CH10 PM
____ describe where the project stands at a specific point in time. progress reports, forecasts, status reports, lessons learned reports
status reports
_____ address where the project stands in terms of meeting scope, time, and cost goals. technical reports, status reports, progress reports, lessons learned reports
status reports
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. to form subject cc
subject
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? call phil in for private meeting call team meeting to praise announce accomplishments on web site have top management and other teams in company award
Call Phil in for a private meeting to appreciate his work.
Using the formula for calculating the number of communication channels, how many channels would two people require? 1,2,3,4
1
Using the formula for calculating the number of communication channels, how many channels would five people require? 9,10,11,14
10
A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. 5, 2, 3, 10
5
is in a face-to-face interaction, _____ percent of information is through body language. 58, 35, 7, 75
58
Which of the following questions is typically addressed by a project forecast? how much more money will be needed to complete project, does quality of output match our goals, are our clients satisfied, how comfortable are employees with software and technology being used
How much more money will be needed to complete the project?
Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail? always rely to all people to whom initial message was sent, if entire message can fit in subject line put it there, minimize total number of emails by including as many subjects in one email, continue to reply to email messages without changing the subject line to maintain continuity
If the entire message can fit in the subject line, put it there.
Which of the following is true of push communication? info is sent only to people who request it, ensures info is understood by recipients, info is sent to people without request, method ensures that the info is received by the people
Information is sent to recipients without their request.
Which of the following is true of a project communications plan? communications plan within an organization does not vary from project to project, communications plan should be a part of the overall project management plan, the communications pain should never be part of the team contract but should be always a separate document, the communications plan should include project forecasts and other technical
The communications plan should be part of the overall project management plan.
E-mail communication is most suited for: assessing commitment to a project, building consensus among disputing parties, mediation conflict between parties, communicating routine information
communicating routine information
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. phone call, email, meeting, website
Managing communications is part of the _____ process of the project communication management. closing, executing, planning, monitoring and controlling
executing
____ predict future project status and progress based on past information and trends. progress reports, status reports, forecasts, project update
forecasts
As the number of people involved in a project _____, the complexity of communications _____. increases decreases, decreases increases, increases stays constant, increases increases
increases, increases
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. final project report, audit report, design document, lessons learned report
lessons learned report
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions. phone call email meeting website
meeting
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior. phone call meeting email website
meeting
Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? wikis, email, website, meetings
meetings
The formula to determine the number of communication channels is _____, where n is the number of people involved. n(n-1)/2 , n(n+1)/2
n (n-1)/2
The output of the _____ process is a communications management plan. managing communications, controlling communications, reporting performance, planing communications
planning communications
_____ involves determining the information and communications needs of the stakeholders. strategic planning, systems management, identifying stakeholders, planning communications
planning communications
____ describe what the project team has accomplished during a certain period. progress reports, status reports, forecasts, lessons learned reports
progress reports
____ are a complete set of organized project records that provide an accurate history of the project. project archives, forecasts, project plans, project notes
project archives
Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? short face to face meetings, emails, telephone conversations, reading reports from other team members
short face to face meetings
An example of push communication is _____. meetings, video, voice mails, blogs
voice mails
A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. intranet, blog, forum, wiki
wiki
An example of pull communication is _____. meetings, video conferences, voicemails, blogs
blogs