Ch.9-16 Business Communications Final Exam

To soften the blow of bad news in written communications, you could use ___.

A buffer statement and a neutral subject line for the message.

The review section of a business presentation contains which of the following?

A call to action and a brief summary of the key messages.

The goal of the review in a business presentation is to ___.

Compel audience members to consider taking specific actions.

Effective persuaders provide ___ reasons for action.

Compelling and simple.

Developing strong ideas that could benefit your audience will make you seem more ___.

Competent.

When creating a chart, you should consider the five most important elements, including ___.

How easily a reader can process the information, the descriptiveness of the title, and the sufficiency of the information.

A routine message should be written with which two of the following questions in mind?

How much detail does my audience expect? How would my audience want to receive this information?

Sending thank-you notes can accomplish which of the following?

Maintain strong working relationships and boosts repeat business.

Which of the following phrases that might be spoken to a consumer contain positive wording?

Maintain your lifestyle and have enough money as long as you live.

A speaker can prepare for the unexpected during a business presentation by ___.

Maintaining an attitude of flexibility and mastering the presentation's content.

Documenting sources and including data to support your conclusions will tend to make a business report which of the following?

More credible.

What are several of the key features that should be included in all business reports?

Precision, documentation, and value to decision makers.

What are the last steps in preparing a report?

Proofread the document, check for fairness, and seek final feedback from colleagues.

A document that explains why a business goal is beneficial and details how resources and funds will be allocated to meet the goal is known as a business ___.

Proposal.

Which two of the following have reliable guidelines for documenting sources in a business report?

The Purdue Online Writing Lab or the APA style website.

When a business speech is about people, which of the following generally occur?

The audience becomes more confident in the speaker and the presentation of any statistics becomes livelier.

Which of the following best explains what you should do during your team presentation to show your team is united?

You should refer to one another throughout the presentation.

In general, how long should an executive summary be?

One page for every 10 to 20 pages in the report.

An announcement is what type of communication?

One-to-many.

Persuasion involves ___ a person whose opinion or understanding about something is different from yours.

Communicating with.

Which of the following are fundamental to any successful presentation?

Structure and well-formed content.

It should take about ___to complete a routine business message.

5 to 15 minutes.

Which two of the following would be effective transitions in a team presentation?

"Now, here's Samer to continue the discussion with a focus on achieving our sales goals." "Hakim will now share some ideas about how to improve student engagement."

Which two of the following are the most effectively stated research objectives?

-Determine why 80% of our hotel guests post negative reviews online. -Identify ways to provide advancement opportunities for our receptionists.

What are two reasons why studying statistical and quantitative analysis is useful in the field of business communication?

-It helps prevent flawed results during the analysis of survey data. -It helps the researcher avoid skewing the results to accommodate preconceived ideas and biases.

Order the following categories of attire according to their level of formality, with the most formal attire at the top and the least formal at the bottom.

1. Formal business attire 2. Business casual attire 3. casual attire

A company writes to one of its suppliers, requesting an adjustment to the invoice for a recent shipment because some of the merchandise was missing. This type of business message is known as ___.

A claim.

What elements are likely to make employees reject a persuasive message?

A lack of validation, and authoritarian tone, and negative wording.

Which of the following would be considered a business announcement?

A notice that the office Christmas party will be held in the conference room, a mass email informing customers that the company is moving to a new location, and a statement that the company is changing its dress code.

During the delivery of bad news, ___.

A positive tone can make people feel positive about receiving negative feedback, a negative tone can make people feel negative about receiving negative feedback, and it is important to notice the recipient's nonverbal behavior.

What should you include in a message to make it more persuasive to employees?

A positive vision of change, options for them to choose, and validation of shared concerns.

Which of the following are appropriate for an effective delivery in person of bad news to a client?

A rationale followed by the bad news, an explanation of how the news will immediately affect the person's situation, and a buffer to let the person get ready emotionally to hear the news.

A white paper is ___.

A report on an issue by an organization, often with a specific agenda.

Which of the following is the best choice for conveying a large amount of precise data?

A table.

Which elements are most likely to make a message more persuasive to supervisors?

A tangible problem and a confident tone.

The ___ planning process can be completed quickly for most routine messages.

AIM. Audience: What are your audience's needs, Information: Gather relevant accurate up-to-date info, Message: create a detailed, direct, complete, and credible message.

When you make a presentation to colleagues, it offers a chance to improve your colleagues' opinions about your ___.

Abilities.

