Chap9: FIGB

20. Which of the following is a true statement regarding the stages of group development? a. A group that fully evolves through the four stages of development usually is productive. b. As a group progresses through the stages of development it grows in size. c. The sequence of group development stages is set by the organization. d. Groups rarely go through more than one stage of development. e. Groups make choices about which stage of development to complete first.

a. A group that fully evolves through the four stages of development usually is productive.

16. Which of the following is the final stage of group development? a. Control and organization b. Mutual acceptance c. Cohesiveness d. Homogeneity e. Conflict and reorganization

a. Control and organization

6. A new product development team is an example of which type of group? a. Friendship b. Interest c. Performance d. Task e. Affinity

e. Affinity

15. Which of the following is not a stage of group development? a. Control and organization b. Motivation and productivity c. Mutual acceptance d. Communication and decision making e. All of the above are stages of group development

e. All of the above are stages of group development

8. A group of department managers who meet periodically to establish corporate policy is an example of which type of group? a. Special project b. Friendship c. Task d. Interest e. Command

e. Command

19. In which stage is the group considered to be mature? a. Communication and decision making b. Motivation c. Productivity d. Mutual acceptance e. Control and organization

e. Control and organization

11. The audience at an Oprah Winfrey talk show is an example of a(n) ____ group. a. special project b. command c. Task d. friendship e. Interest

e. Interest

32. The organizational setting can enhance group interaction through a. rules and procedures. b. traditions and culture. c. goals and reward systems. d. decision-making processes. e. all of the above.

e. all of the above

24. A homogeneous group is likely to be most productive in situations where all of the following apply except a. group tasks are sequential. b. quick action is required. c. cooperation is needed. d. group tasks are simple. e. creativity is required.

e. creativity is required.

4. What will typically happen in the first phase of group dynamics? a. the motivation of group members. b. control and evaluation of group activities. c. a mature group evolves. d. a four-step process of group development. e. the reasons for forming the group determine the type of group.

e. the reasons for forming the group determine the type of group.

5. The size or number of people that constitute a group is a. ten or more. b. limited to fifteen. c. fewer than two people. d. limited to ten. e. two or more.

e. two or more.

36. Which of the following includes conditions conducive to groupthink? a. Group cohesiveness, leader's promotion of personal preferences, insulation from expert opinions b. Group cohesiveness, members' promotion of personal preferences, best decision is goal c. Group cohesiveness, leader promotion of personal preferences, critical thinking urged d. Members' promotion of personal preferences, best decision is goal, critical thinking urged e. Group cohesiveness, member's promotion of personal preferences, insulation from expert opinions

a. Group cohesiveness, leader's promotion of personal preferences, insulation from expert opinions

33. Intergroup interactions are affected by all of the following except a. group norms. b. location. c. resources. d. task interdependence. e. time and goal interdependence.

a. group norms.

2. The concept of ____ is essential to the definition of groups presented in your text. a. interaction b. coordination c. cohesion d. member personality e. proximity

a. interaction

27. All of the following are true regarding social loafing except a. it is often a problem in very small groups. b. how much of a problem social loafing depends in part on the nature of the task. c. it often results from the assumption that other members will pick up the slack. d. some members put forth less effort in a group. e. the amount of social loafing depends in part on the group leader's awareness of it.

a. it is often a problem in very small groups.

23. A group is homogeneous if a. members are similar in one or several ways that are critical to the work of the group. b. the group is highly productive. c. two or more people interact with and influence each other. d. men and women are represented equally in the group. e. the organization allows the group a high degree of autonomy.

a. members are similar in one or several ways that are critical to the work of the group.

14. Which of the following is a type of informal group? a. Special project b. Friendship c. Task d. Command e. Affinity

b. Friendship

13. A motorcycle riding club that meets outside of the organization an example of which type of group? a. Task b. Interest c. Command d. Friendship e. Convenience

b. Interest

10. ____ are informal and organized around a particular activity. a. Friendship groups b. Interest groups c. Command groups d. All groups e. Task groups

b. Interest groups

9. ____ are usually temporary and are established to solve a particular problem. a. Friendship groups b. Task groups c. Affinity groups d. Interest groups e. Command groups

b. Task groups

28. Norms are a. a tendency toward a particular set of behaviors. b. a standard against which the appropriateness of a behavior is judged. c. the sum of the activities of individuals. d. two or more people interacting with and influencing each other. e. a set of expected behaviors associated with position.

b. a standard against which the appropriateness of a behavior is judged.

