ch.11

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what is the rule when using numbers in writing

1-10 must be spelled out if the number is at the beginning of a sentence must be spelled out

when was 5 digit zip code estabished

1963

the last line of the address on the envelop cannot exceed

27 characters

what grade level level should reading material for patients not exceed

8th

Standard Mail​

Advertisements,​ circulars, newsletters, small​ parcels, and merchandise fall under standard mail

certificate of mailing

serves as proof that mail was posted used for mailing items that need to be postmarked

Priority

First-class mail weighing more than 13 ounces and less than 70 pounds is considered priority mail

First Class​

Letters are usually considered first class mail by the U.S. Postal Service

memo

written communication sent to office or organization to inform about work related subjects and events

Simplified style​

all lines are flush with the left margin. The salutation line is omitted. In its place is a subject​ line, which appears on the third line below the inside address.

what does appropriate word choice include

avoid technical terms gender bias overly long sentences and paragraphs excessive use of personal pronoun I incorrectly used abbreviations and passive voice

letters from a medical office must have

professional, courteous, business like posititve tone and protective of the confidentiality of the physician and patient

The final four digits on the​ nine-digit ZIP code identify

block of the street where the address is located

thrombus

blood clots

how do we make abbreviations plural

by adding an s

how various classes of mail vary

by weight

what does editing involve

reading the final material to check for accuracy and clarity

how does mail recall work

call and request the mail placed on hold from pickup

Mail that has been delivered

can not be recalled

carcinoma

cancer

what types of special services are offered by the post office to medical offices

certified mail, certificate of mailing registered mail insurance mail recall tracing lost mail and returned mail

salutation

courteous greeting

why do letters style vary

depends on the purpose of the letter

adjective

describes a noun or pronoun

what books should be included in a complete office library

desk dictionary medical dictionary Physician Desk Reference (PDR) coding books CPT-4 and ICD-9/10-CM

what does word processing allow the writer to do

display document on the screen enter information and make changes

what does it mean to be redundant when writing

repeating the same idea in the same words

example of redundant words

each and every first and foremost physician's patient

email

electronic mail

ancillary service endorsements

enable you to give the postal service instructions for how to handle mail that is undeliverable

how will we know if there are other documents included in the letter

enclosure notation

how do you use the tracking number for registered mail

enter the number into the USPS website to confirm progress of the item and its delivery

optical character recognition

equipment used by USPS scans reads and sorts envelops

facsimile

fax machine

standard components of a business letter

heading date inside address salutation body closing reference initial

what information is contained on a letterhead stationary

heading date inside address salutation body closing reference initials

fax machine

sends written communication electronically

Modified block style with indented paragraphs​

identical to the modified block style except that the paragraphs are consistently indented by a designated amount.

when would mail recall be used

if the sender did sent the mail by mistake

what types of things don't spell checkers catch

improper word use of homophones

how many digits were added to the 5 digit zip code

in 1983 4 digits were added after the first 5 digits

Periodical​

includes newspapers and periodicals that have received​ second-class mail​ authorization; newspapers and periodicals mailed by the general public do not qualify.

why was the 5 digit zip code established

increase efficiency in mail handling

why should we try to eliminate the pronoun I in professional writing

it may sound egotistical or threatening

which agency released a list of unapproved abbreviations

joint commission

Block style

letter style is formatted with all lines flush with the left margin and includes a salutation and complimentary​ closing

what type of mail is considered certified

mail with contracts, mortages, birth certificates, deeds and checks

what does the body of a letter have

main text of the letter and conveys the purpose of the letter 2 lines below salutation and single space double space

what should the writer do if an error is found after the document is printed

make correction and reprint

when writing what shouldn't we refer to doctors or nurses

male or female

ms.

marital status unknown

mrs

married

interoffice memoranda

memo

what is written in the signature line

name and title of the writer

what does the inside address include

name title company name address of recipient of the correspondence

noun

names person place or thing

why is it hard to trace first class mail

no receipt exists

what type of tone can promote the medical profession to the reader

nonthreatening

8 parts of speech

noun verb adverb pronoun adjective conjunction preposition interjection

​E-mail cannot be used to send what?

original signatures

what do correct grammar and appropriate word choice in correspondence reflect

positively on the overall quality of a medical office

what types of sentences and paragraphs are preferred in medical writing

short and concise and 20 words long

preposition

show the relationship between a noun or pronoun and another word

what does certified mail require

signature of recipient

form letter

standard content used repeatedly that is personalized with patient name date signature of physician

what are sizes of letterhead

standard monarch or executive baronial

letterhead

stationary bearing the name of the physician

gastric

stomach

otolaryngology

study of ear nose and throat

active voice

the subject of the sentence that performs the action it is more interesting to the reader

Modified block style​

the​ date, complimentary​ closing, and signature line begin at the center and continue toward the right margin. All other lines are flush with the left margin.

what types of things are never acceptable in professional correspondence

threats or derogatory comments may lead to legal consequence

larynx

throat

registering your mail

tracks the mail at each stage as it moves through the mail system

How many times should a medical assistant proofread a​ document?

twice

miss

unmarried

how long should the receipt for mailed goods be held

until receipt of the mail has been acknowledged

monarch or executive style

used by some physicians for their special correspondence

what makes composing letters simple

using an organize approach

what is a physicians desk reference used for

verify correct spelling and use of drugs

passive

when the subject receives the action

leukocytes

white blood cells

homophone

words that sound the same

what does zip stand for

zone improvement plan


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