Which of the following types of words help invoke a sense of excitement and optimism in persuasive messages?

Action-oriented words, lively words, and strong verbs.

Which kinds of appeals should be made when giving speeches and presentations?

Analytical and emotional.

When a professional contact encounters a personal loss, it is ___ to extend sincere sympathies.

Appropriate.

It makes sense to provide bad news in writing to someone when you ___.

Are replying to a written request.

Managers and supervisors need to ___, even if they are afraid of going beyond their authority.

Communicate clear expectations.

Which three of the following should be done when giving a negative performance review?

Ask for the employee's perspective concerning their unsatisfactory performance, explain how poor individual performance affects the organization, seek solutions that emphasize optimism for the employee's future with the company.

Where does an executive summary appear in most reports?

At the beginning of the document.

To minimize the disadvantages of handouts during a business presentation, the best time to give them out is ___ the presentation.

At the end of.

It is beneficial for a speaker to take questions at a business presentation for which of the following reasons?

Audience members will feel that the speaker cares about addressing their needs and the speaker will have a better chance to explain parts of the message.

Which of the following are aspects of the AIM planning process?

Audience, information, and message.

The AIM planning process for persuasive messages involves analyzing your ___ and creating a ___ that will reduce a person's tendency to resist when you are saying.

Audience; message.

One important consideration when delivering bad news to customers is to ___.

Avoid placing the blame for the situation on them.

Which of the following are formatting guidelines for any kind of chart?

Avoid unusual fonts, avoid using many bright colors, and make sure all text is horizontal.

What are rules for describing your accomplishments and experiences on a resume?

Avoid verbs that undersell your attributes and abilities and use strategically selected action verbs.

Which of the following are benefits that you obtain by rehearsing a business presentation?

Awareness of places to highlight with nonverbal communication, discovery of areas where content needs to be altered, and increased familiarity with the content.

If the structure of a report is familiar to decision makers, then it will ___.

Be fairly easier to navigate.

When delivering bad news, it is important to ___.

Be honest and open.

You should review bad-news messages ___.

Before the bad news is sent, to make sure you are being respectful, because recipients may misinterpret the news.

Which of the following actions tend to increase the credibility of a business report?

Being precise when citing facts, including details that support the report's conclusions and citing research sources.

How can joining clubs help your career?

By teaching you marketable skills and helping you form relationships with other future professionals.

Primary research is usually preferable in preparing a business report because it ___.

Can be customized to specific projects.

In creating a business chart, the most important consideration is the ___.

Chart's takeaway message.

Most readers will respond to persuasive writing that emphasizes ___ instead of ___.

Choice; intent.

Personal biases sometimes cause a researcher to do which of the following?

Collect only data that supports the researcher's biases, interpret data incorrectly, and ask the wrong questions.

A writer's ___ prompts the reader to ___ the message.

Confidence; gain confidence in.

A persuasive message should have a ___ tone but avoid ___.

Confident and positive; exaggeration and hype.

To prevent personal biases from influencing research, you should ___.

Consider all available facts, consider the data from various viewpoints, and frequently evaluate whether you are being fair.

Which of the following is the most critical factor in a successful presentation?

Content development.

When a person writes a persuasive business message, ___is particularly important.

Credibility.

Establishing clear expectations, especially when you are the supervisor or manager, directly ___.

Cultivates interpersonal trust and improves your credibility.

Which of the following are ways in which you can make the situation better for recipients of bad news?

Deliver the news in a timely manner, use the right mix of communication channels, and understand how the news affects recipients.

When citing your accomplishments in a résumé, you should ___.

Describe how your contributions impacted the bottom line.

When planning a research-based business report, you should talk with decision makers to ___.

Determine what they expect from the report, find out what they want the research to accomplish, and understand their main business goals.

What result can a speaker anticipate by mingling with audience members after a business presentation?

Developing professional connections.

Tips for effectively developing a reference list include ___.

Developing relationships with potential references over time.

Factors that lead to personal offenses include ___.

Different communication styles, personality clashes, and careless comments.

Unlike persuasive messages, most business writing is___.

Direct and explicit.

By making customers believe that what you are selling is exactly what they want or need, your message will speak ___ to them.

Directly.

Excellence in thinking leads to reports that ___.

Document all facts and are accurate.

All business trend reports should have which of the following characteristics or features?

Easy navigation, objectivity, and documentation.

Which of the following are visual aids that can be used in business presentations?

Electronic slides and screencast videos.

