Ch 61 Communication in the Dental Office

When the dental office is closed, how should telephone messages be obtained?

Answering Service Answering Machine

Americans spend more time with their_____ than anyone else.

Co-Workers

Which Dental professional would NOT be involved in the Marketing of a practice?

Dentist

Another Term for "pulling" a tooth

Extract

What piece of equipment allows you to send and receive typed documents?

Fax Machine

How is a patient psychologically influenced by attitudes of others?

From Subjective Fears

Which Component is included in the salutation of a letter?

Greeting

What is a valuable communication tool for a dental practice?

Health Fair

At What ring should the telephone be answered?

Second (After 1st Ring)

What is the key to a successful work environment?

Teamwork

The Most important piece of equipment used in a dental office for public relations is the

Telephone

What is a fax machine?

The Business machine that is attached to a phone line and can send written or typed materials

What is a salutation?

The part of the letter that contains the introductory

How are objective fears attained?

by learning fears from past experiences

what is a copier

is a business that can make duplicates from an original

What is word processing software?

is a computer program used to create most business documents

What is marketing?

is a way of advertising or recruiting people to your business

What is a letterhead?

is the part of a letter that contains the name and address of a person sending the letter

What is verbal communication?

is the type of communication by which we use words to express ourselves

What is nonverbal communication?

is the type of communication that uses body language for expression

What nonverbal behavior could portray tension and uneasiness?

restrained gait grasping the chair arms rapid shallow breathing

How much money should a dental practice invest in marketing?

3% to 5% of gross revenue

What percent of verbal communication is never heard?

90%

What would NOT be a stress factor for working in a dental office?

Job Flexibility

What are some of the best ways to calm an irate patient?

Listen Maintain Eye Contact Nod your head when the patient is talking

What Type of Communication describes our Body Language?

Nonverbal

Besides the patient, who would the business assistant correspond with?

Other Dental Professionals Physicians Dental Insurance Companies

An Example of an external marketing activity is

Preparing and disturbing a newsletter for current patients Attending a health fair Sending Flowers