chap 10
a
1) Which of the following reports contains data, facts, and feedback but not analysis or recommendations? A) policy implementation reports B) investment proposals C) due diligence reports D) funding proposals E) troubleshooting reports
c
10) The three-step writing process becomes even more valuable when creating ________. A) summaries B) abstracts C) proposals D) portfolios E) inventories
d
11) "To update the board of directors on the progress of the research project," explains why you are preparing the report. This would typically be the ________. A) title B) subject C) statement of proposal D) purpose statement E) executive summary
e
12) Jennifer has been asked to prepare a grant proposal for research funding. She needs to make sure that she "adapts to her audience" when she is creating the proposal. So she should, ________. A) choose strong words that will help her create effective sentences and coherent paragraphs B) use effective design elements and a suitable layout C) adapt an informal tone in her discourse D) consider delivery through multiple media E) be sensitive to her audience needs with politeness, positive emphasis and bias-free language.
c
13) Fred has to prepare a lengthy report, on the status of his project. However he is short on time and energy, your suggestion to him would be to start ________. A) with the recommendations and work his way up B) by visualizing the finished product and listing sources C) by analyzing the situation and develop a workplan D) by selecting effective design elements and a suitable layout for a professional appearance E) by defining his main idea and limiting his scope
b
14) A detailed work plan saves time and produces effective reports. For simpler reports, the work plan ________. A) needs to be a detailed schedule B) is an informal list of tasks C) need not match the actual tasks involved D) need not contain more than five important tasks E) does not need to have time-bound tasks
c
15) Executive dashboards are customized ________. A) proposals, which are generated in real-time B) tools which help in drawing up plans C) online presentations of highly summarized business information D) tools built on the concept of the three-step writing process E) proposals which report only highlights and cannot be electronically modified
e
16) Keeping in mind the importance of media requirements on her reports and how that reflects on her skills, Susan dresses up a routine marketing report in extensive multimedia. This act would be viewed as ________. A) a step in the right direction B) a good use of company resources C) giving attention to detail D) an expression of creativity E) a waste of valuable company resources
e
17) In which of these scenarios is a more detailed workplan most appropriate? A) a short report which needs to be prepared and mailed in a day B) an informal report providing feedback about the new coffee machine in the office C) an automated report generated by a software which analyzes data D) a report prepared by a team manager regarding the new guidelines for organizational Wikis E) a report involving collaboration between three teams, which are based in different cities
a
18) Bill needs to organize information for his report and he has been told to follow the direct approach. Bill should ________. A) present the report's recommendations followed by the conclusions that led to that recommendation at the beginning of the report B) present conclusions but no recommendations, in the close of the report C) draw conclusions in the body of the report D) present conclusions but no recommendations, in the body of the report E) use the indirect approach if he is presenting only conclusions at the beginning
a
19) Seamus has to conduct market research on viability of his company's new product. While planning his research he needs to define its purpose (the conclusion he needs to reach at the end of the process). He should therefore develop a(n) ________. A) problem statement B) work plan C) objectives document D) statement of scope E) statement of purpose
e
2) Documents which contain data, facts, feedback, and other types of information including analysis or recommendations are ________. A) informational reports B) personal activity reports C) position papers D) compliance reports E) due diligence reports
a
20) The process of effective research involves planning, locating data, processing data, applying your findings, and ________. A) efficient management of information B) accurate referencing C) search optimization D) result visualization E) data simplification
d
21) As a researcher, Dan is aware of how his research tactics will affect the people from whom he gathers data and information, the people who read his results, and the people who are affected by the way he presents those results. Hence, Dan is aware of his ________. A) workplan B) research strategy C) sources for information D) ethical responsibilities E) medium of research
