CH. 7 Communicating with Others and Working with the Interprofessional Team

Social media is commonly used to update friends and groups on things we have going on in our lives. Health-care organizations routinely use social media to promote medical facts, services, and recognitions. What is important for nurses to remember when deciding to post something work related on a social media site? A. Nurses should never post PHI on a social media site. B. Stories with good outcomes can be posted to your media page. C. Stories and photos can always be shared if the patient's name or face is not visible. D. Posting stories on personal time is okay because the nurse is not working.

A. Nurses should never post PHI on a social media site. -PHI must be protected and never shared without expressed written permission. A patient's privacy and confidentiality are paramount.

The EMR has many advantages compared with paper charting. It helps track data through time and can help monitor things such as preventative care in primary care practices. Jane is the office nurse in a local practice. She is meeting a new patient for the very first time who informs her that he was recently hospitalized. Jane pulls up the patient's EMR and sees no information regarding his recent hospital stay. How could this have happened? A. The patient's discharge was so recent that it is not available yet. B. EMRs are usually practice or hospital specific, so the patient's information would not be accessible to Jane. C. The patient was hospitalized out of state. D. The patient has not signed the necessary consents to give Jane access.

B. EMRs are usually practice or hospital specific, so the patient's information would not be accessible to Jane. -EMRs are usually hospital or practice specific, so Jane would not have access to the patient's hospital EMR. Recent changes in technology and the creation of health information exchanges are making EMR information available to hospital and practice affiliates.

TJC attributes 80% of all medical errors to: A. Poor hygiene and hand washing B. Poor hand-off communication C. Poor work environment D. Lack of care

B. Poor hand-off communication -Ineffective hand-off communication or miscommunication between caregivers during the transfer of care is estimated to contribute to 80% of serious medical errors. Poor hand-offs can lead to delays in treatment, inappropriate treatment, and prolonged hospital stays.

ISBARR provides a framework for communicating critical client information. ISBARR is an acronym for: A. Identify, study, background, assess, recognize, readback B. Issue, situation, better, advise, refer with recommendations C. Introduce, situation, background, assess, recommend, readback D. None of the above

C. Introduce, situation, background, assess, recommend, readback -The ISBARR is an acronym for a concise review of the client with other team members to ensure timely intervention and feedback. It includes introducing the patient, the current situation, any pertinent background that could be contributing to the situation, a clinical assessment with recommendations, and finally, a readback of the instructions or orders to ensure accuracy.

Jane is a new nurse manager who will be holding her first staff meeting tomorrow. She has learned that the staff members have not been following important patient care policies. What is the most important communication skill that she should use at the meeting? A. Talking to the staff B. Laughing with them C. Listening D. Crying

C. Listening -Listening to the staff is the most critical communication skill because it helps the manager understand the situation and the staff's rationale for their actions. It also demonstrates empathy and openness, which can lead to agreement on better adherence to the policies.

Who is responsible for accepting, transcribing, and implementing physician orders? A. Unit clerk B. Medical intern or resident C. Professional nurse D. Medical assistant

C. Professional nurse -The professional nurse is responsible for accepting, transcribing, and implementing health-care provider orders.

Bedside shift report is one of the things that Jane reviews at the staff meeting. She stresses the way she would prefer the report to start. Which of these would be the LEAST important to share with the oncoming nurse? A. Telling the oncoming nurse what happened on the unit during the shift B. Introducing the client and his or her diagnosis to the oncoming nurse C. Sharing the nurse's personal opinion of the client D. Reviewing new medication orders and the medication administration record (MAR)

C. Sharing the nurse's personal opinion of the client

As Jane speaks with the team, she learns why the staff members have had difficulty following policies. Which of these would be considered barriers to effective communication? A. The charge nurse is unavailable to help the nurses when they have questions about policies. B. Some staff are afraid to ask particular charge nurses for help for fear of retribution. C. The use of acronyms is confusing to staff members who are new to the unit. D. All of the above

D. All of the above -Physical barriers: such as the absence of the charge nurse to answer questions could prevent the staff from following policies. -Emotional barriers: such as a nurse's fear of retribution from a colleague can cause nurses to seek out answers, which can delay care or compromise safety. -Semantic barriers: such as acronyms or nicknames can confuse or mislead staff unfamiliar of their meaning.

Implicit bias affects our understanding in an unconscious manner. A person's ability to recognize these biases can improve communication with patients and colleagues alike. Which of the following statements is true about implicit bias? A. Implicit bias forms during a lifetime. B. Implicit bias can influence clinical decision making and treatment. C. Implicit bias contributes to an individual's social behavior. D. All of the above.

D. All of the above. -Implicit bias is formed during a lifetime because it is formed based on an individual's culture, which shapes attitudes, beliefs, and actions. -Implicit bias is automatic and subconscious during our interactions with others and can influence our clinical decision making and even treatment. -Implicit bias contributes to social behavior because it is derived from an individual''s cultural norms.

You are working on the trauma unit today, and your new patient with a femur fracture complains of leg pain and seems a little diaphoretic and SOB. You assess the patient and prepare to contact the surgeon. In preparation for contacting the physician, you: A.immediately page the MD; it could be a pulmonary embolism, and time is of the essence. You will give him the particulars when the MD arrives. B. Wait for the MD to round on his patient because it should be within the next hour or so. C. Medicate the patient for pain and plan to contact the MD when he rounds. D. Jot down notes about the situation as it is presented to you, review the patient's history, focus your assessment, and determine what you need for the patient.

D. Jot down notes about the situation as it is presented to you, review the patient's history, focus your assessment, and determine what you need for the patient. -Describing the situation, background, assessment, and recommendations (SBARR) is best. Reporting on situational change is designed to provide concise, pertinent, and factual information to members of the health-care team. This approach to a sudden change in patient condition allows you to communicate information, your concerns, and the need for action.