Chap 9 Quiz

T or F: Maslow's hierarchy of needs is a motivation theory.

true

T or F: Training workers by changing and varying jobs is called job rotation.

true

Job _____ is the assignment of employees to different jobs over time in order to learn the objectives of the company as a whole.

rotation

In Maslow's hierarchy of needs, ______ are the highest level of needs

self-actualization needs

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's: -social needs -psychological needs -esteem needs -safety needs -self-actualization needs

self-actualization needs

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by: -Elton Mayo -Frederick Taylor -Frederick Herzberg -Douglas McGregor -Abraham Maslow

Fedrick Herzberg

IN YOUR OWN WORDS... Identify and explain which motivational theory relies on feedback to identify the gap between the real and the ideal desired performance.

Goal-setting theory

_____ assumes that improved employee performance is based on economic incentives. It assumes that there is "one best way" to perform any job.

Scientific management

The _____ management style is based on a pessimistic view of human nature and assumes the average person dislikes work and will avoid it if possible.

Theory X

T or F: Managers can use equity theory to improve worker's satisfaction.

True

T or F: Scientific management is based on economic incentives and the premise that there is a one best ways to perform any job.

True

IN YOUR OWN WORDS... Using at least 50 words, identify and explain another name for employee empowerment.

employee involvement or participative management

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair. This statement indicates the managers would be most successful using the _____ to motivate their employees. -theory of objectivity -expectancy theory -fair treatment theory -equity theory -theory of equality

equity theory

T or F: Scientific management focused primarily on how human behavior and relations affect organizational performance.

false

According to Frederick Herzberg, job _____ include salary and fringe benefits, job security, and working conditions.

hygiene factors/dissatisfiers

Managers can use equity theory to: -determine which employees would benefit from having a goal -satisfy EEOC regulations -determine which employees are not working efficiently -improve worker satisfaction -match reward to performance for each individual employee

improve worker satisfaction

According to Theory Y, workers _____ their work. -especially abhor the creative part of -find nothing pleasurable about -like delegation and responsibility in -dislike every facet of -have a strong aversion to

like delegation and responsibility in