17. The group members express their views more openly in the ____ stage of group development? a. mutual acceptance b. communication and decision making c. productivity d. control and organization e. motivation

b. communication and decision making

34. All of the following are features of group discussion that contribute to group polarization except a. group members could take an extreme view of an opinion b. task uncertainty can be impacted by the decision. c. persuasive arguments can encourage polarization. d. members may feel they are not individually responsible. e. members will accept a more radical decision from their own.

b. task uncertainty can be impacted by the decision.

26. All of the following are true of large groups except a. Large groups formalized interactions. b. Large groups set agendas. c. Large do not set many rules or regulations. d. Large groups follow parliamentary procedures. e. Large groups offer more social interactions.

c. Large do not set many rules or regulations.

1. All of the following are a result of interpersonal behaviors in organizations except a. serve as a source of synergy. b. serve as a basis for social support. c. Post-decision dissonance. d. serve as a primary source of need satisfaction. e. serve as a source of conflict.

c. Post-decision dissonance.

35. The prescriptions that managers can use to reduce the probability of groupthink in group decision making include all of the following except a. apply to the leader. b. apply to the organization. c. apply to the total group. d. apply to the individual. e. apply to the process.

c. apply to the total group.

30. When cohesiveness is ____ and norms are ____ compatible with organizational goals, productivity is the highest. a. low; not b. high; not c. high; highly d. present; highly e. low; highly

c. high; highly

37. All of the following are symptoms of groupthink except a. illusion of invulnerability. b. collective efforts to rationalize or discount warnings c. polarization that affects group decision-making d. stereotyped views of enemy leaders. e. direct pressure on a member.

c. polarization that affects group decision-making

39. All of the following are used in the nominal group technique of decision-making except a. individuals convenes to address an issue. b. the issue is described to the group. c. produces totally new ideas d. no discussion among the members is permitted. e. members take turns reporting their ideas.

c. produces totally new ideas

40. The Delphi technique is designed for use by groups a. that are very large b. that are very small. c. that do not meet face-to-face. d. that have suffered from groupthink in the past. e. that are familiar with the rules of brainstorming.

c. that do not meet face-to-face.

22. Group composition is a. the sum of the activities of individuals. b. a set of expected behaviors associated with a position. c. usually described in terms of the homogeneity or heterogeneity of group members. d. two or more people interacting with and influencing each other. e. expected behavior or behavioral patterns.

c. usually described in terms of the homogeneity or heterogeneity of group members.

7. Which of the following is a formal group? a. Interest b. Friendship c. Social d. Command e. Grapevine

d. Command

21. Which of the following is one of the four basic factors that affect group performance? a. Escalation of commitment b. Groupthink c. Task deformation d. Composition e. Social loafing

d. Composition

12. ____ are informal and relatively permanent. a. Special project groups b. Command groups c. Interest groups d. Friendship groups e. Task groups

d. Friendship groups

18. In which stage of group development do members develop norms of behavior? a. Mutual acceptance b. Control and organization c. Communication and decision making d. Motivation and productivity e. Reformation

d. Motivation and productivity

29. Which of the following is not one of the purposes of norms? a. Norms help the group avoid embarrassing situations. b. Norms simplify the behaviors of the group members. c. Norms help the group survive. d. Norms regulate group members' thoughts and feelings. e. Norms express the central values of the group.

d. Norms regulate group members' thoughts and feelings.

3. The definition of groups presented in your text omits any requirement of a. interaction. b. size. c. influence. d. group goals. e. All of these are included in the textbook definition of group.

d. group goals.

31. ____ cohesive groups will not necessarily be more productive in an organizational sense than groups with ____ cohesiveness. a. low; high b. low; low c. highly; high d. highly; low e. moderately; high

d. highly; low

38. Brainstorming includes all of the following except a. used in the idea generation phase of decision making. b. members present ideas and clarify them. c. ideas are not evaluated. d. ideas are recorded on a flip chart e. it does not provide resolution to the problem.

d. ideas are recorded on a flip chart

25. Group norms result from a combination of all of the following, except a. the task. b. the situation. c. the personality characteristics. d. the size of the group. e. the historical traditions of the group.

d. the size of the group.