CH 9

Korrine manages a team of graphic designers. She distributes a document with details on each of the tasks for an upcoming project, which are then assigned to a specific member of her team. Which of the three components of setting expectations does this accomplish? - providing deadlines - discussing coordination - describing responsibilities - stating goodwill - explaining overall goals and objectives

- describing responsibilities

To show your sincerity in an appreciation message, you should make sure that your message is extremely formal. avoid including a rationale for the gratitude. include a call to action at the end of the message. focus exclusively on the recipient. include exaggerated displays of gratitude.

focus exclusively on the recipient

Which step is most important in planning routine messages? - Idea development - message structuring - meta message development - audience analysis - crisis analysis

message structuring

A successful professional should use an apology only as a last resort. True False

False

Which element is usually found in a set of directions but not in a set of expectations? - guidelines for working with others - a description of responsibilities - an explanation of the work outcome - step-by-step instructions - a set of deadlines

Step- by- Step

Read the email that Lisa sent to her supervisor below. Then choose the answer that best explains what is wrong with the message. SUBJECT: Praise for our intern's work Joni, I just wanted to let you know that Bryce is doing exceptional work as an intern. I'm really happy with his effort. Lisa should have waited until Joni asked her opinion. It is not Lisa's place to send a note praising a colleague to her supervisor. The tone is too casual for this type of email. The email is too general to tell Joni anything about Bryce's performance. The subject line should be more specific to capture Joni's attention

The email is too general to tell Joni anything about Bryce's performance.

Three components are central in setting expectations for those you manage: describing responsibilities, providing deadlines, and discussing coordination. True False

True

When conducting a FAIR test on a routine message, the most important aspect to consider is accuracy.

True

Many employees ignore announcements because announcements typically consist of requests for follow-up. are complicated to understand. are broadcast to a large number of employees. are typically written in an other-oriented tone. are rarely interesting to read.

are broadcast to a large number of employees.

When making requests, ________ goes a long way in maintaining goodwill. ordering people to complete a task keeping the subject line mysterious omitting the rationale for the request using a self-oriented, positive tone showing respect for the recipient's time

showing respect for the recipient's time