After harming someone at work, whether intentionally or not, business professionals with high ___will quickly try to make amends.

Emotional intelligence.

Compared to written proposals, speeches and presentations are better suited to capitalize on ___ appeals.

Emotional.

What qualities in a persuasive message are most likely to elicit a positive response?

Emphasis on choice, you-orientation, and simple language.

If a persuasive message is extremely confident and positive, it is more likely to be perceived as which of the following?

Exaggerated and pushy.

To be an effective routine message, a claim should do which of the following?

Explain why the claim is being made, specified with the claim is, and make a call to action.

During an internal business presentation, a speaker's credibility can be increased through which two of the following?

Explaining how a business idea will improve the company and demonstrating knowledge about a business issue.

Which type of writing is characterized by statements that provide full and unambiguous meaning?

Explicit writing.

Which of the following are forms of nonverbal communication used by effective business speakers?

Eye contact and an open stance.

True or False: Reviewing bad-news messages is important only for written bad-news messages.

False.

Which of the following might a business report's table of contents include?

First-level headings and second-level headings.

The beginning of a presentation is the time when audience members ___.

Form an opinion about the speaker.

Fran is finishing up her portion of the team presentation and passes the speaking role to Maia. She says, "Maia will now discuss the benefits of core strength exercises on running. She'll share her personal story about how strengthening her core resulted in fewer running injuries and how this led to a personal best in the local marathon last year. She'll also demonstrate some of the exercises, such as the side plank and the bridge." Which of the following best explains the effect of this transition?

Fran took opportunities from Maia and prevented Maia from being able to showcase her main points.

You can review résumés and cover letters by ___.

Getting the opinions of people in the career center, rereading them to make sure they accurately highlight your abilities and attributes and asking a professor to look them over for you.

One important aspect of delivering bad-news messages is to ___.

Give the news without waiting too long.

When you are deciding where to stand during a speech or presentation, you should choose a location that will do which of the following?

Give you the best eye contact with listeners and place you near the listeners.

What impacts how the audience regard the speaker's message?

How audience members perceive a business presentation speaker's authenticity.

Which of the following questions should you ask when applying the FAIR test?

How does my communication impact stakeholders? How factual is my communication? How accessible or transparent are my motives and reasoning?

In the world of business, "positivity" means ___.

Having a can-do attitude or tone.

When you organize long lists of items on a résumé into groups, you ___.

Help recruiters quickly grasp your abilities, help prevent employers from glossing over your information, and demonstrate understanding of related skill sets.

Seeking performance feedback at work ___.

Helps you to develop skills to move ahead, it's important even if its negative, it can be counterproductive if you react to it improperly.

Select all the following that are applications of the AIM planning process in presentations and speeches.

Highlighting topic-related conclusions, including supporting points to the key ideas, conducting an analysis of the presentation's listeners.

For business speakers, attire influences ___.

How others perceive them.

Audience members typically decide which of the following during the preview of a presentation?

If they are willing to act on what they hear, if they will pay attention and listen to the presentation, and if they think they have something to gain from the presentation.

The most effective way to deliver bad news with medium to high severity to a long-time business partner or client would be to communicate ___.

In person.

To support the story line of a report, you should ___.

Include charts only for statistics that are directly related to the central theme and use charts to simplify complicated numerical information.

Headings are used in reports to ___.

Indicate the contents of each section, help readers navigate rapidly through the document and reveal the basic logic of the document.

Which of the following are good strategies to use when delivering negative performance reviews?

Investigate reasons for the person's inadequate work, explain that the employee's underperformance affects the organization, mention that poor performance limits the persons opportunities at the company.

What will a good speaker do when giving a speech?

Involve the audience as much as possible without taking too much time or straying from the speech topic.

A table of contents is usually included in a business report if the document ___.

Is more than 10 pages long.

Because people tend to balk at embracing persuasive messages, one of your most important endeavors is to establish ___.

Lots of credibility.

Which of the following statements are true about the fear of public speaking?

It is a common fear and the fear is generally greater for important occasions.

What are characteristics of the preview statement of a report?

It should summarize the report's key messages and should give the reader a general idea of what the report covers.

Which of the following are advantages of secondary research in preparing a business report?

It usually costs less than primary research, it provides access to information that others have already researched, and it is usually less time-consuming.

Sun's team is giving an important presentation on a new heart rate monitor. Pablo is energetic and charming but physically uncoordinated. Jisoo is an experienced yoga instructor who can lower or increase her heart rate by controlling her breath. Thorin is methodical, calm, and introverted. Sun has experience as a math tutor. Which two of the following would be appropriate roles for Sun or the members of his team to take?