c
22) Kathy has just completed primary research for the company's pilot product, "Jovial Jingles." Her manager has asked her to include secondary research information as well. For this, she should include ________. A) information from research conducted using focus groups B) information from research conducted only on specified core customers C) information sourced from magazines, newspapers, public websites, books, and other reports D) information from her review of the primary research E) information from the repetition of the primary research and compare results
b
23) Leo is evaluating his information sources, so that he can avoid embarrassing and potentially damaging mistakes. To check if his material is current and complete, he should evaluate ________. A) if the author is just someone with an opinion B) if the source document was accessed fully C) if the sources are biased or unbiased D) if the references support the research E) the material stands up to logical scrutiny
a
24) ________ involve(s) the collection of new data, through surveys, interviews, and other techniques. A) Primary research B) Secondary research C) Quantitative methodologies D) Open source intelligence E) Location intelligence
c
25) Quoting a source means ________. A) rewording the passage to enhance your argument B) mentioning the source C) reproducing the material exactly D) listing references E) sourcing information
b
26) Summarizing is similar to paraphrasing but ________. A) it is generally used to conclude the document B) it distills content to fewer words C) it focuses only on relevant examples D) it provides more details than conclusions E) usually requires lesser source documentation
a
27) Linda wants to quote a source in her research. To mirror business language, she rephrases the quotation in her own words while excluding unnecessary details. To keep the document short, she avoids crediting the source. This is ________. A) plagiarism B) quoting C) paraphrasing D) summarizing E) de-crediting
b
28) Reaching good conclusions is one of the most important skills you can develop in your business career. The ability to see patterns and possibilities that others can't see ________. A) usually deviates the research from the intended plan B) is one of the hallmarks of innovative business leaders C) is the sign of a genius D) is purely logical E) is good for drawing conclusions, not recommendations
a
29) Instead of a logical interpretation of facts, Bertha concludes her report with these words— "I propose, that we import only the ferrites required for the product and not the unprocessed magnetite." Here Bertha is giving her ________. A) recommendation B) conclusion C) opinion D) comparison E) summarization
b
3) Reports that judge the merits of past decisions are ________. A) general project proposals B) feasibility reports C) compliance reports D) due diligence reports E) operating reports
e
30) Rod is conducting secondary research for his report and has exhausted most of the online resources available to him. Which other secondary source of information should he consider? A) historians B) tradeshows C) advertisements D) museums E) libraries
c
31) Although less timely than newspapers, periodicals, and online sources, ________ provide in-depth coverage and analysis that often can't be found anywhere else. A) directories B) almanacs C) business books D) government publications E) online databases
c
32) Internet research tools fall into two categories: search tools and ________. A) search engines B) multipurpose tools C) monitoring tools D) optimization tools E) manipulation tools
b
33) Website owners use ________ to help boost their rankings in search results, but the ranking algorithms are kept secret to prevent unfair manipulation of the results. A) cleverly placed website's logos B) search engine optimization techniques C) real-time customer feedback D) aggressive advertising strategies E) Boolean operators
c
34) In spite of their ease and power, conventional search engines have three primary shortcomings: (1) no human editors are involved to evaluate the quality (2) various engines use different search techniques, so they often find different material; and (3) ________. A) there are very few search engines B) lack of better editing algorithms C) inaccessibility to the hidden Internet D) easy accessibility to the deep Internet E) inability to compare multiple search engine data
d
35) Mark wants to overcome the differences in multiple search engines, so he decides to format his search request for multiple search engines. For this he needs to use ________. A) search engine optimization techniques B) human editors C) open directories D) metasearch engines E) online-databases
b
