and look at all sides of an issue.

__________ are less negative substitutes used in place of rude or offensive words so as to appear more polite.

Euphemisms

Rewording sentences to use no pronoun at all rather than referring to all individuals as "he" is a way to avoid which of the following?

Gender bias

__________ should not be used when communicating across cultural boundaries.

Humor

Pedro is writing a paragraph by using examples of the types of distributors that handle company products. Which technique is Pedro using to develop this paragraph?

Illustration

Which of the following is an example of bias-free language?

Mary Jones has just joined our trust department.

Jonathan is a marriage counselor. His clients describe their problems and he helps them focus on their issues, not on their emotions. Which of the following is he demonstrating?

Objectivity

_____________ can help a writer to more easily choose the words that will convey the right tone.

Reading extensively

"The product was tested on a sample population of 1,000 consumers" is an example of what type of sentence?

Simple sentence

Which one of the following best describes the "you" attitude in a writer?

Speaking and writing in terms of the preferences of the audience.

Which of the following is the BEST approach to conveying negative news in writing?

State the news as positively as possible.

Which of the following BEST describes the use of stuffy language?

Stuffy language is too formal and wordy for appropriate business communication.

Which of the following is TRUE regarding style?

Style involves word choice.

Which of the following BEST describes the difference between style and tone?

Style involves word choice; tone involves the impression your message makes.

Which one of the following sentences uses bias-free language?

The journalist wrote a report on the cleanliness drive conducted by the city authorities.

Which one of the following is a compound sentence?

The product was tested on a sample population of 2,000 consumers, and was launched into the market.

Which of the following is TRUE about support sentences?

The support sentences are all more specific than the topic sentence.

A sentence that introduces a paragraph's main idea is known as which of the following?

Topic sentence

Which of the following sentences is written in active voice?

You sent the product to the wrong address.

To establish credibility, you should __________.

be reliable

By using ________, you can avoid words or phrases that categorize people based on certain characteristics.

bias-free language

"After the product was tested on a sample population of 1,000 employees, the product was launched into the market." is an example of a _____.

complex sentence

"After the product was tested on a sample population, it was launched into the market, and was well-received by the consumers" is an example of a _____.

compound-complex sentence

In order to convey meaning without using phrases that have negative connotations, you can use __________ to express a thought in milder terms.

euphemisms

In order to convey your meaning without negative connotations, you might consider whether the use of __________ would be more reader-friendly, while still remaining clear and ethical.

euphemisms

For mobile devices, writers may use the __________ style to briefly reveal the most important information first and then follow with more detail.

inverted pyramid

When creating documents for larger screens or print, a writer may use the ___________ style to incorporate supporting visuals and summary boxes.

linear organization

In business messages, ________

people should avoid using an intimate tone

The choices that you make to express yourself is your communication __________.

style

A paragraph should deal with a single topic and should begin with a(n) ________.

topic sentence

A(n) __________ identifies the main point or the overall idea of a paragraph, and is often placed at the beginning of the paragraph.

topic sentence

When writing business messages, __________ should be used to connect ideas.

transitions