Jisoo should demonstrate how the heart rate monitor works. Sun should explain any numerical information about the heart rate monitor.

When writing a presentation for clients and customers, you should primarily focus on influencing which two of the following groups?

Key decision makers and prospects for future business.

The failure to share bad news within an organization ___.

Leads to lower morale within the organization, sometimes happens because employees don't want to be blamed when things go wrong, and it gives top-level officials the impression that things are more positive than they actually are.

What are things that good speakers will do when involving the audience in their presentations?

Limit the amount of time spent interacting with listeners and making sure questions and discussion stay on topic.

In addition to being more direct and explicit, internal persuasive messages typically rely on ___.

Logical appeals.

Who generally makes the request for research in the workplace?

Managers and clients.

Your response to inquiries will be more effective if you ___ so that readers can easily identify your answers.

Mark each question with a bullet or number.

Messages sent to a large group of consumers, trying to persuade them to buy specific merchandise or services, are known as ___ messages.

Mass sales.

Writing an unsolicited cover letter ___.

May require more research about the company than a solicited cover letter.

Internal persuasive messages typically promote ideas while external messages promote ___.

Merchandise and services.

According to a 2014 survey of American adults by Geoffrey Brewer on Gallup Polls online, the fear of public speaking ranks even higher than which of the following sources of fear?

Needles and getting shots, flying on an airplane, and spiders.

In a routine business message, how long should the primary message be?

No more than 10 words.

Rehearsed or not, does business presentations always go as planned?

No, they do not.

In business reports, is positivity more important than objectivity?

No.

When responding to inquiries, which of the following are the three best ways to set off questions from each other?

Numbered lists, bullets, and special formatting.

Messages that include directions usually

Offer guidelines for specific tasks.

Mass sales messages will typically take which of the following forms?

Online ads and mass emails.

Which of the following are resources for business research offered by most libraries?

Online databases, business periodicals, and scholarly journals.

What online sources are likely to provide quality information for business research?

Online forums and discussions as well as business and industry websites.

What may be accomplished by presenting an effective persuasive message to supervisors?

Opening constructive dialogue.

Which of the following recommendations is the most specific and actionable?

Our company should expand delivery capability by purchasing a new tanker truck and hiring three additional drivers.

Sales messages risk sounding dull if they rely too heavily on which of the following?

Passive verbs and overused words.

Which group would be the most difficult to identify and survey to obtain information?

People who are undocumented workers in a specific city.

In the context of a business speech, audience members primarily enjoy hearing about ___.

People.

When giving an internal presentation, you should focus your presentation primarily on ___.

Persons who have the ability to put your ideas into action.

Influencing others in a fair, honest way to see the merit of your ideas and act on your requests is called ___.

Persuasion.

What should you do when developing a presentation about a new product the audience is unfamiliar with?

Plan to spend more time giving information about.

Which of the following are recommended practices for written bad-news communications to customers?

Point out the alternatives the customer can control, include the same basic elements as other bad-news messages.

If all the audience members are sitting in back rows for a speech presentation, which of the following are recommended steps to take?

Politely ask the audience members to move forward or make a point of moving closer to the audience members.

What can have a negative impact on the effectiveness of business presentations?

Poorly designed electronic slides.

If you employ ___ wording in your persuasive message, audiences will tend to notice the benefits instead of the drawbacks of your product.

Positive.

Which component of a business report frames the overall message in order to help decision makers follow the text?

Preview statement.

Which of the following are true of routine business messages?

Readers usually respond positively to them, Readers are unlikely to resist them, they convey straightforward information.

Decision makers depend on business reports to ___.

Recommend actions based on the data, provide the correct information, analyze the information properly.

What should you do after compiling data for a report?

Recommend actions based on the facts and conclusions in the report and draw conclusions based on the facts in the report.

What are recommended practices for documenting your research sources?

Record documentation systematically to avoid providing an incorrect source and make documentation records immediately rather than going back later to find sources again.

When making decisions concerning bad news, you should ___.

Remove defensiveness and favoritism from your judgement, collect information from different sources, and evaluate your own emotions.

When interacting with the audience during a presentation, you need to be able to ___.

Reply quickly to questions asked by audience members.

Which statements about workplace research projects are true?

Requests for research typically come from managers or clients, you usually have some ability to define the scope of your research project, and many companies have guidelines for using secondary research.