36) Exercising some care when setting up monitoring tools is advisable because ________. A) you cannot go back to gather more information B) it is easy to get overwhelmed by the flood of information C) you need to maintain a detailed index D) some news feeds cannot be subscribed to E) it can get tedious to track tweets
c
37) To define a query, the common Boolean operators used are ________. A) AND, OR, IF B) AND, OF, NOT C) AND, OR, NOT D) AND, OR, NO E) AND, OF, IF
c
38) Neville needs to do online research for "tips for creating reports/proposals, but not presentations." Using Boolean operators, his search string would look like ________. A) tips for creating reports and proposals, but not presentations B) tips OR creating AND reports OR proposals NOT presentations C) tips AND creating AND reports OR proposals NOT presentations D) tips AND creating AND reports AND proposals NOT presentations E) tips AND creating AND reports AND proposals OR presentations
d
39) Apart from regular Boolean operators and natural language searches, forms-based searches help you create powerful queries by ________. A) using advanced Boolean operators B) using metacrawlers which draw out hidden data C) listing the specific steps needed to achieve the results D) simply filling out an online form E) providing keywords for searches
c
4) Documents which present persuasive recommendations to audiences, often involving investments or purchases are ________. A) position papers B) operating reports C) general project proposals D) due diligence reports E) market analysis reports
b
40) April is a firm believer in the power of the Google search engine. She rarely ventures beyond the first two pages of results though; this helps her save time and avoid getting overwhelmed by the results. Your suggestion to April would be ________. A) to follow the direct approach B) that the algorithm used to rank the results might not reflect her priorities, so the first few hits might not be the best for her project C) to use fewer search terms to find more results; use more search terms to find fewer results D) to try variations of search terms E) to read the instructions, before using the search engines
c
41) References are important, because they properly and ethically credit the person who created the original material; they show the audience that the author had sufficient support for his/her message, and _______. A) they help avoid plagiarism B) they help readers relate to the material C) they help readers explore the topic in more detail, if desired D) they help take advantage of the source documentation tools E) they are the logical conclusion to online research
c
42) Pam needs to conduct primary research on the effects of networking in organizations. Which of the following techniques(s) is suitable for this? A) direct approach B) indirect approach C) surveys D) statistical analysis E) database searches
b
43) A survey is valid, if it ________. A) produces identical results when repeated B) actually measures what it is designed to measure C) is based on ethical principles D) is representative of the sample population E) if it is substantiated by reliability measures
b
44) Surveys provide invaluable insights, but only if they are ________. A) based on videographed interviews B) representative, reliable, and valid C) conducted face to face D) conducted on independent focus groups E) conducted online and offline
d
45) Richard needs to get in-depth information about a new performance analysis tool straight from an expert whose ideas would be quoted in a report. For this Richard should ________ A) use a simple survey format B) ask closed questions to get the experts opinion C) insist on a videotaped interview D) email a copy of the questions to the expert, two days before the interview E) ask questions which can only be answered in numbers or facts
d
46) In a survey questionnaire, if we need to formulate questions to provide answers that are easy to analyze, we should ________. A) not provide instructions B) keep the questions short C) ask for opinions D) base answers on numbers and facts E) avoid compound questions
b
47) Which of these surveys offer a number of advantages like speed, cost, and the ability to adapt the question set along the way based on a respondent's answers? A) door to door surveys B) online surveys C) mass surveys D) offline surveys E) representative surveys
e
48) Justin needs to conduct and record interviews with potential customers, for a new product, which has just been launched. Which of these suggestions would you give him? A) Focus generally on open-ended questions and provide the questionnaire before recording. B) Focus generally on closed questions and these need not be recorded. C) Use surveys when required, to augment the research. D) Never confuse the customer with both open and close questions. E) Ask open-ended and closed questions but record with permission.