Bad-news messages ___.

Require more of an effort to serve others than other message types.

As a general guideline, a report that is fewer than 5 pages ___.

Requires at least first-level headings.

In response to a routine business request, the reader is likely to express little or no ___ to what the message is saying.

Resistance.

When audiences hear stories as part of a business presentation, they ___.

Retain information included in stories and are more likely to act based on what they hear.

By a large margin, most business messages are___.

Routine messages.

What are guidelines you should follow when creating a list of references?

Seek advice from your references about how to handle the job application process and ask people for permission before using them as references.

Which of the following are characteristics of effective thank-you notes?

Sent promptly, written by hand, and sincere.

Electronic slides should ___ a business presentation.

Serve simply as an aid to.

Routine messages that include directions are much like those that ___.

Set expectations.

Buzzwords and jargon on résumés ___.

Should be avoided because they fail to highlight your abilities and attributes.

To express sympathy for people who are receiving bad news, you should ___.

Show genuine concern and appreciation.

What is a guideline for the effective use of electronic slides in a business presentation?

Show no more than one slide for every minute or two of a presentation.

Which of the following statements about numerical information in business are correct?

Some management experts consider communicating with numbers to be a core competency as well as business operating expenses, budgets, and customer behavior are expressed with numbers.

Ideally, the focal point of the audience during a business presentation should be the ___.

Speaker.

Which statement about audience concerns is true?

Speakers can prepare for audience concerns by considering them beforehand.

To develop primary research skills for business communications, you should study ___.

Statistical and quantitative analysis and spreadsheet software.

You should arrange the slides that you use in a business presentation to create a ___.

Story line.

Why might you write a bad-news message and then wait to read it again a few days later before sending the message?

Strong emotions from your having just learned about the bad news may have influenced the tone you used when writing the message.

The ___ of a routine request should be clear and specific.

Subject lines.

Which two of the following would likely benefit from being presented as a list with bulleting or numbering in a business report?

Summaries of five surveys, with statistical information and source citations or the top 10 innovations that made our company the industry leader this year and how much profit each generated.

Typically, numerical information is most effectively presented through which two of the following?

Tables and charts.

To define research problems, the project's stated goals should be ___.

Targeted, achievable, and specific.

Cleo's team will be giving a group presentation. Which of the following should the team do to ensure a cohesive team presentation?

Team members should be united in the team's key objectives and messages as well as communicate with each other about the objectives while preparing.

When preparing a speech about a business product, what should you find out about your audience?

The source of their information about the product and what they know about the product.

Face-to-face performance reviews ___.

Tend to be more stressful when they are negative, are stressful for both managers and employees, and are a regular occurrence for most professionals.

When speakers choose not to rehearse before giving a business presentation, audience members will typically perceive which two of the following?

The speaker's vagueness and disorganization

Which of the following statements about business proposals are true?

They may vary in length and format, and they address the allocation of resources for business activities.

What are some advantages of online surveys?

The data can be downloaded automatically into a spreadsheet, they are generally readily available to survey responders, and the surveys can reach a very large number of respondents.

When discussing bad news, ___.

The delivery of the message can be more important than the content.

Which of the following should be verified when reviewing a business presentation?

The electronic slides have been proofread, related technology is in working order, and supplementary materials are well prepared.

Which of the following are true of cover letters?

They help shape how the employer interprets your résumé, employers like shorter letters because they have many applications to review, and they should generally be three to five paragraphs long.

The first step of the AIM planning process may be difficult for a business presentation because you may not know ___.

The makeup of the audience.

A speaker's nonverbal communication influences how audience members perceive which two of the following?

The message delivered by the speaker and their credibility.

The filtering of bad news at each level of an organization is known as ___.

The mum effect.

When trying to persuade others, your most effective approach is the one that meets___.

The needs of your audience.

All routine business messages should contain which of the following components?

The primary message in the subject line, the primary message within the first two sentences, and details.

In what ways can a question-and-answer session of a business presentation be a risk for the speaker?

The questions may throw the speaker off topic or audience members' questions may be difficult.

Which of the following guidelines for various types of charts is correct?

The slices in a pie chart should complete a whole (add up to 100%).

Constance's team was organized and efficient. When the team learned it would be giving a team presentation at the annual meeting, its members immediately divided up the work equally. The members worked independently but did not need to check up on one another, since each member was reliable and would not do anything to let down the team. The presentation itself was not particularly effective, and audience members appeared distracted. Which of the following is the most likely reason the presentation was unsuccessful?