a
49) ________ provide the feedback that employees, managers, and others need in order to make decisions, take action, and respond to changes. A) Informational reports B) Feedback reports C) Internal surveys D) Internal proposals E) Online surveys
a
5) Informational reports include reports to document progress, demonstrate compliance, and ________. A) monitor and control operations B) assess opportunities C) solve problems D) support decisions E) suggest solutions
d
50) ________ provide feedback on a wide variety of an organization's functions, including sales, inventories, expenses, shipments, and so on. A) Business plans B) Personnel reports C) Sales reports D) Operating reports E) Expense reports
a
51) ________ range from brief descriptions of business procedures to manuals that run dozens or hundreds of pages. A) Policy reports B) Personal reports C) Procedural reports D) White papers E) Position reports
a
52) Ruth has to prepare an informational report, highlighting the disadvantages of an older approach and the advantages of a newer approach. The topical organization of her material would involve ________. A) comparison B) category C) similarities D) sequence E) importance
d
53) The introduction of e-book readers like the Kindle and the Ipad has created a dramatic shift in reading habits. Which of the following, if true, would weaken the argument that most business professionals prefer online reports to offline reports? A) Bad reading postures can cause repetitive strain injuries. Ergonomically designed chairs could help reduce these injuries. B) If they can't find what they're looking for in a few minutes, most readers will not read through the entire report. C) When browsing through reports posted online, readers can proceed in any order they please. D) Reading speeds are 25 percent faster on paper than on an electronic screen. E) With most reports being emailed, organizations are turning into paperless environments.
a
54) Samantha needs to prepare and present a report which details the handling of certain hazardous materials in the organization's premises. For this she needs to prepare a ________. A) compliance report B) safety manual C) due diligence report D) trouble shooting report E) failure analysis report
e
55) Website designers use the term ________ to describe the structure and navigational flow of all the parts of a website. A) online design B) website architecture C) website design D) informational design E) information architecture
b
56) Ron is setting up a website for his organization, which will cater to multiple target audiences like potential employees, customers, investors, and the news media. To organize his site effectively and help the readers explore on their own, he should ________. A) develop the content and then plan the site structure B) let his readers be in control by creating links and pathways C) make a detailed workplan with a linear outline D) keep information in smooth flowing large chunks, that are linked logically E) provide a clear list of instructions
a
57) Dan is aware that the information architecture of a website is similar to the outline for a paper report, but the difference is that ________. A) it is not as simple as a linear outline B) it needs to be controlled by the reader C) it is restricted to the structure of just one website D) it focuses on navigation more than sequence E) it cannot accommodate multiple entry points
e
58) Sue needs to create a report, that looks into the financial implications of acquiring another company. So she needs to prepare a ________. A) diligence report B) market analysis report C) analytical report D) feasibility report E) due diligence report
c
59) Joe is well aware of the huge losses his company incurred due to a few unplanned investments in technology shares. He needs to prepare a report which brings out the lessons learned from this debacle. Reports of this kind are examples of ________. A) problem-solving reports B) trouble-shooting reports C) failure analysis reports D) due diligence reports E) process reports
a
6) Ron needs to show regulation authorities, that his company meets stipulated requirements. For this he needs to prepare a report to ________. A) demonstrate compliance B) control operations C) implement policies D) show project status E) support decisions
d
60) Ryan needs to create a report, which will explore the potential ramifications of a decision, that he and the other managers are considering. For this he needs to create a ________ report. A) market analysis B) due diligence C) troubleshooting D) feasibility E) justification
c
61) Percy has been asked to suggest his recommendations after reviewing the new policy changes in the organization. Using the direct approach and the 5-steps to unfold his recommendations, Percy should conclude his recommendations by ________. A) summarizing the problem B) mentioning potential risks C) summarizing the recommendations D) listing the recommendations E) giving details on procedures, costs, and benefits
e
62) Rupert is planning a report which will be presented to his colleagues at the company summit. Most conclusions in the report are summarized suggestions from his colleagues. While presenting he should focus on ________. A) keeping the issues simple B) all the issues at hand C) prioritizing the issues D) not highlighting the methods E) conclusions
c
63) Proposals can be of two general categories: ________ proposals. A) investment and sales B) investment and grant C) internal and external D) internal and investment E) internal and solicited
b
64) Proposals which request funds from government agencies and other sponsoring organizations are ________ proposals. A) investment B) grant C) sales D) solicited E) external
a
65) The most significant factor when planning a proposal depends on whether the proposal is _______. A) unsolicited or solicited B) internal or external C) sales or investment D) sales or grant E) request for proposals
b
66) Which of the following refers to proposals that are generally prepared at the request of external parties that require a product or a service? A) requests for proposals B) grant proposals C) sales proposals D) compliance proposals E) operative proposals
b
67) Dan has been assigned to prepare a formal invitation to external agencies to bid for contracts. He has been instructed to specify exactly the type of work to be performed or products to be delivered, along with budgets, deadlines, and other requirements. Dan should prepare ________. A) bids B) request for proposals C) due diligence reports D) grant proposals E) budgets
e
68) ________ proposals can seem surprisingly picky, even to the point of specifying the size of paper to use, but you must follow every detail to avoid having your proposal rejected. A) Sales B) Grant C) Investment D) Solicited E) Request for
d
69) Harry provides computer-based solutions to offices and helps them reduce their carbon foot print, by reducing paper consumption. To expand his business, he is planning to send unsolicited proposals to a dozen offices. While doing this, he ________. A) should use the direct approach B) should avoid mentioning costs this early C) should keep the proposal short D) needs to convince his readers that a problem or an opportunity exists E) should make sure that the proposal is mailed, proposals on paper is generally preferred
e
7) Analytical reports include reports to assess opportunities, solve problems, and ________. A) document progress B) implement policies C) control proposals D) monitor operations E) support decisions
e
70) Regardless of its format and structure, a good proposal ________. A) will focus on the direct approach B) will highlight the problems that the company might be facing C) does not discuss costs right away D) allows the reader be in command, by letting him plan the course of action E) explains how the recipient and his or her organization will benefit
f
71) "Many reports function best as 'living documents' that are reviewed often and updated as business conditions change." This is not a credible assumption anymore.
t
72) Trouble shooting reports must be followed by failure analysis reports.
f
73) Statement of purpose helps explain who you are preparing the report for and when you plan to deliver.
t
74) Executive dashboards are essentially super-summarized reports.
f
75) For a junior member of a status-conscious organization, the direct approach is by far the most popular and convenient for business reports; it saves time, makes the rest of the report easier to follow, and produces a more forceful document
f
76) The most popular approach with reports is the indirect approach.
f
77) Many companies are trying to maximize the return on the time and money invested in business research by collecting and sharing research results in a variety of computer-based systems, known generally as knowledge analysis systems.
f
78) Quoting a source means reproducing the content exactly and not indicating who created the information originally
f
79) Plagiarism is expressing someone else's ideas in your own words
a
8) Proposals which request decisions from parties outside the organization are ________. A) grant proposals B) project status proposals C) trouble shooting proposals D) diligence proposals E) personal activity proposals
t
80) Whereas a conclusion interprets information, a recommendation suggests what to do about the information
t
81) You'll want to start most projects by conducting secondary research first.
t
82) Online databases and specialty search engines can help you access parts of the hidden Internet
f
83) Search tools work in similar ways, and you can generally get predictable results, even if you don't know how each one operates
t
84) To make the best use of any search tool, Sherin should use fewer search terms to find more results and use more search terms to find fewer results.
f
85) Popular desktop search engines are Digg and Delicious
t
86) You do not have to cite a source for knowledge that's generally known among your readers or is a well known fact.
f
87) To develop an effective survey questionnaire, keep the questionnaire long, but easy to answer.
t
88) In interviews, open-ended questions which can't be answered with a simple yes or no, can provide deeper insights, opinions, and information.
f
89) Focusing on the introduction is often the best approach when you're addressing a receptive audience
b
9) "To identify potential markets for our new chocolate chip cookies," is a good statement of purpose for informational reports. Which of the following is a good statement of purpose for analytical reports? A) To provide feedback about the newly installed technical hardware. B) To assess the benefits of investing in the manufacturing sector for the next quarter. C) To update the board of directors on the progress of the River Drive project. D) To submit statutory information to the a government agency. E) To show auditors that the company meets compliance requirements
t
90) The yardstick approach is a common logical approach used when building your conclusion. In this approach, you use a number of criteria to decide which option to select from two or more possibilities.