The team did not collaborate about the overall presentation.

Jacob's team is giving a presentation. Which of the following would be the best choice for presenting a united front?

The team should wear the same formality of attire and stand close to one another on the stage.

A business report problem statement should establish ___.

The value of the report and the purpose of the report.

Which of the following is the likely result if team members continually check in with one another about key objectives and messages while preparing a team presentation?

Their presentation will be cohesive and more influential.

When a business speaker has presence, audience members tend to respond in which two of the following ways?

They admire the speaker's ideas and they become motivated to take action.

How do audience members typically respond when they hear an inauthentic speaker make a business presentation?

They feel uncomfortable.

Which two of the following do speakers often do when they establish a presence during their business presentations?

They generate interest in their ideas and gain the attention of listeners.

Which of the following statements are true of chronological résumés?

They present information grouped by work and education over time, are the most common and preferred format for young professionals and are the most preferred layout for hiring managers.

Which of the following statements are true about bad-news messages?

They should show goodwill toward the recipients, they can be delivered through different appropriate channels, and they should be delivered promptly.

Which of the following describes the effect of good visual aids on a presentation?

They significantly improve the effectiveness of the presentation.

What is the main concern when using white papers in research?

They tend to be biased.

Because people use business reports to make high-stakes decisions, the research should be ___.

Thorough and careful and based on data gathered over weeks, months, or even years, if necessary.

What is the primary purpose of charts and tables in a business report?

To fit into the story line of the report.

What is the biggest challenge in a routine business message?

To get your readers to pay attention.

In a business report, bulleting is used for which of the following?

To group information visually for easier comprehension and to break up dense blocks of text.

What is considered a fatal error in a business presentation?

To present evidence but leave out central positions.

True or false: A university library is an excellent resource when researching a business topic that requires access to expensive company and industry reports.

True.

How can people boost their credibility when delivering bad news?

Try to lessen the negative impact on others who are involved, bear responsibility for their own role in the situation, tell the truth in difficult situations.

In preparing a business report based on research, the first step is to ___.

Understand what the decision makers want the report to do.

Communication specialists Liz Simpson argues that to succeed at persuasion, you must strive to ___ the other person's point of view.

Understand.

A report without a problem statement is likely to ___.

Wander aimlessly or be considered unimportant.

Which of the following is an example of a logical appeal from a credit union for choosing it over a local bank?

We have more financial options.

It is appropriate to extend sympathies to a professional contact___.

When a loved one become seriously ill or when a loved one passes away.

When is it better to use a chart instead of a table?

When the goal is to illustrate one main point or relationship and when there is a relatively small amount of information being shown

What are reasons that documenting sources of information for business reports is essential?

When you are writing the report, you might need to refer to the source document again, accurate and complete documentation establishes that the report is credible, also people will be using the report to make high-stakes decisions.

When are people more easily persuaded?

When you take a personal interest in them, when you demonstrate that you are seeking what benefits them, and when you understand their needs.

When is it usually acceptable to provide written notice of bad news to external partners?

When your audience prefers corresponding in written form, if you are replying to a written request, or when the bad news is not severe.

Which of the following are examples of persuasion?

Winning over peers to agree with your ideas, getting your boss to consider a different perspective, and convincing clients to use your services.

When your report is almost finished, you should review it to make sure that ___.

You have been fair to yourself, and your readers and the report is as effective as possible.

What are two disadvantages of distributing handouts during a business presentation?

You lose control over which data audience members are looking at during the presentation and audience members will begin to pay less attention to you.

What should you plan to do in the days after you have given a business presentation?

You should consider sending a brief email note thanking the audience members for attending, reply to any audience members to whom you made promises about providing additional information, and take steps to help develop ongoing professional relationships as a result of the presentation.

Should researchers clearly show how their recommendations are connected to the facts in their report?

Yes.

Why is important to gather facts from a variety of sources so you can make fair, objective decisions before delivering bad news?

Your initial interpretation of the situation might not be the only way to look at it, although the situation might be upsetting, usually the solution should not be based on emotion, and since the consequences of the and news might be severe, you should be sure of the facts and possible solutions.

Which of the following criteria are part of the FAIR test?

Your real motives in making the presentation are accessible and the presentation is factually correct.

In routine business correspondence, the primary message should appear in ___.

the first sentence or two.

Numerous routine messages are handled daily. Therefore, they need to be produced with ___.

efficiency: you need to produce credible messages quickly.